Directski.com Reviews 369

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, both during the booking process and in the resort. People frequently highlight the seamless organization of their holidays, from flights and transfers to accommodation and ski equipment, noting that everything went smoothly and efficiently. Many consumers appreciate the stress-free nature of their trips, with all details expertly handled, allowing them to fully enjoy their skiing experience. The booking process is often described as straightforward and easy, with prompt communication and a user-friendly online platform. Reviewers also commend the excellent locations of the hotels and resorts, as well as the high quality of the services provided. While a small group of people experienced minor hiccups with transfers, the general sentiment was that the company went above and beyond to ensure a positive and memorable holiday.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Customers had positive experiences with service, noting that everything went smoothly from start to finish.... See more

Holidays

Clients share positive opinions on holidays, with many reviewers highlighting the excellent organization and... See more

Booking process

Consumers find the booking process to be positive. Many reviewers highlight the ease and straightforwardness... See more

Location

Reviewers highlight positive aspects of location. Customers consistently praise the stunning and breathtaking... See more

Based on these reviews

Rated 5 out of 5 stars

Nodlaig was very helpful in planning stages and responded quickly to queries. Bus transfer and info all good. Communication good on way home when flights were affected by weather. We had little need f... See more

Company replied

Rated 5 out of 5 stars

Third year travelling to Andorra with Directski. Very easy website to book and pay for flights, hotel and ski packs. Saved a lot by booking well in advance. Directski Reps are very helpful in t... See more

Company replied

Rated 5 out of 5 stars

It’s just wonderful to go skiing and have everything done for you, no stress with transfers or hotels. We had an amazing holiday with the family. Hotel was fantastic, we have been there several time... See more

Company replied

Rated 5 out of 5 stars

Travelled with Directski to Zell am See in Austria. Everything went exceptionally well. Through Dublin Airport in 15 minutes including check in and security. Flight and transfers on time. Excell... See more

Company replied


Company details

  1. Ski Holidays

About Directski.com

Written by the company

Directski.com was founded in early 2000 by two Irish entrepreneurs and ski enthusiasts who had a vision to create the world’s first online ski holiday company.

Our ethos was, and still is to this day, to provide a simple, low cost way to book your ski holiday online, without the need for expensive brochures and high street shops.

Directski.com has always been a champion for making great ski holidays affordable for all.


Contact info

4.8

Excellent

TrustScore 5 out of 5

369 reviews

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Rated 5 out of 5 stars

Fantastic company to book with

Fantastic company to book with - all staff/customer reps are friendly, polite & very helpful. Also very interested & enthusiastic in your holiday options.
Website is easy to navigate. Great ski resort options.
Telephone customer service is immediate.
Resort Manager Jon was superb - visible presence in the resort & daily check-in texts

February 19, 2024
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Reply from Directski.com

That's wonderful to hear you enjoyed your holiday so much.

Thanks for your feedback and comments.

Laura

Rated 1 out of 5 stars

Skiing holiday last week- Lyon Airport…

Skiing holiday last week- Lyon Airport to Les Arc. It was a transfer from hell both directions. 2.5 hr outbound journey took 7 hrs. Return took 5 hours, the bus went 1 hr off route to collect other passengers. The rep repeatedly asked the bus driver to slow down as many passengers were sick and children vomiting. When we arrived at the airport direct ski didn’t have young children booked on the flight. As a result we only barely made the flight. Lesson learned, we will never go on a package holiday again!

February 10, 2024
Unprompted review
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Reply from Directski.com

I'm sorry to hear you were disappointed on your recent holiday with us. Transfer times will vary throughout the season depending on traffic on the week in question. We are aware that there was a significant delay due to heavy volumes of traffic on the days of your departure and arrival, once the driver became aware of the situation, he took a detour on regional roads in order to avoid the grid locked motorway, however I can fully appreciate your frustration particularly when travelling with young children. We will continue to look and work on possible ways to avoid this for future.

Thanks for your feedback.

Kind regards,
Laura

Rated 4 out of 5 stars

Great Value Access to a Brilliant Resort

The chalet was good value and quiet although not quite ski in/ski out. The transfer was made very difficult by the farmers strike in France which was beyond your control and the resort manager handled it well in the circumstances. Ski holidays are often not straightforward but you managed the situation well in the circumstances, which is more worthy of praise than just doing it okay when everything goes smoothly.

February 5, 2024
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Reply from Directski.com

Thank you for your feedback. I can imagine it was a stressful day for you. I'm glad to hear that you felt reassured, and the situation was dealt with in the best possible way given the circumstances.

Kind regards,

Laura
Customer Experience Director

Rated 5 out of 5 stars

Pas de la Casa

I couldn’t fault anything about our experience with DirectSki, our resort manager Roisin was available and helped us 24/7 and the transfers were on time and hassle free

February 5, 2024
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Reply from Directski.com

It's lovely to hear you enjoyed your holiday with us. Thanks for taking the time to give us your feedback.

