Discount Beauty Boutique Reviews 

If only there was a 0 star..
Shiiiit Company.
DON'T PURCHASE FROM HERE
EVER!!!!!

I ended up contacting PayPal so they could organise a refund for me as 6 weeks had passed and no sign of my order or even communication to let me know if my order had been fulfilled or even dispatched. I sent 2 emails regarding my order and was told they were experiencing high order volumes. In this period of time I ordered goods from various other online stores, including one based overseas and received them within 2 weeks. Avoid. Something dodgy about this place.

This online cosmetics shop is running a scam and likely making thousands of dollars per day.

I had never heard of Discount Beauty Boutique and had never ordered from them until recently. However, their ad popped up in my social media feed and their offer seemed like a great deal so I made an order. A few days later, I received a message from Australia Post and assumed that it was the package tracking number that I was awaiting, but it turned out to be fake one provided by Discount Beauty Boutique, as I'd waited 12 weeks for my order which was never dispatched!!

This is obviously a scam. If they receive a few orders like this each day averaging $100+ each time, they are making good money from people who won't bother disputing a missing order.

I can send you screen shots of the text messages and payment page so that you can see exactly how they are ripping people off.

This is clearly criminal activity and needs to be stopped!!

BUYER BEWARE. Do not use this company, they are running a scam. My history with them: I bought from them once in 2020 and had no issue. I made another purchase in 2021 and that time they never fulfilled my order, I waited for a month and sent them numerous emails asking when my order would be dispatched, they just ignored me until I eventually got Paypal involved and finally got a refund. But it appears I didn't learn my lesson. I thought maybe COVID was to blame for the mix-up, and decided to give them another shot.

I made my purchase on 11 June 2022. I received a notification from Australia Post two days later that my package was on the way - then ten days later, an email from Australia Post that my package had been delayed, and to wait 5 more days before getting in touch with them. I then had to open a "missing package" case with Australia Post, who instructed me to reach out to the seller and tell them to contact Australia Post. Australia Post's assumption at the time was that the package had been lost. I want to say now that I don't believe that's the case. Based on the fact so many people have had the same issue, I can only conclude that DBB is NOT sending out the packages, and is scamming both its customers and Australia Post.

Why do I think this? Because when Australia Post finally concludes that it has lost the package (warning: you will have to wait a LONG time for them to concede this) they can compensate for up to $100. But - and this is important, and what I think is a big factor in this scam - that compensation goes to the SELLER, not you! When Australia Post told me this, I shared with them my suspicions that this was a scam, and the issues I'd had with DBB in the past. I was assured by AP over the phone that in this case they could give the compensation directly to me. However, that didn't happen. On 8 August 2022 I was advised that Australia Post had given $100 compensation to Discount Beauty Boutique, and that I would now have to be in touch with DBB in order to get my money back.

I sent them email after email, asking for my money, all were ignored. It wasn't until I eventually contacted my bank and disputed the transaction that they finally said they would ship me a replacement order. I didn't feel good about this, but on 22 August 2022 I did eventually receive my order... with one item missing. I once again contacted DBB asking for a refund for this missing item. I once again was ignored. It was only when I contacted my bank AGAIN that I finally received my partial refund on 6 September 2022.

These are scammers who are taking your money, providing fake package deliveries to Australia Post so that we get a tracking number that goes nowhere, and then when we file a missing package case with Australia Post, the compensation money goes to them too. They double up on their money while we, the buyer, are left with nothing unless we file disputes with our bank or Paypal. This is what they do. I have warned Australia Post about them, and directed them to this website so that they can see the hundreds of people who are saying the exact same thing happened to them. Australia Post needs to get it together and provide compensation to the buyers, not the sellers. Until then, AVOID THIS COMPANY LIKE THE PLAGUE.

I purchased from this store on the 6th of August it is now the 2nd of September and i still haven’t received my package!!!! I have checked the tracking and no updates. The customer service is absolutely dreadful and I strongly believe this company is a fake, I rang Australia post to find out about my package and the man on the phone told me I’m not authorised to the case and need to contact the sender who doesn’t respond to emails and also doesn’t want me knowing where my package is, how sketchy is that? Don’t I have a right to be told where my package is? Do yourself a favour and avoid this fraudulent piece of s*@t company.

DO NOT BUY OFF THIS company! They sent my order on 24th May. Due to the huge backlog at Brisbane facility, my order has been stuck there since than. Contacted DBB a few time to get them to log an investigation with Australia post as AUpost advised me to, also got Afterpay involved, only heard back from DBB once at the end of May saying my order was at Brisbane facility. That was all. No more action taken for my request. I will keep pausing my payments and will try my hardest to get my money back via Afterpay. What you do is illegal DBB, your business won’t last with your dishonesty and lack of support to your customers. I hope this company gets shut down very soon!

I’m never ordering from this company ever again, it’s been over 6 weeks now since I ordered and nothing has been delivered to me! I’ve now got PayPal involved to try and get my money back!

I placed an order on 31 /03/22. Item was never sent. No tracking number. I contacted company multiple times, they have ignored my messages. Do not buy from them. They are scam artists.

