Free parking and nice central location. Friendly and helpful staff and very relaxing stay. Room was clean, good value compared to others and had everything I needed. If you are expecting luxury then... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I needed an extension for my stay as we encountered an unforeseen issue when meeting up with family but unfortunately this hotel could not accommodate us so we had to wait in the car in the basement c... See more
Company replied
The accommodation was very clean and nicely presented, but facilities were basic. The biggest issue for me was to discover that parking is only available during the night (from memory, from early even... See more
Company replied
I came to know laterooms while organizing my business journey to Romania. The availability of hotels in big cities is very good. I can't say the same for small towns, though.
Company replied
Company details
Written by the company
Whether you’re looking for a city break, a business trip or a last-minute airport hotel, you’ve come to the right place. At LateRooms, we’ve got hotels to suit everyone and every budget. We’re the place to come for last-minute hotel deals. If you need a room for tomorrow, we’ve got you covered. But that’s not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, it’s free!). Pick from every hotel and room type – from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you won’t find a bigger range of UK properties anywhere else. Plus, we’ve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.
Contact info
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@laterooms.com
- www.laterooms.com
4.0
Great
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to book and staff on the…
Very easy to book and staff on the phone were amazing
April 23, 2026
Reply from LateRooms.com
Hi Rita,
Thank you so much for your lovely review! We’re really pleased to hear you found the booking process easy and that our team were so helpful on the phone.
We really appreciate your feedback and look forward to helping you with your next stay!
Best wishes,
Rebecca
Booked a small apartment via laterooms
Booked a small apartment via laterooms, arrived to find the proprietors had not placed the add on the site or received the booking. Inconceivable in 2026 the platforms security is so lax to allow this. The owners said it happened all the time and when I was outside another family turned up with the same result. Parent company Booking.com after an hour offered an alternative in Blackpool when I was in Warwickshire. Pathetic avoid.
April 21, 2026
Unprompted review
Reply from LateRooms.com
Hi Eric,
We’re very sorry to hear about your experience. We completely understand how upsetting and concerning this must have been, and we’re sorry this happened to you.
Reports like this, particularly where there are concerns around the legitimacy of a listing, are treated with urgency. We are investigating this matter with our partner, Booking.com, and have taken steps to remove the listing while this is reviewed.
If you would like any support from us in raising this further or seeking a refund with our partner, please do reach out to us at support@laterooms.com and we’ll be happy to assist.
Best wishes,
Rebecca
Reply from LateRooms.com
Hi David,
Thank you so much for your fantastic review! We’re delighted to hear you found exactly what you were looking for!
We hope you have a wonderful stay and look forward to helping you book your next trip!
Best wishes,
Rebecca
Aftercare not helpful
The booking process was easy, but whilst i had problems with the hotel and paid through here they were less than helpful. Not understanding my complaint and then told me to speak to the hotel directly to see if they could help. I emailed the company as soon as i got home with my complaint and the reason for wanting a refund due to service failings but was told no, because they hadn't read my complaint or understood properly. Then closed the case.
Avoid the Brighton Holiday Inn IHG hotel also!
April 19, 2026
Reply from LateRooms.com
Hi Loz,
We’re sorry to hear about your experience and understand how frustrating this must have been.
It looks like your complaint may have been raised directly with our partner, who act as the booking agent for this reservation, as we have no records of this on our side.
That said, if you’d like, we’re very happy to support you in escalating your concerns with the managing agent to ensure everything has been properly reviewed. Please contact us at support@laterooms.com with your booking details, and we’ll be glad to help.
Thank you for taking the time to share your feedback.
Best wishes,
Rebecca
Room was a lovely size and beautiful…
Room was a lovely size and beautiful views but mixer bath tap didn't work and ended up having to run a bath using the shower head. Previous occupants hair on the tiles in the bathroom. Light constantly came on in the bedroom throughout the night keeping us awake all night.
