We would like to thank Phil for his efficient speedy speedy service.He went out of his way to help my disabled husband.We are delighted with the glasses and highly recommend Direct Specs to anyone.Th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The so-called bargain online retailers are never quite what they seem - you simply cannot get lightweight varifocals cheap and many of them wont do certain prescriptions online so I have to visit a st... See more
Company replied
Phil and Kerry are an absolute credit to the company. They went over and above to fit lenses which help me to undertake VDU work. As an NHS employee they supported me to be able to work more effective... See more
Really happy with the service from the. Halesowen branch. I had lost my glasses and I ordered at 9.30 and they were ready by 10 am. Highly recommend and price is very reasonable based on what you want... See more
Company replied
Company details
Information provided by various external sources
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Contact info
36 Douglas Road, Rowley Regis, B62 9HX, Halesowen, England, United Kingdom
- 0121 561 4940
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We would like to thank Phil for his…
We would like to thank Phil for his efficient speedy speedy service.He went out of his way to help my disabled husband.We are delighted with the glasses and highly recommend Direct Specs to anyone.Thank you Phil
Phil and Kerry are an absolute credit…
Phil and Kerry are an absolute credit to the company. They went over and above to fit lenses which help me to undertake VDU work. As an NHS employee they supported me to be able to work more effectively without the eye strain that I had become accustomed to. Fantastic approach to customer service. I am a long term customer and have no hesitation in recommending them.
Superquick
Really happy with the service from the. Halesowen branch. I had lost my glasses and I ordered at 9.30 and they were ready by 10 am. Highly recommend and price is very reasonable based on what you want.

Reply from Direct Specs - Halesowen
A great place to get your glasses
The so-called bargain online retailers are never quite what they seem - you simply cannot get lightweight varifocals cheap and many of them wont do certain prescriptions online so I have to visit a store. Probably a better option you can get to see the frames and feel how they fit and how much they weigh! This Direct Specs store is just outside the main shops in Blackheath, it's never too busy and has parking spaces and a good selection of frames. It worked out cheaper than Specsavers and I'm delighted with my new glasses. Will definitely use them again.

Reply from Direct Specs - Halesowen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







