Initially bought a visonic powemaster 10 when I got stuck setting up the panel advice was freely give resolving my problems I have added to my system always buying from sapphire I had a key fob... See more
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Purchased a " PowerMaster 33" completely wireless alarm system. I decided to go for a DIY installation. The unit arrived as described "Next day" and was well rapped to protect the components. Fitting... See more
Hi. Realy good communication with them. Quick response. Fast delivery within one day. Low prices compare to another companies Good quality products and low price of shipping. Easly to pay through Pay... See more
I placed an order for delivery to Sweden, unaware of profucts being incompatible with my existing equipment bought in Sweden. Saphire contacted me and informed me of the fact that the products differe... See more
Company details
Information provided by various external sources
Burglar Alarms, CCTV and associated security devices On-line store for Burglar Alarm and Security Equipment. We supply professional-quality security products from the major manufacturers including Visonic and Texecom. Our content-rich website is packed with information relating to the design and installation of security systems aimed at the do-it-yourself installer.
Contact info
24 Sycamore Avenie, WA11 0JP, St Helens, United Kingdom
- 01744604751
- sapphirealarms@yahoo.co.uk
- www.diy-alarms.co.uk
4.7
Excellent
597 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and easy
Easy to find what you need.
Good service and fast delivery even to us abroud
April 17, 2019
Unprompted review
Excellent company
Excellent company, emailed a question and had a reply within 15 minutes. Told me how to identify the part I needed and had it collected that morning. Great service
April 16, 2019
Unprompted review
I didn't end up purchasing an item from…
I didn't end up purchasing an item from Sapphire because their website wouldn't work no matter how hard I tried, and they didn't answer my email either.
April 10, 2019
Unprompted review
Reply from Sapphire Alarms Limited
Dear Website Visitor
We are sorry that you experienced problems whilst visiting our website, however the issue seems to be limited to yourself only as both our website checkout and secure payment gateway are functioning normally. A problem with your particular system or device may also explain why we have not received any emails from you either.
Regards
Sapphire
Fast and reliable service
April 4, 2019
Unprompted review
excellent service and prompt delivery
April 3, 2019
Unprompted review
Batteries for my burglar alarm arrived…
Batteries for my burglar alarm arrived the very next day. Excellent service, thank you.
March 28, 2019
Unprompted review
I needed a replacement battery
I needed a replacement battery and this was the first time I have used them. Had no issues and there price was decent.
March 28, 2019
Unprompted review
Briljant and fast service
March 23, 2019
Unprompted review
Excellent service
Excellent service, prompt delivery and brilliant customer service.
March 9, 2019
Unprompted review
Great company to do business with
Great company to do business with. Quick to dispatch orders and very knowledgeable staff who sorted out a minor problem with ease.
Would not deal with any other alarm company for DIY alarms.
Had a Visonic system that I installed 13 years ago but it needed updating, so I was biased to use the Visonic brand again. Very reliable and easy system to work on.
Great service, guys.
February 26, 2019
Unprompted review
Very good and fast service
February 17, 2019
Unprompted review
Didn't respond to my pre-sales question…
Didn't respond to my pre-sales question so I never ordered but they mailed me to ask if I was happy with my purchase!
February 15, 2019
Unprompted review
Reply from Sapphire Alarms Limited
Dear Website Visitor.
We are sorry that you appear to have had a problem contacting us. Having searched our email account, we are unable to locate any emails from yourself. We are always happy to assist in any way we can, so please send any email enquiries to sapphirealarms@yahoo.co.uk. The response you received was from Trustpilot as you had created an account on our website although did not actually made a purchase.
Regards
Sapphire
Great product with excellent customer service
Came highly recommended and didn't disappoint. Very helpful prior to purchase, answering all my questions - friendly, efficient and knowledgeable. The Powermax Complete system arrived within a couple of days as promised. Each individually bagged item was clearly labeled.Easy to install with comprehensive instructions. System works perfectly. Unfortunately, one of the key fobs had a button stuck in which had drained the battery. Contacted Sapphire by phone and a replacement battery was in the post the next morning. Couldn't fault the company, its products or it customer service. Incidentally, the pet-friendly PIR sensors are very effective and so far no false alarms despite the best efforts of our two lively cats.
February 14, 2019
Unprompted review
Batteries
Prompt service the items were exactly what I needed. Thanks
February 14, 2019
Unprompted review
great service
February 9, 2019
Unprompted review
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