Dixons Estate Agents Reviews 

191
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers had an average experience overall. Many customers consistently commend the staff for being exceptionally helpful, friendly, and professional, often going above and beyond to assist with queries and ensure a smooth process. People frequently highlight individual team members for their excellent communication, knowledge, and dedication, making the experience of buying, selling, or renting feel personal and well-supported. Reviewers often express satisfaction with the overall service, noting that the company made complex transactions easier and stress-free. However, some people mentioned dissatisfaction with communication, citing unresponsiveness from staff and a lack of follow-up. Others also noted delays in appointments and a need to constantly chase for updates, indicating an inconsistent service experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their politeness, helpfulness, and... See more

Service

Customers had ambiguous experiences with service, with some reviewers expressing extreme disappointment,... See more

Customer service

People report ambiguous experiences with customer service, with many praising individual agents for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah Blair was very helpfull always available if needed help with queries would go above and beyond to give a great sevice The whole team always friendly and made you feel a valued customer Over... See more

Rated 5 out of 5 stars

What a amazing team, they made my sale very easy and stress free. Staff very polite, friendly and helpful. Becky was brilliant. So glad i used Dixon Yardley to sell my property and would always recomm... See more

Rated 5 out of 5 stars

I've recently completed, I was a first time buyer, I'd had a previous bad experience where a dodgy seller pulled out at the last minute and cost me money, I was kind of struggling with the whole proce... See more

Rated 5 out of 5 stars

I have nothing but praise for the team at Redditch branch they always successfully let my properties and sort problems out. I find them all extremely easy to deal with, especially Holly her profession... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Rental Agency

Information provided by various external sources

Dixons estate agents. With over 80 years sales & lettings experience, Dixons is the brand to trust in Birmingham & the Midlands. Speak to an expert today!


Contact info

3.6

Average

TrustScore 3.5 out of 5

191 reviews

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3.6

All reviews

(191)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Recently put an offer in for my first house and was super daunted by all the legal and morgage requirements that needed to be in place to make the purchase complete.

Thankfully the team at Dixons Acocks Green helped me. Adam, Lee and Courtney were always a phone call away. I would recommend anyone buying there first home to buy the hand in hand house purchase service provided by Adam it does come at a fee but well worth it as all solicitors are in house and he will save you allot on your monthly morgage repayments.

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

Holding deposit Scammer

Scam company. Takes 6 months' holding deposit from immigrants and then let the property to other customer. They do not reply after getting your money.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

⭐️Castle Bromwich⭐️

⭐️Castle Bromwich⭐️
Della, Ellie and Luan at Castle Bromwich branch have all been amazing, they have all helped us so much at different stages of our journey buying and the sale of our home, without there help it would of been a real struggle but they went above and beyond to make it less stressful and as easy as possible.
They are a great team and I have already recommended them to a friend to assist with his move.
So thankyou all so much for helping us by our dream cottage 🏡
⭐️⭐️⭐️⭐️⭐️

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Have nothing but praise for the…

Have nothing but praise for the Kingsheath branch of Dixons & the girls there. Amelia & Emily have been absolutely amazing. Returned everyone of my calls,gave their immediate attention to all of my queries concerning the house sale & chased up replies from solicitors. Couldn't thank these girls enough (not forgetting Shanneen too). 1st class customer service from all 3 ladies. Thank u guys. I'd certainly recommend u to anyone buying or selling. Keep up the good work.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Halesowen Branch Excellence

Have been discussing our now property with Matt and Libby since February. They worked really hard to liase between myself and the seller and always kept both parties up to date.
The knowledge Matt has is excellent and reassuring which made for an easier ride. They answered phones and emails in a timely manner and always made sure we where doing the right thing- definitely had our best interests at heart.
Couldn't thank them enough for the honesty, hard work and overall kindness.
The buying a home package was a lovely gesture too.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic honest Agent, Professional Agency

