Very disappointing experience. DirectFerries.dk shows tickets as available for days, while the actual ferry operator clearly shows they are not. I made a reservation hoping they could sell the ticket,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent ! After reading reviews on booking a ferry from Bodrum to Kos I was quite worried after reading bad reviews the good ones were 2011 !! We chanced it and pre booked through Direct ferries... See more
Simple to use site, was very impressed by response when we needed our return booking modifying at short notice over a weekend. My heart sank when I saw there was no phone number to contact but their... See more
Good - access to many ferries and routes, easy to book Bad - (1) not well connected to ferries eg booked a pet & pet cabin which was confirmed in DF email but the pet booking falls thro... See more
Company replied
Company details
Written by the company
Direct Ferries er verdens førende uafhængige forhandler af færgebilletter. Med et udvalg på over 4412 færgeoverfarter og mere end 901 havne verden over bruger vi realtidspriser og tilgængelighed, så du kan sammenligne og booke færger når som helst og hvor som helst ved hjælp af vores hjemmeside eller app. Hos Direct Ferries giver vi dig den bedste værdi for pengene. Vi tilbyder billetter fra de største færgeselskaber til de mest populære destinationer i hele verden til konkurrencedygtige priser. Udforsk vores hjemmeside for at finde havne, ruter og et væld af nyttige oplysninger, der kan hjælpe dig med at planlægge din rejse. Vores enkle søgeværktøj til færgebooking sikrer, at du finder den perfekte sejlads for dig, garanterer den bedste pris og maksimale besparelser. For rejsende, der søger de mest populære destinationer og færgeruter, har Direct Ferries dækket dig ind. Fra ikoniske ruter som Dover til Calais, der forbinder Storbritannien med Frankrig, til maleriske rejser på tværs af de græske øer, tilbyder vores platform en bred vifte af muligheder. Udforsk de naturskønne norske fjorde, eller sejl til de fortryllende Baleariske Øer ud for Spaniens kyst. Uanset om det er Middelhavets solbeskinnede strande eller det skotske højlands barske charme, tilbyder Direct Ferries problemfri bookingoplevelser til dine drømmedestinationer. Med vores brugervenlige hjemmeside og app er det så let som et par klik at planlægge dit næste eventyr. Vi tjekker op til 1 million priser dagligt og hjælper med at arrangere over en million overfarter årligt for vores kunder. Det er derfor, at over 7 millioner kunder stoler på os.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.dk
3.7
Average
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't use this WEB-page, its is a rip-off
Don't use this WEB-page, its business concept is rip-off!
I looked for a ferry of the Danish Alslinjen. Strange enough the first WEB-Page Google offered was not the home page of Alslinjen, but Direct Ferries.
So my first assumption was that Alslinjen was now handling their booking via a joined portal with other ferries.
I got suspicious, when I saw that the price Direct Ferries offered was more than double the price of Alslinjen!
So, in contradiction to their name"Direct Ferries", this is not a direct booking at your ferry operator, but a broker which is ripping you off with excessive pricing!
Additionally, when you do a booking , it responds with a statement, that this was not a booking, but a booking request by you, which will be answered within 48 hours. - What a nonsens! - When you book directly at Alslinjen, you get the booking confirmation immediately!
So: fingers off Direct Ferries, they are bluntly cheating you!
P.s.:
Later on Direct Ferries replied that this excessive price of 872,99 kr for the tur-retour trip was due to a price change of the ferry operator.
This i snot true. Alslinjen did not change the price, it was all the time 320,- kr for the same trip.
July 1, 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave a review, we're always grateful for any feedback our customers provide.
We are sorry that the price changed while you were making your booking, we know this can be a frustrating experience. The ticket prices are set by the ferry operators and subject to availability which does mean they can change at short notice. We check the live price several times during the booking process to let you know at the earliest opportunity of any price change. The price can also go down and it's important to us that we can provide the lowest price possible.
We're sorry again for any inconvenience the price change may have caused, if there is anything else that we can help you with please let us know.
Kind regards,
Direct Ferries
No customer Service access
I need to talk to someone about a booking held which I want to confirm - but there is no way to speak to customer services - even by message which they say is available? There is just a bot that asks questions while you go round in circles again and again
July 2, 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave a review.
Please note that we have sent an email to the address provided in your booking. Kindly check your inbox and follow up from that email address so we can assist you directly.
Thank you for your understanding.
