Ordered glass splashback in October. Didn't arrive until late December after having to chase it up. When it did arrive, it was smashed. Emailed them and accepted a refund,but still waiting. Now jus... See more
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Direct glass online are a husband and wife team of frauds. Rob halsall has had multiple companies and collapsed everyone. This time he transferred all his assets to Emily halsall his wife and is n... See more
No issues what so ever . Easy service and glass looks great. 3 lots ordered all different sizes ,15 working days from order to delivery and straight to my front door no issues at all delivered exactly... See more
Company gone bust. Now chasing recovery of funds for order placed 15 December. 2-3 wk delivery time quoted. Emailed when didn’t arrive. Frustrated that they said it would be delivered week commencing... See more
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Delivered as promised
I was nervous about ordering as couldn’t find many reviews online but thought I’d give it a go. Communication is very brief - only one email to say order received and wouldn’t receive anything again for 15 working days. After this time passed was about to chase them up when I got an email from courier to say they were delivering next day. Products all as ordered, good quality, delivered in promised time frame and price very competitive. Would have given five stars if there had been a few more updates as to how order was going as I was starting to think I’d never hear from them again.
Excellent!
Easy to order and a good price. Glass arrived on time and delivery driver was very helpful. I would definitely recommend.
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