My first experience with Dixon's Redditch was impressive, the people were so friendly and honest about a property I was interested in.
On the day of visiting the property the agent AMANDA was a true professional, honest and understanding person. Really wanted to hear about my wants and needs and took on board all my comments and quickly returned with all the answers. I felt in control of the viewing and pressured to look at the property quickly or make an offer.
This experience has made me want to tell others what an amazing agent AMANDA is and how supportive and caring Dixon Redditch is. I would highly recommend anyone who wants to buy, sell or rent to use Dixon's Redditch

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Nothing but positive to say about Dixons

We had a bad experience with our previous estate agents but then decided to go for Dixons (quinton). I cannot express how much they have supported us from the beginning to the end. Big thank you to Lori,Luke,Courtney and Jan. They made the experience a lot more smoother. I would highly recommend you to go through them.Thank you guys we will miss you all xxx

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Dixons in Wolverhampton were amazing

Dixons in Wolverhampton were amazing. Thomas Wilkes, Ellie May and the rest of the team are fantastic.

My apartment sold within a week of viewings. Ellie May always kept me updated. They were very professional and I couldn't have asked for better service.

Thank you Thomas Wilkes and Ellie May.
Marsha Hemmings

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Caitlin Barry was brilliant!

Caitlin Barry was brilliant!

Caitlin helped the smooth transition of filling out the paperwork to signing for the property on the dotted line. She was very polite, professional and honest.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Dixons - Erdington

Dixons - Erdington Branch - my brother and I sold our late parents property through Dixons Erdington. Charlotte Rose is a magician! Charlotte was superb from the outset with open and honest discussions about the property and excellent advice to sell the property via the Modern Auction Method. Charlotte had developers/buyers on her books who didn’t waste time. They visited the house and confirmed the same afternoon that they wanted to buy the house. A stress-free sale with no fuss and no mess. Also, Charlotte was very supportive, caring and assisted with arranging ID checks and documentation for my brother. Charlotte, again, turned into a magician by having a stunning flat on her books which was perfect for my brother and she negotiated a great price. The whole team at the Erdington Branch were approachable as well as completely professional - I would totally 100% recommend the team in Erdington. Thanks so much.

May 22, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID - CAN NEVER GET HOLD OF THEM

1. they over value the properties. not informing ppl that the current interest rates are sky high so better to be realistic ! selling properties in yardley at 500k - solihull prices in my opinion

2, you can never get through. once they have your property on sale people cant get through to book a viewing, they then cant get through to put in an offer, voice messages left, and no body responds .
unprofessional - STAY CLEAR

May 16, 2024
Unprompted review
Rated 1 out of 5 stars

I am totally disappointed with dixons…

I am totally disappointed with dixons service i spose to move in property on 1st of april and they start the contract on 17 of april when i moved in the property there was leaking water from walls and they fix that in a week time and i have to call them everyday to please solve this problem there is no water in the property
After that when i check the boiler there is no hot water
I report that last monday 29th of april still waiting nothing happen
I have 3 kids my kids got flu cough and my youngest one is 10 months old he is not feeling well
I call them everyday and tell them please i have kids and their reply is waiting for the answer of landlord
I am totally disappointed with this service
I will never take any property from dixons and will never recommend to any one
Totally disappointed with dixons and landlord behavior
Before i moved to the property i asked the agent is there any other problems in the property and she said everything is working fine
No customer service no response immediately waste of time

April 17, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service from Yardley Dixons…

Terrible service from Yardley Dixons rent team.
They refused my GasSafe certificate for no reason. Gas Safe themselves said it was a totally a valid legal certificate but Dixons refused it.
Off to Burchell Edwards for better service.

May 8, 2024
Unprompted review
Rated 2 out of 5 stars

Dixons Kidderminster

We instructed Dixons in November last year, and have just taken our house off the market with them. Although the team are lovely and approachable, they failed to get us many viewings or offers, and always wanted us to reduce our price as a marketing tool. There was very little contact with them, unless they were booking a viewing in, no updates or marketing reports, unless requested, despite all the initial promises. Feeling very dissapointed and dissalusioned after this experience.

April 10, 2024
Unprompted review

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