Laura

Rated 5 out of 5 stars

Seamless

Seamless from start to finish.

February 12, 2024
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Reply from Directski.com

Glad to hear that! Thanks!

Rated 5 out of 5 stars

Thoroughly enjoyable trip to Westendorf

14 of us went to Westendorf for a week’s skiing. The group booking process was handled extremely efficiently by Amy and she facilitated some changes in travellers at nil cost.
Direct-ski staff were on hand to ensure that check-in went smoothly in Dublin and the Aer Lingus flight was on time.
Transfer took 2 1/2 hours from Salzburg.
Our resort rep Shaun was really excellent.
We were half board in the Hotel Jakobwirt and the accommodation, food facilities and staff were great.
The skiing was rubbish - bad snow due to high temperatures and rain a few days before our arrival. Can’t blame that on Directski!
We did manage to ski until lunchtime every day but it was too warm & slushy after that.
Directski did their job well and everyone enjoyed their holiday

February 10, 2024
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Reply from Directski.com

Delighted to hear your week skiing with us went well.

Thanks for taking the time to give us your feedback.

Kind regards,
Laura

Rated 4 out of 5 stars

Amy at SkiMcNeil was very knowledgeable…

Amy at SkiMcNeil was very knowledgeable and helpful
throughout the booking . Cost was higher due to late booking so I recommend early is better . 10. days away so let it snow .

January 30, 2024
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Reply from Directski.com

Glad to hear we could assist you through the booking process.

Kind regards,
Laura

Rated 5 out of 5 stars

Great communication and well organised…

Great communication and well organised staff with good knowledge of the area. Helpful both at dublin and salzburg airports which reduces the stress of travelling.

February 6, 2024
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Reply from Directski.com

Lovely to hear this, thanks so much for your comments.

Kind regards,
Laura

Rated 5 out of 5 stars

Great experience on collecting and…

Great experience on collecting and return but we are all women over 50 and we were not advised in advance one of the rooms had bum beds

January 29, 2024
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Reply from Directski.com

Dear Carol,
Thank you for your review, and so glad you and the ladies enjoyed your time on the slopes!
The apartment description on our website (this would have also been highlighted online during the booking process) includes the bed configuration where bunk beds are noted. When in doubt, our sales team are happy to answer questions about properties and destinations.
We wish your holiday had been absolutely perfect and I will be in touch via customerservices@topflight.ie shortly.
Kind regards,
Tiffany

Rated 5 out of 5 stars

Super smooth snowboarding trip

Great snowboarding trip to St. Johann with Direct Ski. Everything went smoothly - from flights to transfers to equipment rental and additional instruction. Hotel (Sport Hotel) was half board and the food was so good (and plentiful) we didn’t need to go elsewhere for dinner. Will be using DirectSki again.

January 30, 2024
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Reply from Directski.com

Thank you John - We are delighted that you enjoyed your ski holiday with us in St. Johann!
Kind regards,
Tiffany

Rated 5 out of 5 stars

Direct ski is a a very efficient company.

A fast and efficient transfer to our hotel on arrival. All necessary information was passed on by our rep on the transfer.
Amazing organising for our change of airport when returning home, Barcelona instead of Toulouse, due to road blockages in France.

January 30, 2024
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Reply from Directski.com

Thanks for your thoughtful review, Gene!
Every season brings new and unexpected challenges - The road blocks in France definitely made 'the list' this year. We are so happy that you enjoyed your holiday with us and hope to see you out on the slopes with us again in future!
Kind regards,
Tiffany

Rated 5 out of 5 stars

Such a great company to go with

Such a great company to go with. 2nd year in a row and the communication before hand is 2nd to none. Everything is organized. Would highly recommend,

January 20, 2024
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Reply from Directski.com

Thanks so much, really appreciate the positive feedback.

Laura

Rated 5 out of 5 stars

Great travel companies, would definitely recommend both

I have travelled with Top-flight and Direct ski on several occasions and I have found them to be extremely professional on every occasion. I would totally recommend anyone wishing to book a ski holiday to book their holiday through either company.

January 29, 2024
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Reply from Directski.com

Thank you so much! We very much appreciate your repeat business.

Looking forward to taking care of you again.

Kind regards,
Laura

Rated 5 out of 5 stars

Our holiday went so well from the…

Our holiday went so well from the flights to the transfers to the hotel. Our directski rep Frank was always there ready to answer any questions we had. I would recommend directski and will definitely go with them on our next ski trip.

January 13, 2024
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Reply from Directski.com

Thank you for your lovely review, Caroline!
We are so happy that you enjoyed your time in Austria and I will pass along your praise to Frank :)
Kind regards,
Tiffany

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