Don’t order from this company. I’ve placed two orders. The first only arrived after I got PayPal involved. I ordered a second time (bigger fool me) and it never arrived. Again, I had to get PayPal involved. These people will NOT respond to any emails or messages on their social media. In fact, they delete any negative comments. If you notice their website, it’s absolutely full of positive reviews and no negative reviews at all. But look at sites like Trust Pilot. Pretty much all 1 star reviews. Which leads me to believe they are only showing reviews on their website which paint them in a good light. Which is deceitful. Also, the few higher star reviews on here, I believe are employees of the company or people who have been paid off to write good reviews. Stay away from them. I got bit twice by these serpents.

If I could give no stars, I would. PLEASE DO NOT ORDER FROM THESE THIEVES. I am truly sickened by the reviews I’ve read since currently going through the current stress caused by the abysmal service this company serves up.

I placed a $165.00 28/12/2021. I waited until 03/02/2022 to make my first contact to see what was going on. Almost 2 weeks went by with no reply. So I sent another email and left a comment on one of their Facebook posts, shortly after the Facebook comment low and behold an email arrives, stating they never received my first email, and they’d chase it up with their warehouse team and get back to me. They are yet to get back to me. They have also deleted all my comments on their Facebook posts, and have now blocked my ability to comment on their page.

I am absolutely seething with their deplorable customer service, and I feel like I have been swindled.

I just want my order sent to me, and to have this company make the effort to contact and inform what’s going on.

*edit* Today, 15/03/2022, I finally received my delivery. Thanks to getting the Zippay disputes team involved! Without their assistance I truly believe I’d still be without the goods I had paid for and ordered.

I ordered a Mermade curler from this company and never received it. I made several inquiries and no responses were received. I had to go through PayPal and eventually received a refund. Just saying

This company is a total scam!
I placed an order on 30th December and its now 15th Feb. I have been checking the order status on the site and it still says unfulfilled.
I have emailed customers service multiple times (5), messaged on Facebook and instagram and requested a phone number via their automated messages and I have not heard anything back! I am so cranky. Funny how their site is full of 5 star reviews but if you look off their site at independent review sites it's a totally different story. Do not trust this company. I ordered from them years ago and had no issues. Maybe they are just money hungry now and got too big for their boots.

I wish I have read these reviews before buying from them. I have put an order since 25 Sep, they put status that item shipped 2 weeks later while I sent enquiry emails twice, no answer. Now I needed to lodge an enquiry to Aus Post because the parcel is never arrived. Beauty Bay is faster and more responsible.

Worst company ever!
Took almost two months for the parcel to arrive and when it did it was missing an item.
The packing invoice had the item crossed out and "refunded n/a" written next to it.
I contacted afterpay who I paid through as I had not seen a refund and the DBB had weeks to send it through. Afterpay confirmed there had been no refund but they couldn't help till I had exhausted trying to get in touch with the merchant myself.
Of course as usual DBB ignored all emails to their so called customer service email, ignores attempts on social media and deletes bad comments. They also don't publish bad reviews to their website.
After weeks and weeks of back and forth, they finally got back to Afterpay today saying the parcel was delivered. So Afterpay is all case closed!
So I'm once again having to go through yes the parcel was delivered but an item was missing that was never refunded.
I'm in NZ and not Oz but I am going to look into how to make a complaint with someone official because the way this company scams people is crazy!

Ordered makeup on the 19/06. Parcel was declared as missing from Australia Post. Sent about 10 emails asking for them to resend the products or a refund. They flat out ignored all of them. Never apologised!! Even tried to reach them on social media and they deleted my comments!

It has been a nightmare! DO NOT TRUST THIS AWFUL BRAND! I spent $150!!
Luckily Australia Post was kind enough to refund me since they failed to take responsibility! It appears they do this to a lot of people!

Contact Aus Post, PayPal or afterpay to get your refund because this company won't give you one!! Report them to ACC!

On a side note I ordered from Glam Raider UK (I'm in Aus) and they shipped so fast, excellent service, beautiful packaging and they are genuine. You're better off going there!

You've been warned, don't risk the hassle of these horrible people! Discount Beauty 0/10

Sadly my order took 2 months to arrive even though the advisory period was to be 1 month and even with taking into account worldwide issues due to a pandemic, I had received other orders from overseas much faster.

Further to this when trying to communicate there was no response ever returned, even when leaving 10 days between emails so as not to harass supplier. It’s a bit scary when it clearly states don’t keep emailing or we will drop you to the back of the queue for answering queries.. a big red flag 🚩 and then no response is ever made.

On a plus note product was great when it eventually arrived even with a free gift but has put me off for future orders especially after reading other reviews. Such a shame as I would have ordered again but would need better communication and faster turnaround.

Last two transactions were terrible
1 order not shipped for 2 months, when order finally arrived 2 key items were missing had to lodge a PayPal dispute
2 order received with missing item picking slip said refunded but not done had to lodge PayPal dispute but this time because other 3 items arrived denied.
Feels alone like theft. Don't buy from them. PayPal sucks. Order and pay for 4 items receive 3 and get no support or refund for item missing from order
Don't waste your money

My order has been lost in the mail for over a month and they have not responded to emails or contact on their contact page. They do not have a phone number available to contact. I'm at a loss, very disappointing.

Horrible customer service. No responses to multiple emails, sent me a wrong item once and no response to that email either.

I’m currently waiting on my items to Singapore, I’ve sent $80. After reading these other reviews I’d be surprised if I ever received them at all..

Shameful service, or lack thereof. I ordered an eyeshadow palette. It got lost in the mail due to a missing signature on the sender's behalf. Wrote to the website and they never responded. A scam.