Initially bought a visonic powemaster 10 when I got stuck setting up the panel advice was freely give resolving my problems I have added to my system always buying from sapphire I had a key fob... See more
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Purchased a " PowerMaster 33" completely wireless alarm system. I decided to go for a DIY installation. The unit arrived as described "Next day" and was well rapped to protect the components. Fitting... See more
Hi. Realy good communication with them. Quick response. Fast delivery within one day. Low prices compare to another companies Good quality products and low price of shipping. Easly to pay through Pay... See more
I placed an order for delivery to Sweden, unaware of profucts being incompatible with my existing equipment bought in Sweden. Saphire contacted me and informed me of the fact that the products differe... See more
Company details
Information provided by various external sources
Burglar Alarms, CCTV and associated security devices On-line store for Burglar Alarm and Security Equipment. We supply professional-quality security products from the major manufacturers including Visonic and Texecom. Our content-rich website is packed with information relating to the design and installation of security systems aimed at the do-it-yourself installer.
Contact info
24 Sycamore Avenie, WA11 0JP, St Helens, United Kingdom
- 01744604751
- sapphirealarms@yahoo.co.uk
- www.diy-alarms.co.uk
4.7
Excellent
597 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service easy ordering system…
Excellent service easy ordering system and fast delivery
May 25, 2018
Unprompted review
Its a week now since ordering parts
Its a week now since ordering parts and no sign of items being dispatched.
May 21, 2018
Unprompted review
Reply from Sapphire Alarms Limited
We are currently investigating this order. Awiating details from customer.
Poor customer service
May 21, 2018
Unprompted review
Reply from Sapphire Alarms Limited
Dear Customer.
Your order was deliivered within our 2-3 working day period after your payment was made. We are sorry that you are not happy with the service we have provided Other reviews show that 'poor customer service' is not the norm.
Regards.
Excellent service
Excellent service. Even when I rang for advice at their busiest time, nothing was too much trouble.
May 19, 2018
Unprompted review
not good enough
not good enough. this is not a user menu but a installation guide.
May 18, 2018
Unprompted review
Reply from Sapphire Alarms Limited
Dear Customer.
You placed an order of the following item:
ADE Logic 4 Installation Manual - Download
This is an installation manual.
Very decent to speak to
Very decent to speak to. Very knowledgeable about the products that they have but unfortunately they cant solve my problem. It is back to the drawing board for me.
May 16, 2018
Unprompted review
Great Service
Delivered promptly and in full. Responded to my questions on installation over the phone - Great service, thank you.
May 16, 2018
Unprompted review
Competivy priced item
Competivy priced item, fast delivery
And simplemtoninstall unit took 10 seconds
May 15, 2018
Unprompted review
Quick delivery and very helpful.
Quick delivery and very helpful.
The website is full of useful information too.
I would recommend very highly.
May 14, 2018
Unprompted review
Prompt delivery of a small item on this…
Prompt delivery of a small item on this occasion. The website is not the easiest to navigate your way around, but the information and advice is all there, and well worth the time to help you to order the correct product for the job
May 13, 2018
Unprompted review
Lost a point because did not despatch…
Lost a point because did not despatch as expected and no customer contact to advise that should be a basic skill
Otherwise fine and great products.
May 13, 2018
Unprompted review
Very helpful with my phone query
Very helpful with my phone query, prompt dispatch of my order, no problems with the goods, Recommended.
May 9, 2018
Unprompted review
Speedy delivery.
May 9, 2018
Unprompted review
Great advice
Great advice, good service, highly recommended - they know their stuff!
May 8, 2018
Unprompted review
Preferred Supplier
Very easy to deal with. Quick delivery. Very good explanations about product suitability with pros and cons clearly explained.
May 5, 2018
Unprompted review
excellent web site with all the…
excellent web site with all the information and guidance you could need. products very competetivley priced and very fast delivery. thankyou so much.happy to recommend you
May 2, 2018
Unprompted review
Batteries
Hi. Realy good communication with them. Quick response. Fast delivery within one day. Low prices compare to another companies Good quality products and low price of shipping. Easly to pay through PayPal. Highly recommended.
Thanks Jarek
May 1, 2018
Unprompted review
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