Direct Specs - Halesowen Reviews 4

TrustScore 4 out of 5

4.0

36 Douglas Road, Rowley Regis, B62 9HX Halesowen, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We would like to thank Phil for his efficient speedy speedy service.He went out of his way to help my disabled husband.We are delighted with the glasses and highly recommend Direct Specs to anyone.Th... See more

Rated 5 out of 5 stars

The so-called bargain online retailers are never quite what they seem - you simply cannot get lightweight varifocals cheap and many of them wont do certain prescriptions online so I have to visit a st... See more

Company replied

Rated 5 out of 5 stars

Phil and Kerry are an absolute credit to the company. They went over and above to fit lenses which help me to undertake VDU work. As an NHS employee they supported me to be able to work more effective... See more

Rated 5 out of 5 stars

Really happy with the service from the. Halesowen branch. I had lost my glasses and I ordered at 9.30 and they were ready by 10 am. Highly recommend and price is very reasonable based on what you want... See more

Company replied


Company details

  1. Health & Medical

Information provided by various external sources

We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!


Contact info

  • 36 Douglas Road, Rowley Regis, B62 9HX, Halesowen, England, United Kingdom

  • 0121 561 4940

4.0

Great

TrustScore 4 out of 5

4 reviews

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Rated 5 out of 5 stars

Phil and Kerry are an absolute credit…

Phil and Kerry are an absolute credit to the company. They went over and above to fit lenses which help me to undertake VDU work. As an NHS employee they supported me to be able to work more effectively without the eye strain that I had become accustomed to. Fantastic approach to customer service. I am a long term customer and have no hesitation in recommending them.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Superquick

Really happy with the service from the. Halesowen branch. I had lost my glasses and I ordered at 9.30 and they were ready by 10 am. Highly recommend and price is very reasonable based on what you want.

April 25, 2024
Unprompted review
Direct Specs - Halesowen logo

Reply from Direct Specs - Halesowen

Hi Tal, thank you for your kind review of our Halesowen branch.

Rated 5 out of 5 stars

A great place to get your glasses

The so-called bargain online retailers are never quite what they seem - you simply cannot get lightweight varifocals cheap and many of them wont do certain prescriptions online so I have to visit a store. Probably a better option you can get to see the frames and feel how they fit and how much they weigh! This Direct Specs store is just outside the main shops in Blackheath, it's never too busy and has parking spaces and a good selection of frames. It worked out cheaper than Specsavers and I'm delighted with my new glasses. Will definitely use them again.

November 15, 2023
Unprompted review
Direct Specs - Halesowen logo

Reply from Direct Specs - Halesowen

Hi Gordon, thanks for this fantastic review! We're pleased to hear you've had a positive experience in store at our Halesowen branch and found the specs best suited to your style and prescription!

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