Sapphire Alarms Limited Reviews 

597
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Initially bought a visonic powemaster 10 when I got stuck setting up the panel advice was freely give resolving my problems I have added to my system always buying from sapphire I had a key fob... See more

Rated 5 out of 5 stars

Purchased a " PowerMaster 33" completely wireless alarm system. I decided to go for a DIY installation. The unit arrived as described "Next day" and was well rapped to protect the components. Fitting... See more

Rated 5 out of 5 stars

Hi. Realy good communication with them. Quick response. Fast delivery within one day. Low prices compare to another companies Good quality products and low price of shipping. Easly to pay through Pay... See more

Rated 5 out of 5 stars

I placed an order for delivery to Sweden, unaware of profucts being incompatible with my existing equipment bought in Sweden. Saphire contacted me and informed me of the fact that the products differe... See more

Company details

  1. Security Equipment Store

Information provided by various external sources

Burglar Alarms, CCTV and associated security devices On-line store for Burglar Alarm and Security Equipment. We supply professional-quality security products from the major manufacturers including Visonic and Texecom. Our content-rich website is packed with information relating to the design and installation of security systems aimed at the do-it-yourself installer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

597 reviews

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4.7

All reviews

(597)

0 reviews in the last 12 months

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Rated 3 out of 5 stars

Their web site says orders received…

Their web site says orders received before 13.00 hrs are shipped same day so I placed and order on Thurs around 18.00 hrs so they would have the order before 13.00 hrs on Friday. So was expecting delivery on Tuesday as it was a Bank Holiday. Nothing arrived so I phoned only to be told goods are sent 48 hrs after order received.

Other than that the goods were as shown on web site and my alarm system is up and running again.

September 3, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. There was an error with my order and after a call and an apology the missing item arrived the next day without any fuss or argument.

August 27, 2018
Unprompted review
Rated 5 out of 5 stars

Great communication, prices and fast shipping

great communication before sales transaction which continues after sales. Good price and fast shipping. Some instructions received could be better, however company was extremely helpful to assist with any addistional help. Highly recommended!

August 16, 2018
Unprompted review
Rated 3 out of 5 stars

3.5 battery was not as advertised

3.5 battery was not as advertised, i.e. branded make advertised, unbranded cheap battery dispached.

August 16, 2018
Unprompted review
Sapphire Alarms Limited logo

Reply from Sapphire Alarms Limited

Dear Customer. Thank you for your review. Unfortunately, your assessment of the battery is incorrect. Please look closely at the battery, you will see that it is a genuine EVE battery that has been re wrapped after the leads have been soldered on. These are not cheap alternative batteries.

Rated 5 out of 5 stars

Powermaster 33 Wireless System 'DIY Installation"

Purchased a " PowerMaster 33" completely wireless alarm system. I decided to go for a DIY installation. The unit arrived as described "Next day" and was well rapped to protect the components. Fitting the control panel was quite simple - I also went for a mains supply as the control panel had a PSU fitted as standard. The keypad - and motion sensors where also a simple fitment. I opted for an extra motion sensor and two extra door / window sensor at the point of purchase. I cannot recommend "Sapphire Alarms" enough, had a couple of simple questions answered the following morning before 9am which sorted a small problem. 10 / 10 service

August 12, 2018
Unprompted review
Rated 5 out of 5 stars

Recommended.

Fast, efficient and very helpful. Instant replies to emails requesting assistance in setting up. Very pleased with service.

August 6, 2018
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, helped me get what I actually needed. Excellent service and goods arrived on time as scheduled, Many thanks.

July 30, 2018
Unprompted review
Rated 5 out of 5 stars

Just purchased a Texecom Premier Elite…

Just purchased a Texecom Premier Elite 24 alarm system. I am very pleased with the purchase, the guys at Sapphire Alarms were very helpful and ensured all the parts were compatible and I had everything I needed.
I installed it myself as a reasonably competent diy'er over a couple of days.
These are sophisticated alarm systems with a lot of options to configure, so make sure your happy to set it up if your doing your own installation.
I included the Connect SmartCom which enables me to monitor and control the alarm via my phone and configure via my home WIFI .- Very nice.
I would recommend using the Wintex pc app for any configuration, way easier than using the keypad. Also make sure you download the latest manual, they seem to add new feature quite frequently and the printed manual may be out of date with the online one.
I am very please with the system and would have no hesitation recommending.

July 29, 2018
Unprompted review

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