Travel Department Reviews 5,212

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, knowledge, and helpfulness, highlighting how these qualities significantly enhance their holidays. Many people commend the well-organized nature of the trips, from flights and hotels to tours and excursions, making for a seamless and enjoyable experience. The quality of the hotels, food, and overall service is frequently described as excellent, with many consumers appreciating the comfortable accommodations and delicious meals. However, some customers also noted issues with flight and airport changes that negatively impacted their short breaks, leading to late arrivals and reduced time at their destinations. A few other people also felt that some itineraries included too many similar sites, such as temples, which could become repetitive, and that some free time was in unappealing areas. Additionally, there were isolated reports of issues with accommodation and staff behavior, which affected the comfort of some trips.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the guides for being knowledgeable,... See more

Holidays

Reviewers express high satisfaction with their holidays, often describing them as "amazing" and... See more

Location

Customers had positive experiences with location. Reviewers were delighted with the variety of places... See more

Service

Users describe positive interactions with service, highlighting the efficiency, commitment, and helpfulness... See more

Quality

People report positive experiences with quality. Customers consistently praise the exceptional quality of... See more

Based on these reviews

Rated 5 out of 5 stars

I have travelled with the TD many times as a solo traveller of senior age. My last trip was Malta and the next one is Transalvania. Without exception from beginning to end the TD is amazing efficient... See more

Rated 5 out of 5 stars

Just back from an amazing trip to Vietnam with the Travel Department. Such an experience with a wonderful guide Hung. Every hotel that we stayed in was exceptional with great food and great rooms. Fro... See more

Rated 5 out of 5 stars

Everything was already organised by T Dept, we just turned up n enjoyed. Our guide Jeremy Poole was superb, so knowledgable n patient, our driver Laurence, so competent n funny n clearly loved being w... See more

Rated 5 out of 5 stars

The people, the tours, the sun coming out. Visiting the beautiful Cascais, Lisbon and Nazare. The food and the delishicious custard tarts. The lovely reception staff and the very on the ball Manuel wh... See more


Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 28 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I love the idea of booking a holiday…

I love the idea of booking a holiday with everything included in the price
It's great to have all the tours arranged which means I don't have the hassle of organising them myself I'm always happy with the hotels and the food
If I have any complaints they are always dealt with immediately by the guide or the staff in the hotel
Best wishes Kathleen Flynn

April 17, 2026
Rated 5 out of 5 stars

DUBROVNIK TRIP - HIGHLY RECOMMENDED !!

Just back from our DUBROVNIK trip, organised by Travel Department. A great experience from beginning to end, after nine years of no airport visits.
Many thanks to the friendly staff at the end of the phone - our first port of call.

All our trips were well organised. The trip to MOSTAR was an experience. Because it was so early in the tourist season, two of the Elaphite islands really had little to see, tho' thankfully one coffee shop was open. I'm sure in the summer, the island would be really busy.

KORCULA Island is well worth a visit - a beautiful place.

Our Guide –ENIS HRUSTIC was excellent. So helpful and accommodating and above all, patient ! Even organised our airport transfer coming home!
Do remember that Dubrovnik adheres to the 'old' airport rules regarding liquids etc- many of us lost our bottled water as we were not aware of this going thru customs. Do ask for the empty bottle back, as there are plenty of water stations to refill when you get through customs.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Just back from an amazing trip to…

Just back from an amazing trip to Vietnam with the Travel Department. Such an experience with a wonderful guide Hung. Every hotel that we stayed in was exceptional with great food and great rooms. From day one, right until we arrived home in Ireland we were so well looked after and have made so many new friends and great memories. Can't thank Travel Department enough for this wonderful experience

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

TD is unique and exciting

I have travelled with the TD many times as a solo traveller of senior age. My last trip was Malta and the next one is Transalvania. Without exception from beginning to end the TD is amazing efficient committed to our enjoyment and care. They offer amazing trips full of history and exotic experiences and I love every one of them. Thank you TD.