April 18, 2026
Reply from LateRooms.com
Hi Samantha,
Thank you for taking the time to share your feedback. We’re really pleased to hear you enjoyed the room size and the beautiful views, but we’re sorry to hear about the issues you experienced during your stay.
We completely understand how frustrating the problems with the bath, cleanliness, and the lighting must have been, especially when it impacted your comfort overnight.
As a booking platform, we don’t manage the properties directly, but we do take feedback like this seriously. If you’d like us to raise this with the hotel's managing agent, please contact us at support@laterooms.com with your booking details and we’ll be happy to assist.
Thank you again for your review, and we hope your next stay is a much more comfortable one.
Best wishes,
Rebecca
Cheap room with shared kitchen and…
Cheap room with shared kitchen and bathroom..great shops and lots 2 visit...
April 16, 2026
Reply from LateRooms.com
Hi Katrina,
Thank you so much for your lovely review! We’re really pleased to hear you found a great value room and enjoyed the location with plenty to see and do nearby.
We hope you had a fantastic stay and look forward to helping you book your next trip!
Best wishes,
Rebecca
Great price
April 14, 2026
Reply from LateRooms.com
Hi there,
Thank you for taking the time to leave us such positive feedback. It is great to hear you found our pricing so competitive.
Best wishes,
Chelsea
Because you gave me the best deal I…
Because you gave me the best deal I searched and searched then I found you..thank you.😊.
April 13, 2026
Reply from LateRooms.com
Hi Dawn,
We're happy to hear that you had a great experience finding the best deal with us. We appreciate you taking the time to leave us such positive feedback.
We look forward to continuing helping you book accommodation in the future!
Best wishes,
Chelsea
Last minute booking
We had a lovely time in Swanage. Not far to walk to sea from hotel, however if mobility is an issue the hotel is on a bit of a hill. Hotel was very tired looking throughout , room was spotlessly clean though. So the breakfast was continental and to be fair it was poor. Coffee and orange juice were nice though. The staff were very friendly and helpful. So if you just want somewhere to sleep then I would recommend it.
April 12, 2026
Reply from LateRooms.com
Hi Andrew,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you had a lovely time in Swanage and that you found the room spotlessly clean, as well as the staff friendly and helpful, this means a lot to us.
We appreciate your comments regarding the condition of the hotel and the continental breakfast offering, your feedback is very valuable.
We look forward to helping you book your next trip away.
Best wishes,
Chelsea
Reply from LateRooms.com
Hi Andrew,
Thank you so much for taking the time to leave us some positive feedback. We are happy to hear that you found it simple and quick to get a property booked in.
We look forward to helping you again for your next trip.
Best wishes,
Chelsea
It was the cheapest deal
April 8, 2026
Reply from LateRooms.com
Hi there,
We appreciate your feedback and are so glad you found a great deal with us that was perfect for your trip.
We look forward to booking more great deals for you for your next trip.
Best wishes,
Chelsea
Frist of all it was a pub
Frist of all it was a pub with only 3 rooms. The walls had not been painted for ages. And looked nothing like the pic on late rooms. 75 pounds a night is a joke for the size of room. Plus I had massage acussing of smoking in room with would never do. And the cleaner was rude
April 3, 2026
Reply from LateRooms.com
Hi Stephen,
We appreciate you taking the time to share your experience. We're sorry to hear that your stay did not meet expectations regarding the room's condition, size, and perceived value.
As a third-party booking platform, we don’t manage the hotel directly. However, the quality of the accommodation we feature is very important to us, and we’re happy to guide you on how to submit a formal complaint to the hotel via their managing agent so they can address your concerns and improve their service. You can contact us anytime at support@laterooms.com, and we’ll be glad to assist in passing your feedback on.
We truly appreciate you taking the time to share your experience and hope your next booking with LateRooms is much smoother and more enjoyable.
Best wishes,
Chelsea
Great location
Great location, easy to access other places to visit.
Booking process was quite easy to follow, excellent prices.greatlocation
April 8, 2026
Reply from LateRooms.com
Hi June,
We're happy to hear that you found the location convenient for your travels and that the booking process was straightforward.
