Direct Line Landlords Insurance I had a really positive experience with Direct Line when setting up my landlord insurance. The staff were genuinely friendly and took the time to talk me through ever... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Much cheaper Landlord's insurance than the quotes from GoCompare etc. Helpful call centre and documents sent by post for my records. My property agent says claims are always dealt with properly from... See more
Company replied
I wanted to make new alterations to my policy and a very kind lady listened and then carefully explained about how I can make these changes. She put me through to another good listener who sorted out... See more
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I spoke to Phil Wilson, he was 100% a great guy. (We had issues due to having had a large previous claim - not with Direct Line). Phil became my voice speaking to the underwriters on my behalf, and ca... See more
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Company details
Written by the company
Solving problems is what we do. Policies for tradesmen, professionals, landlords, van drivers & home business owners.
Contact info
United Kingdom
- 0345 303 1753
- www.directlineforbusiness.co.uk
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I made the application onlinejohn directline
I made the application online. And left it i checked three other companys in the meantime. Directline got back to me & said my quote was still live. & it was less than halfprice. So i went with directline. They were quick& detailed.
July 17, 2026
Reply from Direct Line - Business
Hi John. We are so pleased to hear about your positive experience with our online application process and that our quote was competitive. We appreciate you choosing us! Rachel
Easy to access information
Easy to access information regarding the quote. Good price for the cover I wanted.
July 17, 2026
Reply from Direct Line - Business
Hi Lizzie. We're delighted to hear that you found the information accessible and that we could offer a good price for the cover you were looking for. Rachel
Great policy at a great price
Great policy at a great price. Easy to set up. Can highly recommend this company.
July 17, 2026
Reply from Direct Line - Business
Hi Lynda. We're delighted to hear that you found our policy to be great value and easy to set up. Thank you for your kind recommendation! Rachel
Landlord Insurance The provider was very clear polite
The provider was very clear polite, patient and concise.
July 17, 2026
Reply from Direct Line - Business
Hi Anita. We're so pleased to hear that our provider was clear, polite, patient, and concise. Thank you for your wonderful feedback! Rachel
Excellent customer service
Great customer service and very helpful - particularly as I had made an error which he picked up for me and saved me money
July 17, 2026
Reply from Direct Line - Business
Hi Sharon. We're delighted to hear about the excellent customer service you received. It's wonderful that our team was able to identify an error and help you save money. Rachel
After trying to get a quote on line
After trying to get a quote on line, I decided to call them, and managed to get it sorted
July 17, 2026
Reply from Direct Line - Business
Hi there. We're so glad we could help sort out your quote over the phone! We appreciate you reaching out to us directly. Rachel
Reply from Direct Line - Business
Hi Holly. We are so glad to hear that you found our staff to be helpful and pleasant. Thank you for your kind words! Rachel
Excellent telephone service.
Excellent telephone service with my problem resolved by Josh. Very well done.
July 17, 2026
Reply from Direct Line - Business
Hi there. We're so glad we could resolve your issue with excellent telephone service. We appreciate your kind words! Rachel
A very satisfied EX-Pat customer
I am currently living in Europe and still maintain a property in the UK. Getting a company to insure the apartment whilst being an Ex-Pat has proved difficult in the past. Direct Line made this a simple and straightforward exercise, so well done Direct Line and I look forward to doing business with you. Your prices are very competitive and your attention to customer advice and notification, excellent.
July 13, 2026
Reply from Direct Line - Business
Hi Trevor. We are so pleased to hear that we could make insuring your property a straightforward process. We truly appreciate your kind words about our competitive prices and excellent customer advice. We look forward to continuing to provide you with great service. Rachel
Reply from Direct Line - Business
Hi Alan. We're so glad to hear you had such a positive experience with both our pricing and our service. Thank you for your wonderful feedback! Rachel
Reply from Direct Line - Business
Hi Simon. We're so glad to hear you had a great experience with our service! Thank you for taking the time to share your positive feedback; we truly appreciate it. Rachel
Reply from Direct Line - Business
Hi Anthony. We're so glad to hear that our team member provided you with such a friendly and knowledgeable experience! We appreciate your kind words. Rachel
Please steal my credit card details cause stuff the customer
I use their chat service please note this is NOT secure to cancel my business insurance paid via direct debit. The policy. Cancelation date is after the final direct debit payment but told to provide credit card details over the chat or over the phone. Now what right does this company have to violate my security. Credit card companies make it clear not to provide these details through mediums as they requesting. They cannot amend the final direct debit which is bull dust. And cannot pay by cheque or bank transfer. So stuff the customer trust us we will not loose your credit card details.... we very safe through a web based chat or over the phone. I am raising this under the data security act. Something so freaking simple that every other company can do except this bunch of idiots
July 17, 2026
Unprompted review
Reply from Direct Line - Business
Hi Michael. We're sorry to hear we've left you feeling this way, as we're unable to accept payment via cheque or bank transfer. I've left a link below, where you can raise this as a complaint and find out more information on our complaints processes. Once raised, a case handler will be assigned to investigate your concerns. Rachel
www.directlineforbusiness.co.uk/complaints
very efficient transfer of insurance to…
very efficient transfer of insurance to a limited company
July 13, 2026
Reply from Direct Line - Business
Hi Mike. Thank you for your wonderful five-star review! We are so pleased to hear that you found the insurance transfer process efficient. Rachel
Reply from Direct Line - Business
We're so pleased to see our service provider was excellent. Thank you for taking the time to share your positive feedback, we truly appreciate it. Paddy
Reply from Direct Line - Business
We're so glad you found our online quote process easy and you feel you received great value. Thank you for your positive feedback! Paddy
Reply from Direct Line - Business
We're so pleased to hear you're happy with the excellent coverage and great value we provide. Thank you for your wonderful five-star review! Alex
I found the site very slow and…
I found the site very slow and unfortunately this caused me to make a mistake and buy a policy that didn't meet my needs. When I asked to cancel it I was told the refund would take 16 working days and that the 16 days wouldn't start until the start date of the cancelled policy. This meant that I wouldn't get my money back for about 6 weeks. I raised a complaint and suddenly the money could be returned in 3 days.
July 13, 2026
Reply from Direct Line - Business
We appreciate you sharing your experience with us. We are truly sorry to hear about the difficulties you encountered with our site's performance and the subsequent issues with your policy and refund process. We understand how frustrating it must have been to face delays and conflicting information. Alex
Policy renewal premium increased by…35%!!!
Policy renewal premium increased by 35%. Although had Landlord Insurance policy with Direct Line for many years, & car policies too, there was no customer services empathy. Reluctantly I chose to obtain like-for-like quotes from insurance providers... including AXA & yes even Direct Line online quote too. Every quote was cheaper with AXA even offering an extra 10% discount incentive for new business. Despite Direct Line website even overtly stating a business insurance price match policy, no effort whatsoever was made to retain my custom!
July 13, 2026
Reply from Direct Line - Business
Hi Karen. We're truly sorry to hear about your recent renewal experience and the frustration this has caused, especially after being a loyal customer for so many years. We understand your disappointment with the premium increase and the lack of a competitive offer. We value your feedback as we're always looking for ways to improve. Rachel
Renewal not so smooth
My auto renewal did not renew last year
Called to find out what had gone wrong
No info available not even renewal paperwork
Passed through to reset up a new policy no issues apart from more expensive
Staff friendly and helpful
July 13, 2026
Reply from Direct Line - Business
Thanks for your review, Ursula. We appreciate it. Aston
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