April 17, 2026
Rated 4 out of 5 stars

Berlin city break

The flights were very early coming and going home. It was very tiring on the first day. When we got to the hotel most people got their keys straight away but we told we had to wait until 3pm. We had arrived there approx 11am Berlin time . So we missed some time of the trip while waiting for room key. Isabel our guide was lovely and knowledgeable. She was very friendly and warmhearted. The drivers were very good too. The shops were closed on Good Friday and Easter Sunday . We had a city tour on Saturday and we visited the shops that day too. On Sunday there was no optional trip available so we went to mass and on a boat trip. On Monday morning our flight was very early again. It takes a lot from the trip when we were too tired to fully enjoy it. The hotel was lovely and the staff too. I would go again but later flights. The time in Ireland had gone forward the week before the trip and In Berlin we had to put our time forward another hour.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Just back from trip to Egypt

Just back from trip to Egypt. Excellent hotels and ship . Our holiday was made by our guide Dodi, he was excellent. Very knowledgeable, patient and efficient throughout the trip. Went out of his way to make sure we experienced everything promised!.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

The people

The people, the tours, the sun coming out. Visiting the beautiful Cascais, Lisbon and Nazare. The food and the delishicious custard tarts. The lovely reception staff and the very on the ball Manuel who organised the breakfasts for us. The hotel music theme on the bedroom walls was also very retro and funky.

April 13, 2026
Rated 5 out of 5 stars

Brilliant Tour and Travel company with humans that really care. #Wow

We wish to say a very sincere and genuine thank you for our most memorable and truly brilliant experience of travelling with you to India's golden triangle recently. Your entire company was brilliant in every way from start to finish and we would also like to highlight that your colleague Caroline Gallagher was extraordinarily above and beyond amazing. Everything for us from the initial booking to the organisation, the tour guide, the ease of travel and the size of the group couldn't have been better. Our trip happened to span the outbreak of the war in the middle east. This is where your company really came into its own. All flights were cancelled travelling through the middle east and so Caroline stepped in to support us and really showed herself to be beyond expert and passionately caring for us. She did this in such a kind and caring way, while still remaining pragmatic and keeping us calm. Caroline was truly brilliant to deal with. So much so, that we have been telling everyone how magic the Travel Department has been since we returned from India, and so now here I am sharing it on Trustpilot. Sincerely thank you for being the company you are. Very best, Tom + Kevin

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

amazing holiday in Egypt March 206

What an amazing holiday we had recently in Egypt. Well done Travel Department on a well planned and organised trip. The group were great fun and of our guide, Dodi, was fabulous. He shared his vast knowledge with us and made sure everything went smoothly, despite some weather issues! Dodi looked after us with humour, care and patience. Couldn’t have asked for more.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I have just returned from the most…

I have just returned from the most amazing holiday of my life. Egypt Nile river cruise. From the wonderful sites, Grand Egyption Museum , the Pyramids of Giza, the Great Sphinx. To the wonderful hotels and cruise. The people on the trip were so friendly and approachable. I felt i could sit and chat to each and everyone. But the highlight had to be our guide Dodi Fathy. The most knowledgable , interesting , caring , calm guide i have ever encountered. He even had tee shirts for St Patrick's day. Its these ingredients people , guide and fabulous places that made the Egyption experience unforgetable. Thank you Dodi.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Trip of a lifetime

We are just back from the trip of a lifetime to Egypt. Our guide Dodí made the holiday very special with his knowledge, expertise as an Egyptologist, sense of humour and eternal patience.He is a very nice man who does an excellent job. We enjoyed all of the holiday but the boat was my favourite- so romantic to be sailing down the Nile. The temples that we visited were incredible and the holiday fulfilled a long time ambition to see them ‘in the flesh’.I usually plan holidays myself but for Egypt you need Dodí and the Travel company.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Not to be Missed!

Just back home from an amazing trip to Egypt - it had it all - wonderful Egyptian sites and culture, a fantastic group of fellow travellers who blended in so well together and Dodi, our travel guide, who can seamlessly share his exceptional knowledge of Egypt with a great sense of fun and humour!
Couldn't recommend this trip highly enough!

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Just back from Egypt

Just back from Egypt, had the holiday of a lifetime, met a great bunch of people, tours food every thing organised from start to finish, but my praise goes to dodi,our tour guide,nothing was a bother to him, the information he provided on the tour. Well done dodi

March 19, 2026
Unprompted review

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