Dior.com Reviews 11,218

Just wanted to say a Massive thank you to Julie at the Peterborough Boots store for Dior! Your customer service is truly exceptional and you are such a credit to the Dior Team - I do not normally write reviews however when I receive such a warm, personal and friendly service I just have too! The fragrances you recommend are always stunning and I come back every time! You are a true credit! Thank you!

I did an order, first I didn’t receive any email confirmation my bank account was charged with the amount. I contacted with them and they final answer was “we didn’t found anything” while I send them my bank clarification with the charged amount

Absolutely avoid.
I gad a damaged product sent to me. The exchange and return policy is so difficult that I won't bother returning the damaged skin care product.
With skin care we get free samples. Dior wanted me to return all the samples inorder to exchange my damaged product. But with exchange they won't send me new samples. It's their policy. Even though it's not my fault the product came to me damaged I lose my right to free samples.
It ls no big loss as the samples is only a 1.2ml of a parfume I don't even use but it's the principle of the matter.

I also have to go through the trouble of sending the good back print out return go to post office wait in que etc. And if I want refund I have to wait at least a week for the decision and it's not clear what it would be.
It is a truly unfair and stingy company and I am suppose to be their platinum customer. Imagine what they do to a new customer.
I think the customer services people have also had enough of Dior policy and regulations . They don't know what to say to the customer so they come across very abruptly.
There ARE a lot of better companies with very good products and more importantly much much better customer care. I am new to Dior as I like experimenting new products Never Again.
I wish I had stopped buying their products.
ABSOLUTELY AVOID.
Dior DOES NOT CARE if you are upset about something or if you are treated unfairly. If I sell something damaged to someone I would try to makeup for it rather than make it even more difficult to rectify the damaged good. Once they sell their product they DO NOT care about the after sale. I get more respect in the grocery supermarket.

That's my View.

If I could give zero rating I would. I ordered a lipstick, it was all wet with oil on the case and tube. I contacted their useless 'customer service' and over a week later it's still 'being investigated'. The brand I thought I could trust, has let me down massively by it's customer service, and from reading all these reviews I see I am not the only poor sucker that bought into the brand. My FIRST and LAST purchase! I await my refund of this awful brand.
AVOID. AVOID. AVOID.

Horrible experience! Do not buy from them! They just ripping simple people knowing that they are a big company and they don’t care about their clients…

Ordered a shoes, tried them on at home. At first felt fine but after wearing 20-25 min at my home I felt like Size was big and not comfortable for me. So I decided to return the big ones and ordered same model with the smaller half size. So with a big ones I competed return form and sent them back. After a week they sent me a dry e mail that my return is not accepted and they feel sorry about it, and they sent my shoes back to me without any refund. Horrible nightmare!! Spent 2 thousand dollars , they saw that I returned right away and ordered a correct size right away, and they do not care!!!!
Please be aware! Talks with customer service doesn’t help, they don’t care the same, don’t even waste your time. I felt so disappointed and disrespected that I’m sending back now the one I ordered correct size back, those I just tried on for a second, see what they will make up about them. I feel like a client who they spited on . I explained hundreds of times that I puted on shoes only at home and they don’t care.
I didn’t know you suppose to barely touch and try on for a second…. Clowns ! Dior will die one day forever

The product itself is great. Bought it for my wife at Christmas.
However, the packaging is not up to standard, the gold surrounding the dispenser is coming off. If this was the first time it might not be so bad, but a bottle of Joy has the same issue.
On contacting customer service, they sent the following:
In order to better assist you and offer you the most favourable solution, we kindly invite you to provide us with the following information:

• Exact name of the product.
• Pictures and videos of the product showing the defect.
• Size of the bottle.
• Proof of purchase.
• Batch code of the bottle (stamped on the back or bottom of the bottle, for example, 0X01) and its packaging
• Place and date of your purchase.
• Contact details (including your postal address, phone number, email address).

I sent everything but the receipt, as I bought it in December with cash and didn't keep the receipt (who does??)

Their response:

We fully understand that receipts are not always kept, but we would like to invite you to contact the store where the product was purchased, in this case, Boots in Rhyl and kindly request a copy of the purchase proof.

Most stores are able to provide a duplicate receipt or transaction confirmation when provided with purchase details such as the date and payment method.

Once we receive this document, we will be happy to escalate your case to our quality team for a full review.

Stores able to give receipt for a cash transaction, some time in December????

I don't think so.

The battle goes on!!

If i could give zero star i would. Decades of loyalty and treated disgustingly! My products not in the box, foundation and a lip gloss! They write back and tell me they were! I write back and tell them not inc pictures of undamaged box! packing say they packed so Dior says im lying! I still have no products!! worse still i have paid for something I do not have! now asked if packing is recorded and i want a police investigation as I do not have the products this is theft!

When you sell luxury, you deliver luxury. That used to be Dior’s standard. Now? Downgraded logistics, misleading emails, no direct contact email, and a web form that won’t even process a simple complaint.

My order was placed on 24th April. Today is 13th May — still no delivery. A basic France-to-Greece shipment within the EU. Fast fashion brands manage this in days. Dior, however, seems unbothered.

Adding insult to injury:
• The only option for a complaint is a phone line, where of course, nothing can be documented.
• My written review was rejected because it “did not meet their guidelines” — apparently, sharing my customer service experience is irrelevant, as if Dior only sells products, not the full luxury experience.

Is this the image Dior wishes to project?
Premium price, subpar service, silencing disappointed customers.