Kind regards,
Direct Ferries
absolute nonsense for bookings <5 days…
absolute nonsense for bookings <5 days away.
June 30, 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations, however, we checked this reference number, and we can see that you started the booking process, but the booking was not completed. This is an abandoned booking, and no payment has been made or will be made.
Kind regards,
Direct Ferries
Not the best customer care.
We booked an outer cabin,and paid more for this than an inner cabin. With a couple of months to go I recieved a generic email to state my upgrade had been processed. When logging in to my account in transpired the 'upgrdade' was to an inner cabin! This meant I had paid more than I should for the cabin...not exactly an upgrade! I had to email the company to ask for the difference to be refunded,this was not offered to me.
May 19, 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations, as there is no reference number related to this review we cannot check this issue, if you already contacted us, we will be in touch shortly.
Kind regards,
Direct Ferries
Save god money and contact the lokal…
Save god money and contact the lokal ferry-compagni direchtly. Do Not contact Direcht Ferries
June 16, 2025
Unprompted review
Reply from Direct Ferries
Dear Ole,
Thank you for taking the time to leave us a review, we highly value our customer feedback.
Regarding the ticket prices these come direct from the operator.
Our service allows you to check the best route, time and price for your journey and stay up to date with all the latest ferry offers. So that we can continue to invest in our technology and customer service, we charge a small service fee on bookings to ensures that you can always find the right ferry at the right price for you.
The booking fee is calculated based on the total booking price, which is why it is displayed at the final step of the booking process, after you have added everything to your booking. We make sure that this fee is displayed clearly online before you process any payment.
If there is anything else that we can help you with please do not hesitate to get in touch.
Kind regards,
Direct Ferries
It’s a scam
It’s a scam, you book your ferries on the date you want to sail, but get a confirmation on mail with complete different sailing dates.
We booked with flex, so we can change the dates, but this is completely impossible to change.
So we lost 3500 dkr. ( 470 euro )
Don’t use directferries!!!
June 5, 2025
Unprompted review
Reply from Direct Ferries
Dear Mr. van Heesch,
Thanks for your review; we appreciate your feedback.
Our website helps you compare routes, dates, and times to find the best sailing for your trip at the best price. Sometimes, we show similar alternative sailings to help you see all your options, which often leads to better deals. We clearly mark any results that differ from your initial search, and the details of your selected sailing are shown in your basket during booking.
This ticket could be changed, but since both crossings are now past, we can't make any changes. If you have a new booking with Fjord Line, please provide the new booking reference number, and we will check for a possible refund on the unused ticket. We can't guarantee it, but we will do our best to assist you.
Avoid this company at all costs
Avoid this company at all costs. I booked a ticket for my family and a car and then waited weeks for them to confirm the booking. By the time I chased them down and got an answer from them, they simply said by booking wasn't confirmed and now there's no availability so I haven't been charged. I now can't get a ferry for days either side of the start of the holiday. So it's ruined.
June 7, 2025
Unprompted review
Reply from Direct Ferries
Dear customer,
We’re truly sorry to hear about your experience and the inconvenience caused. For certain ferry companies, bookings are subject to their approval, especially when space for vehicles is limited. This means we must wait for confirmation from the operator before we can finalize your booking.
Unfortunately, availability is managed directly by the ferry company, and we do not have control over the space on board. We understand how frustrating this situation must have been, and we sincerely regret the impact it had on your travel plans.
Your feedback is important to us, and we’ll continue working with our partners to improve the booking and communication process.
Kind regards,
Direct Ferries
Fast and easy
June 1, 2025
Just booked tickets for Cherbourg and…
Just booked tickets for Cherbourg and got a series of strange emails saying that I had requested a cancellation and refund which I did not. Also saying the the refund may not be paid for several days. in the meantime I don't know if I have tickets or if this is a scam. The cost of the tickets has been removed from my account.
May 14, 2025
Unprompted review
Reply from Direct Ferries
Dear Sean,
Thank you for your review, we appreciate you taking the time to leave your feedback.
Regarding your booking please see new email regarding your booking request.
Thank you.
