Direct Line Landlords Insurance I had a really positive experience with Direct Line when setting up my landlord insurance. The staff were genuinely friendly and took the time to talk me through ever... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Much cheaper Landlord's insurance than the quotes from GoCompare etc. Helpful call centre and documents sent by post for my records. My property agent says claims are always dealt with properly from... See more
Company replied
I wanted to make new alterations to my policy and a very kind lady listened and then carefully explained about how I can make these changes. She put me through to another good listener who sorted out... See more
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I spoke to Phil Wilson, he was 100% a great guy. (We had issues due to having had a large previous claim - not with Direct Line). Phil became my voice speaking to the underwriters on my behalf, and ca... See more
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Company details
Written by the company
Solving problems is what we do. Policies for tradesmen, professionals, landlords, van drivers & home business owners.
Contact info
United Kingdom
- 0345 303 1753
- www.directlineforbusiness.co.uk
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Direct Line - Business
We're so happy to hear you found our services easy to navigate and a good value. Thank you for sharing your positive feedback with us! Nathan
Reply from Direct Line - Business
We're glad we could offer a competitive quote. Thank you for the positive review. Nathan
Easy access
July 17, 2026
Reply from Direct Line - Business
We're glad everything was easy. Thank you for the positive review. Nathan
Easy to set up insurance for rental…
Easy to set up insurance for rental property + competitive pricing
July 17, 2026
Reply from Direct Line - Business
We are so pleased to hear that you found setting up insurance for your rental property easy and that our pricing was competitive. Thank you for your positive feedback! Nathan
Everything question was answered well…
Everything question was answered well also the guy was helpful and polite
July 17, 2026
Reply from Direct Line - Business
We're so happy to hear that all your questions were answered and that you found our team member to be helpful and polite. Thank you for your kind words! Nathan
Simplicity and speed and efficiency…
Simplicity and speed and efficiency also of course a fair and sensible price
July 17, 2026
Reply from Direct Line - Business
Hi Michael. We're so pleased to hear you appreciate the ease, speed, and value we offer. Thank you for your wonderful feedback! Rachel
Reply from Direct Line - Business
We're glad you enjoyed your experience. We appreciate your feedback and will ensure new customers feel welcome. Alex
Shocking customer service
Shocking customer service, no follow up with communication. Left without a courtesy vehicle which means I am unable to work. Have been cut off by call handlers twice when the call becomes too difficult for them.
Spent hours having to chase them and the hire company. They only use one garage and one hire company which greatly restricts their ability to fulfil customer requirements
July 20, 2026
Unprompted review
Reply from Direct Line - Business
Hi Alicia. We are truly sorry to hear about your frustrating experience with our customer service and the difficulties you faced regarding a courtesy vehicle. We're always looking for ways to improve, so we appreciate your feedback. If you still need any help with this, please contact the team using the link below. Rachel
www.directlineforbusiness.co.uk/help
Reply from Direct Line - Business
We are so happy to hear you had such a positive experience with us. Thank you for your kind words! Alex
The customer service representative…
The customer service representative managed to correct my landlord insurance policy
July 17, 2026
Reply from Direct Line - Business
We're so pleased to hear that our customer service representative was able to successfully resolve the issue with your landlord insurance policy. Thank you for sharing your positive experience! Alex
So easy to navigate and doing multiple…
So easy to navigate and doing multiple properties really helped
July 17, 2026
Reply from Direct Line - Business
We're so glad to hear that you found our navigation easy and that managing multiple properties was helpful for you. Thank you for your wonderful feedback! Alex
Land lord insurance made easy.
The lady I dealt with, was brilliant, explained everything, nothing rushed, put me at ease, made the whole process simple and easy, it was a pleasure, plus the price for the insurance was great, thank you so much. P Johnson.
July 17, 2026
Reply from Direct Line - Business
Hi there. We are so happy to hear that our colleague provided such a positive and helpful experience, making the process simple and easy for you. We truly appreciate your kind words and excellent feedback. Rachel
Reply from Direct Line - Business
Hi Paul. We're so glad to hear that your transaction was smooth and quick! Thank you for taking the time to leave us a positive review. Rachel
Reply from Direct Line - Business
Hi there. We're so happy to hear that our process was quick and our staff was friendly. We're glad you enjoyed your experience! Rachel
I think the person name was Nick
I think the person name was Nick
Very helpful and cheerful
July 17, 2026
Reply from Direct Line - Business
Hi there. We're so glad to hear that one of our team members provided such helpful and cheerful service. We truly appreciate your kind words! Rachel
EASY TO USE AND CLEAR COMPARISONS
July 17, 2026
Reply from Direct Line - Business
Hi there. We're so glad to hear that you found our service easy to use and that the comparisons were clear for you. Thank you for your positive feedback! Rachel
Business Insurance made easy
Broke the selection process down into easy steps that you could change etc. Like buildings cover, legal, public liability. I also found the excess good value compared to my previous insurer.
July 17, 2026
Reply from Direct Line - Business
Hi there. We're so happy to hear that our selection process was clear and that you found our excess good value. Thank you for your positive feedback! Rachel
Excellent customer service
Your agent,Charlie, was amazing. He sorted out our issues and was very kind
July 17, 2026
Reply from Direct Line - Business
Hi Sharon. We are so glad to hear that our agent was able to resolve your issues and provide such kind assistance. Thank you for your five-star review. Rachel
Tony the person I talk to was very…
Tony the person I talk to was very helpful and resolved the issues I had
July 17, 2026
Reply from Direct Line - Business
Hi there. We are so pleased to hear that our colleague was very helpful and resolved the issues you had. Thank you for your wonderful feedback! Rachel
I made the application onlinejohn directline
I made the application online. And left it i checked three other companys in the meantime. Directline got back to me & said my quote was still live. & it was less than halfprice. So i went with directline. They were quick& detailed.
July 17, 2026
Reply from Direct Line - Business
Hi John. We are so pleased to hear about your positive experience with our online application process and that our quote was competitive. We appreciate you choosing us! Rachel
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