For a brand that built its name on excellence, this is not just poor execution — it’s brand erosion in real time.

The quality of the bottle is terrible, after a couple of months the bottle peeled off, it was unpleasant to touch. The material is very cheap

Very poor customer service. Beauty Advisor Adam of Dior Beauty Canada clearly lacks knowledge about the company's system and keeps giving me the same generic response. It has been almost a month, and I still have not received my refund. This is so frustrating from a Luxury brand. Never ever again.

Excellent experience ordering from Dior direct. Was delivered the next day, even though I ordered late afternoon! I only got a nail varnish, but it was beautifully packaged. Will definitely being buying direct from them again, rather than going through Selfridges etc.

Purchased two lip oils. Issues with leaking, and one of them went cloudy. Contacted customers service and got the most bleak, unhelpful response. Will not be purchasing from Dior again in the future. Not a company that values customer experience.

Sydney, Australia - Terrible exchange policy.
Wanted to exchange unused Dioract slides to a bigger size in-store but I was unable to reserve my specific size a few hours before my arrival. It would be such a waste of time to come if my size would've already been purchased by another customer.
Dior service is definitely not up to standard and is absolutely not comparable to their rivals based from my experience.
Doesn't sound like a luxury experience at all!

Stay clear from this company. I returned perfume I bought for my wife and it’s been over 2 moths and they don’t want to refund my money. I had to opened up and dispute with my CC and hopefully they can fix it. I don’t trust them and I will never buy anything from them. I hear Nordstrom is the place to go for amazing customer service. Dior is lame!

Purchased a scarf from Dior.com couple months ago. The scarf was not even shipped past the estimated date of delivery. I emailed customer service to figure out what was going on but dud not get a response for days. I then called the customer service, and the agent said it seems like the scarf will never be shipped so he will cancel the order. He also added that he will make sure some boutiques to reach out to me via text to proceed with the purchase. No one ever texted me.
Last week, still wanting the scarf badly, I found that the scarf was back in stock on dior.com. I made the purchase and noticed that the item became “out of stock” immediately after I made the purchase, which shows that I got the last one in stock. This time, the item arrived on time. However, the scarf was folded wrong with many “wrong” folded lines on it. The vertical center mid line which should run through the center of the scarf was at a wrong place, making the scarf folded asymmetrically when I try to fold it along the line. On top of this, the scarf has softened rather than this bit stiff texture it comes in when you purchase a brand new scarf. It felt like someone has used the scarf before it being shipped to me. (This, I am not sure if Dior scarves are made “soft” from the beginning. I am speaking from my experience with Hermes scarves.)
This is pretty shocking because this is luxury and they need to perform a high standard inspection before dispatching the item. I have purchased multiple scarves from Hermes in the past and everytime they are delivered in impeccable condition. In luxury market, quality is the brand image.
I reached out to customer service via email. (I could not simply return the item and order another one because it was out of stock.) The email was responded in time, but I could not believe the content of the email. Rather than taking the issue seriously and be ashamed of the situation, the email was full of useless and rather inappropriate language like “May I kindly ask will you be styling this with an outfit or will this be like a fashion accessory for a handbag? I would love to hear your thoughts on how you are planning wear the lovely creation.”
Okay. Here is a customer deeply shocked and disappointed by quality of your item, and you are asking me how I plan to wear the item?
This is simply a wow. Even Walmart would not send me such an inappropriate response.

I have been a loyal customer of Dior for years now. Flit between Silver & Gold membership.
I have received service so bad, that i will never use them again.
Dior thinks its above offering good service and not accepting their errors.
Disappointing.

Did not receive all the products I ordered. Just missing the mascara. It’s impossible to get ahold of customer service. They won’t issue a replacement until the conduct an “investigation.” They lie and say a refund or replacement has been processed. I’ve got a provisional refund by my credit card after months of back and forth but it’s still provisional until the end of April, a full 6 months after I ordered! Who has time for this!

Was their beauty Platinum member for years until last year and I’m so pleased I no longer shop at Dior due to their poor customer service and having to chase them several weeks after returning items for a refund. You spend 100’s of pounds with them and alot of the time you don’t get what you are promised from the special edition packaging to their gifts. They hoodwink you to spend money to get their ‘complementary’ gifts which are rubbish and not worth the money you have to spend to get it. I use Chanel who may not have their beauty programme rewards, but their products and customer service is far better than Dior.

Ordered extra to get the complementary red pouch advertised on their website but it did not come in my order. When contacting customer service they said it wasn’t sent as it was out of stock and they couldn’t send me one. When I brought up that they are now advising a phone charm they said what phone charm? I asked if they could send this as replacement they said they couldn’t but could send free samples. I still haven’t had a email to confirm there coming. Just think it’s disappointing that you advertise complementary gifts, but don’t send them.

Dear Customer Service management,

I received the trainers today, March 5, 2025, at 13:50 PM, and I am absolutely appalled by what I have received. If this so-called “repair” was done by Dior, then I am even more disappointed. The damages have merely been painted over, which is a completely unacceptable and unprofessional resolution.

I expected better service from both Harrods and Dior, yet this experience has been nothing short of disgraceful. This will not be taken lightly. I am now escalating my complaint to the ombudsman and will seek legal advice if necessary.

This is my final attempt to allow you to resolve this issue properly. I expect an urgent response, either with a full refund or a proper replacement. Anything less will not be accepted.

I await your immediate action on this matter.