Initially bought a visonic powemaster 10 when I got stuck setting up the panel advice was freely give resolving my problems I have added to my system always buying from sapphire I had a key fob... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased a " PowerMaster 33" completely wireless alarm system. I decided to go for a DIY installation. The unit arrived as described "Next day" and was well rapped to protect the components. Fitting... See more
Hi. Realy good communication with them. Quick response. Fast delivery within one day. Low prices compare to another companies Good quality products and low price of shipping. Easly to pay through Pay... See more
I placed an order for delivery to Sweden, unaware of profucts being incompatible with my existing equipment bought in Sweden. Saphire contacted me and informed me of the fact that the products differe... See more
Company details
Information provided by various external sources
Burglar Alarms, CCTV and associated security devices On-line store for Burglar Alarm and Security Equipment. We supply professional-quality security products from the major manufacturers including Visonic and Texecom. Our content-rich website is packed with information relating to the design and installation of security systems aimed at the do-it-yourself installer.
Contact info
24 Sycamore Avenie, WA11 0JP, St Helens, United Kingdom
- 01744604751
- sapphirealarms@yahoo.co.uk
- www.diy-alarms.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their web site says orders received…
Their web site says orders received before 13.00 hrs are shipped same day so I placed and order on Thurs around 18.00 hrs so they would have the order before 13.00 hrs on Friday. So was expecting delivery on Tuesday as it was a Bank Holiday. Nothing arrived so I phoned only to be told goods are sent 48 hrs after order received.
Other than that the goods were as shown on web site and my alarm system is up and running again.
Compact Door Contact
Speedy delivery.great discrete product does the job very well.
i have not bought anything yet but got…
i have not bought anything yet but got a very fast response to my inquiry based on that i will be buying
Great service
Great service. There was an error with my order and after a call and an apology the missing item arrived the next day without any fuss or argument.
Very pleased with your service.
Excellent service
Great One Stop Shop
Delivered promptly and stocked every thing I needed. One stop stop, great
Great communication, prices and fast shipping
great communication before sales transaction which continues after sales. Good price and fast shipping. Some instructions received could be better, however company was extremely helpful to assist with any addistional help. Highly recommended!
3.5 battery was not as advertised
3.5 battery was not as advertised, i.e. branded make advertised, unbranded cheap battery dispached.

Reply from Sapphire Alarms Limited
Wow! Brilliant service.
Wow! What a speedy delivery, I ordered on Monday evening and they arrived Thursday Thank you.
Powermaster 33 Wireless System 'DIY Installation"
Purchased a " PowerMaster 33" completely wireless alarm system. I decided to go for a DIY installation. The unit arrived as described "Next day" and was well rapped to protect the components. Fitting the control panel was quite simple - I also went for a mains supply as the control panel had a PSU fitted as standard. The keypad - and motion sensors where also a simple fitment. I opted for an extra motion sensor and two extra door / window sensor at the point of purchase. I cannot recommend "Sapphire Alarms" enough, had a couple of simple questions answered the following morning before 9am which sorted a small problem. 10 / 10 service
Great advice and very friendly.
Recommended.
Fast, efficient and very helpful. Instant replies to emails requesting assistance in setting up. Very pleased with service.
Did what they said on the tin
Called Sapphire to get an answer to a…
Called Sapphire to get an answer to a query I had they answered quickly and informatively, I ordered a new part on line, it arrived in less than 24 hours from the initial phone call. Can it get any better than that?
Extremely helpful
Extremely helpful, helped me get what I actually needed. Excellent service and goods arrived on time as scheduled, Many thanks.
Just purchased a Texecom Premier Elite…
Just purchased a Texecom Premier Elite 24 alarm system. I am very pleased with the purchase, the guys at Sapphire Alarms were very helpful and ensured all the parts were compatible and I had everything I needed.
I installed it myself as a reasonably competent diy'er over a couple of days.
These are sophisticated alarm systems with a lot of options to configure, so make sure your happy to set it up if your doing your own installation.
I included the Connect SmartCom which enables me to monitor and control the alarm via my phone and configure via my home WIFI .- Very nice.
I would recommend using the Wintex pc app for any configuration, way easier than using the keypad. Also make sure you download the latest manual, they seem to add new feature quite frequently and the printed manual may be out of date with the online one.
I am very please with the system and would have no hesitation recommending.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