Kind regards,
Direct Ferries
Avoid this company
Avoid this company. I made a booking for a ferry crossing and bought the "cancel for any reason" insurance which clearly states "100% ticket refund". A normal person would assume this insurance would give them a 100% refund of the ticket price they've paid, right? The terms and conditions state in bold that "You will be refunded for the full price of your ferry ticket only". Thats how policies like this work? You pay slightly more the the benefit of knowing you can get a refund minus the insurance premium and booking fees, right? Wrong. I simply questioned the maths and was told my total amount paid "include the insurance price, the booking fees and the ticket price that you were refunded". What the terms and conditions don't say is that on top of the cancellation fee and admin fee there is also (in my case) a 33% mark up from the price Direct Ferries charge and the ticket price the actual ferry company charge. You do NOT get this back!
I provided a copy of my receipt. Despite this clear evidence Direct Ferries stated that they had "confirmed the ACTUAL ticket price with the ferry company" and as such were only prepared to pay me 75% of what my literal invoice had listed under 'ticket'. It was at least 15 emails back and forth questioning basic maths and basically being gaslighted by customer service before they finally cracked and told me the the reminder "was considered a fee" by Direct Ferries.
So... if you apply this insurance you DO get a 100% refund of the ticket.... But not before they take a 33% cut (in my case). Nobody does this! In my opinion it is a blatant missell of the insurance policy. Fortunately for me this was a small amount and more of an annoyance then anything else, but if you are making larger bookings I would advise to you take note of my experience.
May 3, 2025
Unprompted review
Reply from Direct Ferries
Dear customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations, unfortunately we cannot see any booking reference to further investigate this issue.
However, when cancelling using Cancel for any reason product customers receive the full ticket price minus the price of the cancellation product and booking fees as per terms and conditions.
Kind regards,
Direct Ferries
Invalid booking reference – no way to fix it.
Their login keeps telling me that the booking reference is not a match. With that I am completely stuck to do anything about my return ticket. No customer support, a non-functioning chat bot. Complete lockout.
April 24, 2025
Unprompted review
Reply from Direct Ferries
Dear Customer,
Thank you for your recent review.
Please be informed that our technical team has confirmed the existence of an issue with your account, which has now been resolved. You should now be able to view your booking.
We kindly encourage you to attempt the process again, as the website issue has been rectified.
We sincerely apologize for any inconvenience this may have caused, and our customer service team remains entirely at your disposal.
Non existent customer care service
Terrible customer care service.
Booked to travel to Isle of wight with the motorcycle. Changed the booking yesterday to travel by car ( as I've had surgery and cannot travel by motorcycle) .
I did the changes via their email confirmation system which automatically changed the sailing time which was ok. They send an email and you click to confirm which I did .
I even have a copy saying confirmed in big red letters with the price of the changes.
The changes were confirmed on their system too I checked.
DO NOT TRUST THIS SYSTEM. -
Luckily I asked a question. I got a response from customer service responding not to my question but emailing another copy of the original booking. Good job I re-checked booking today.
The booking has not been changed. They have told me all ferry crossings are full.
They are not taking responsibility of this blip in the system and are now ignoring my emails.
Have offered me no solutions. I've booked and paid for my accommodation so can't change the dates.
I've contacted the ferry company directly and they have been more helpful saying there is some availability but sadly I need to deal with direct ferries or rebook with them and loose my money with direct ferries.
This seems grossly unfair considering it's their system or staff that has messed this up. Thinking of going to ATOL. Direct ferries don't have a phone number to speak to anyone.
Re - because of their customer service department are now ignoring my emails and offering no solutions.
I have now rebooked myself with the ferry company.
Repaid in full with the ferry company- - there was some availability despite direct ferries saying there wasn't any and my ticket being changeable.
It just seemed to be the easiest solution as I'm leaving on Friday morning . Will be contacting ATOL about this.
My advice DO NOT book with direct ferries!!!! They are unprofessional and don't know what they are doing.
April 15, 2025
Unprompted review
Reply from Direct Ferries
Dear customer,
Thank you for taking the time to provide your feedback.
We wanted to inform you that your case has been escalated to our Customer Service team for further review. We are currently investigating the matter thoroughly and will keep you updated on any developments.
We appreciate your patience and understanding as we work to resolve this issue as quickly as possible.
Dreadful customer care
Dreadful customer care! I booked through them before I was aware that I could get a 20% reduction as a 75 year old passenger. They told me that I should ask DFDS. DFDS sent me back to them. They opened a ticket on my query, told me that they were waiting for an answer from DFDS then closed my ticket without resolving the issue. I have tried to contact them repeatedly since without success
March 6, 2025
Unprompted review
Reply from Direct Ferries
Dear Ms Laine,
Thank you for taking the time to leave us a review, we highly value our customer feedback.
