Direct Line Landlords Insurance I had a really positive experience with Direct Line when setting up my landlord insurance. The staff were genuinely friendly and took the time to talk me through ever... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Much cheaper Landlord's insurance than the quotes from GoCompare etc. Helpful call centre and documents sent by post for my records. My property agent says claims are always dealt with properly from... See more
Company replied
I wanted to make new alterations to my policy and a very kind lady listened and then carefully explained about how I can make these changes. She put me through to another good listener who sorted out... See more
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I spoke to Phil Wilson, he was 100% a great guy. (We had issues due to having had a large previous claim - not with Direct Line). Phil became my voice speaking to the underwriters on my behalf, and ca... See more
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Company details
Written by the company
Solving problems is what we do. Policies for tradesmen, professionals, landlords, van drivers & home business owners.
Contact info
United Kingdom
- 0345 303 1753
- www.directlineforbusiness.co.uk
4.5
Excellent
11K reviews
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Girl on the phone was great
Girl on the phone was great. However the bereavement team were supposed to contact us but didn't. So we had to ring back.
July 27, 2026
Reply from Direct Line - Business
We appreciate you sharing your experience. We are concerned to hear about the delay in contact from our bereavement team and understand your frustration and apologise for this. Thank you for the review. Nathan
Reply from Direct Line - Business
Thank you for the five-star review. Nathan
It was purchased online smoothly without any hassle
It was quite smooth all the way from cover selection to purchase
July 27, 2026
Reply from Direct Line - Business
We're so pleased to hear that your experience, from choosing your cover to completing your purchase, was smooth and easy. Thank you for sharing your positive feedback! Nathan
Very helpful to talk through what I…
Very helpful to talk through what I needed and good speed to go through the paperwork/questions.
July 27, 2026
Reply from Direct Line - Business
We're so pleased to hear that our team was helpful in discussing your needs and that the process was efficient. Thank you for your wonderful feedback! Nathan
the person i spoke to was extremely…
the person i spoke to was extremely helpful and patient considering my circumstances.
July 17, 2026
Reply from Direct Line - Business
We are so happy to see the person you spoke with was extremely helpful and patient. Thank you for your wonderful feedback! Paddy
Would have preferred to speak an agent
Would have preferred to speak an agent. Also the price was more than expected
July 27, 2026
Reply from Direct Line - Business
The team are always here to help if you need us Anoop. We'll be happy to take a look at your price and see what we can do. Paddy
Efficient service and a good price
July 27, 2026
Reply from Direct Line - Business
We're so pleased to see you found our service efficient and our pricing satisfactory. Thank you for your positive feedback! Paddy
The friendly and very helpful
The friendly and very helpful person who was dealing with my landlord insurance, which ended up in me purchasing 2 separate policies and gave me the confidence to contacting Direct Line for all my other policies when they become due.
July 27, 2026
Reply from Direct Line - Business
We're so pleased to see about your positive experience with our team and we could assist you with your landlord insurance needs. It's wonderful to know we've earned your confidence for future policies. We truly appreciate your kind words and loyalty. Paddy
Easy to organise insurance on a…
Easy to organise insurance on a property at sensible price.
July 27, 2026
Reply from Direct Line - Business
We're so glad to see you found organizing insurance for your property straightforward and our pricing was sensible. Thank you for your feedback! Paddy
No drama so easy straight forward…
No drama so easy straight forward process
Tryed a few other company and it felt like a mission
So easy 10 stars from me
July 27, 2026
Reply from Direct Line - Business
We are so pleased to see your experience with us was straightforward and easy, especially after previous difficulties with other companies. Thank you for your wonderful feedback! Paddy
Home Insurance
The quote seems acceptable, but the agent was unwilling to negotiate a lower figure for the premium.
July 27, 2026
Reply from Direct Line - Business
We appreciate your feedback regarding the premium negotiation. We'd always like to give you the best deal possible, but sometimes we're unable to budge on a price we've quoted. Thanks for sticking with us though, we appreciate it. Paddy
Reply from Direct Line - Business
We're so glad to see you found our product easy and simple to use! We appreciate your positive feedback. Paddy
Avanda dealt with my call very…
Avanda dealt with my call very professionally, confirmed that my online quote cover matched my current cover and I bought the cover over the phone
July 18, 2026
Reply from Direct Line - Business
We're so happy to see about your professional experience with us and we could help you secure the right coverage over the phone. Thank you for sharing your positive feedback! Paddy
Difficult web site and telephone communication.
Impossible to renew on line,long wait to try renewal on phone.why was new quote for similar cover cheaper for alternative person than renewal of existing policy.no understanding with telephone Finally accepted new quote on line.otherwise would have changed company.
July 27, 2026
Reply from Direct Line - Business
Hello Douglas, we're sorry to see this. If any information changes this can affect the price we offer, so if your online quote is under someone else's name then this will be what's caused the difference. We're pleased to see you've taken cover with us again though. Paddy
Direct Line Landlords Insurance
Direct Line Landlords Insurance
I had a really positive experience with Direct Line when setting up my landlord insurance. The staff were genuinely friendly and took the time to talk me through every part of the policy, making sure I understood exactly what I was getting. Nothing felt rushed or confusing - just clear, helpful guidance from people who know what they're doing.
The price seemed very reasonable too, which gave me extra confidence that I was choosing the right cover. Overall, a smooth, reassuring service from start to finish, and I'd happily recommend them.
July 27, 2026
Reply from Direct Line - Business
We're so pleased to see about your positive experience when setting up your landlord insurance. It is wonderful to know our team provided clear, helpful guidance and you found the pricing reasonable. We appreciate you recommending us and are glad we could offer a smooth and reassuring service. Thank you for your kind words! Paddy
Problem solved
A good price for my needs
Once started was easy to select what was on offer
No hassle straight forward
July 22, 2026
Reply from Direct Line - Business
We're so glad you found our pricing suitable and the selection process straightforward. Your positive feedback truly brightens our day! Paddy
Difficult to move from different parts…
Difficult to move from different parts of the site
July 27, 2026
Reply from Direct Line - Business
We're sorry to see you had trouble. The team are here if you need any help. Paddy
Reply from Direct Line - Business
We are so glad to see our team member was able to provide you with such helpful assistance. We truly appreciate you taking the time to share your positive experience. Paddy
Good discussion on quote
Discussed Landlord insurance and got a good quote. which covered everything i wanted
July 17, 2026
Reply from Direct Line - Business
We're so glad we could provide a good quote for your landlord insurance, covering all your needs! We appreciate your positive feedback. Paddy
This site is so simple to use
July 17, 2026
Reply from Direct Line - Business
We're so glad to hear you found our site simple to use! We truly appreciate your positive feedback. Alex
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