We appreciate you mentioning our excellent prices and are grateful for your positive feedback!
We look forward to helping you get another trip booked for the future.
Best wishes,
Chelsea
Easy to navigate and plenty of hotel…
Easy to navigate and plenty of hotel choices to choose from the website
April 4, 2026
Reply from LateRooms.com
Hi there,
We're happy to hear that you found our website easy to navigate and appreciated the wide selection of hotels available.
Thank you for your positive feedback, we look forward to continually finding you the perfect place to stay.
Best wishes,
Chelsea
Lovely place
Lovely place, very nice, clean rooms, staff were lovely. Absolutely faultless
April 3, 2026
Reply from LateRooms.com
Hi Emma,
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay and that the rooms, staff, and overall experience were faultless.
It’s great to know the hotel made such a positive impression, and we hope to help you find another fantastic stay again soon.
Best wishes,
Rebecca
Very easy to navigate website and to…
Very easy to navigate website and to join Laterooms. Prompt to join very useful
April 6, 2026
Reply from LateRooms.com
Hi Margaret,
Thank you so much for your wonderful review! We’re thrilled you found our website easy to navigate and the prompt to become a LateRooms member helpful.
We can’t wait for you to start discovering amazing stays!
Best wishes,
Rebecca
Reply from LateRooms.com
Hi Jacqueline,
Thank you so much for your lovely review! We’re delighted to hear you found our site easy to use and that you were pleased with the pricing.
We hope you find the perfect stay for your next trip and look forward to helping you book it!
Best wishes,
Rebecca
Room wasn't to standards
Room wasn't to standards, out dated, not comfortable.
Invasion off moths n squahed blood in bed. Moved us , sane shitty room. , tried get refund as we want stay somewhere else and no manager to answer. Disappointed.
Wouldn't bother.
April 3, 2026
Reply from LateRooms.com
Hi Kar,
We’re so sorry to hear about the problems you faced during your stay – that must have been really upsetting, and we completely understand your frustration. No one should have to experience that, and we’re very sorry it happened to you.
While we don’t manage the properties directly, we’re here to help. If you email us at support@laterooms.com with the details of your stay and any supporting evidence, like photos, we’ll make sure your concerns are passed on to the hotel’s managing agent and followed up on.
Thank you for taking the time to share your experience. We genuinely hope we can help get this resolved and that your future stays are far more enjoyable.
Best wishes,
Rebecca
my reviewIt
It was not made clear that Iwas not booking direct with the hotel,which was my intention.,that said Iam very pleased with the price and service
March 31, 2026
Reply from LateRooms.com
Hi Mr Dunworth,
Thank you for sharing your feedback. We’re glad to hear you were pleased with the price and service, and we’re sorry for any confusion around the booking process.
LateRooms is a third-party booking platform, and all bookings are made with our trusted partners. This is explained in our booking terms and conditions, which customers agree to during the booking process, but we completely understand how it might not have been immediately clear.
We appreciate your comments, as they help us improve the experience for future guests, and we hope to assist you with your next stay!
Best wishes,
Rebecca
Booked hitel for 2 for 2 nights with…
Booked hitel for 2 for 2 nights with breakfast , breakfast isn't on email rang late deals Xperia, said its not on there , false advertising, tied cancel said need ring hotel , hotel like we can't cancel from 3rd party, rang back said il loose half my payment. Ridiculous.
False advertising!!!
Paying 16.50 each on breakfast per day i would never do.
Disappointed in service, won't be useing it again!
April 3, 2026
Unprompted review
Reply from LateRooms.com
Hi Kara,
Thanks for taking the time to leave your review, and we’re very sorry to hear about the confusion with breakfast. It looks like the booking was for room only, so breakfast wasn’t included, but we completely understand how frustrating that can be if it wasn’t clear at the time.
As a booking platform, we always recommend double-checking the room options when booking so there are no surprises.
We really appreciate your feedback and hope your next stay is smooth and enjoyable!
Best wishes,
Rebecca
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.