We have closed your ticket as we have replied to your query explaining that as the third party we do not accept any discount or membership cards so the senior discount can only be used by booking directly with the ferry company and not by booking through us. This has to do with the fact that this type of discounts are personal and therefore can only be applied directly to customers but when you are booking through us as agency you are not direct customer from the ferry company. So unfortunately the discount that you have mentioned can not be applied to the booking you have purchased through us. As the booking you have purchased with us is non-refundable the cancellation and rebooking with the ferry company is notn possible. We can only advise then for any future booking to purchase it directly with the ferry company to be able to use your discount.
If there is anything else that we can help you with please do not hesitate to get in touch.
Kind regards,
Direct Ferries
The App doesn't say which ferry company…
The App doesn't say which ferry company you are booked with. Quite important when you are checking in.
March 17, 2025
Unprompted review
Reply from Direct Ferries
Dear Customer,
Thank you for taking the time to leave us a review, our customer feedback is highly important to us.
We can confirm that during the purchase of the booking the name of the ferry company always clearly displayed and in the confirmation email of the booking the ferry company name also displayed right under our name and next to the reference number of the ferry company.
If you need any support with your booking you can get in touch with us at any time by using our messenger either inside My Account or our help centre.
Kind regards,
Direct Ferries
The time for the ferry was incorrect…
The time for the ferry was incorrect when we went to checkin red tunnel said that that ferry time isnt on there schedule !! No customer service to contact!
Will only book with the ferry companies direct in future.
February 23, 2025
Unprompted review
Reply from Direct Ferries
Dear customer,
Thank you for taking the time to provide your feedback.
Please be informed that we have escalated your case to our customer service team, and one of our agents will reach out to you shortly via a separate email to conduct a further investigation.
We apologize for any inconvenience this may have caused, and we will remain at your disposal.
More expensive than ferry direct
Don't use! They pretended the ferry company had put the price up - so I checked with ferry company directly & booked with them, saving £17! Shocking.
February 23, 2025
Unprompted review
Reply from Direct Ferries
Dear Miss Cooksey,
Thank you for taking the time to leave a review on Trustpilot. We appreciate your feedback, as it helps us improve our service and ensure we are providing the best possible experience for our customers.
We apologize for the inconvenience you experienced and the perception that we had misled you about the price. Our service is designed to allow you to check the best route, time, and price for your journey, and stay up to date with the latest ferry offers. To ensure we can continue to invest in our technology and customer service, we do charge a small service fee on bookings. This fee is calculated based on the total booking price and is displayed clearly online before you complete your payment.
We understand your frustration at finding a lower price by booking directly with the ferry company. However, ferry prices can fluctuate in real-time based on demand and availability, and there can sometimes be a slight delay in the information we receive from the operators. We make every effort to provide you with the most up-to-date and accurate pricing, but there may be occasions where the ferry company website offers a promotional deal or a slightly different price.
One of the key benefits of using our service is that we check the live price several times during the booking process, and we will always let you know at the earliest opportunity if there is any price change. It's important to us that we can provide you with the lowest price possible, whether that price goes up or down.
We value your business and hope to have the opportunity to regain your trust in the future. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.
Sincerely,
BEWARE!!!!!
BEWARE!!!!!
Still can't get a refund on my booking, even after paying £106 for cancelation insurance, doing there best to hang on to my money and stop me booking the euro tunnel, and good luck to any body that needs to contact them, NO customer service,
February 12, 2025
Unprompted review
Reply from Direct Ferries
Dear customer,
Thank you for taking the time to provide your feedback.
We sincerely apologize for any inconvenience you may have experienced. We would like to inform you that your booking has been successfully canceled, and the refund has been processed in accordance with the cancellation coverage you purchased.
For your reference, please consult our Terms and Conditions, which are included in your booking confirmation.
Should you require any further information or clarification, please do not hesitate to reach out to us.
I cannot make final approval at P&O…
I cannot make final approval at P&O Webpage on the link
Need to call them to complete the booking
January 19, 2025
Reply from Direct Ferries
Dear customer,
Thank you for your review; your feedback is greatly appreciated.
Please be informed that the advanced passenger form is associated with the ferry company’s system and is not within our direct control.
Should you experience any difficulties with the form, please be advised that you have the option to check in directly at the port. We sincerely apologize for any inconvenience this may have caused on behalf of the ferry company.
Thank you for your understanding.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.