They posted inventory levels, gladly took my email address for a discount coupon that never materialized and then took my money only to later send a "your order has been cancelled" email with no other... See more
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Lied about dispatch times, phoned customer services and spoke to someone who was rude. Told me that Royal Mail had tried to deliver my item (they definitely hadnt) but that they hadnt left a card wh... See more
A long saga; item was damaged upon receipt. They agreed to replace, but this dragged on and eventually I cancelled and they said no problem we’ll refund you straight away. I believed them and stupid... See more
I ordered a tin of Hammerite paint and received a bottle of wood bleacher. I sent several emails which were ignored, luckily I ordered through Paypal and was able to raise a case against them or I'm s... See more
Company details
Information provided by various external sources
DIYTools.co.uk was established in 2000 and since has grown to be one of the UK largest online DIY Stores. With over 70000 products available to order online from Door Knockers to Greenhouse and from Power Tools to Woodworking Machinery DIYTools.co.uk really do stock it!
Contact info
United Kingdom
- www.diytools.co.uk
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Hasn’t replied to negative reviews
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Best price. Delivered on time. Packaging poor.
Pros
Easy web site to use. Accepts Paypal. Best price for Draper tool. Delivered on time.
Cons
Package fell apart when delivered. Large sqaure bag used for heavy long tool (400mm long 19mm spanner).
Product as described and the cheapest on the net
The delivery isnt the speediest but it came within the estimate given on the website - about 5-7 day. Worth saving a few quid if you can wait a couple more days!
Fast efficient service
I have used this company before,so naturally was happy to use again when i needed a new electric fire.The website is easy to use, and checkout seamfree. I like it that you can use the paypal system if you want.You have to pay for delivery, but my fire was delivered the next day, and robustly packaged.
found my grate which was great !!!!!!!!
finally managed to source a grate for my fireplace with DIY TOOLS:
THERE WAS SOME DELAY IN GETTING IT BUT WAS KEPT INFORMED OF THE PROGRESS & BECAUSE OF THE LENGTHY WAIT THEY WAIVED THE P&P charge which was very decent. Iwill have no hesitation in using them again.
poor service and communication
It took over two weeks and several phone calls from myself to find out what was happening with my order. Was eventually told two different days for delivery and still my order didnt arrive.
The Coal Bucket arrived ready for the cold weather
The Coal Bucket arrived safe and sound ready for the cold weather we are now having
found it at last
I searched for hours to find an internal letterbox tidy in chrome in the exact size i needed to fit any existing space. At last I found it here....
Christmas has already started
Ordered an angle finding rule, received a depth gauge. Telephoned to explain and was told will send out item immediately with a return label (good I thought) nLOOL.
The next morning I took deloivery of a wonderful pedal bin!!! Another phone call and arranged collection of both the bin and gauge. The day after, I finally got what I wanted!! This apart, both people I spoke to were most polite and kind. Maybe their warehouse has started Xmas early, he! he!
Very quick delivery, very helpful people.
I saw the product on their website, needed confirmation it would actually work with my hoover. They were very helpful and directed me to someone who might know the answer. I was convinced enough to go ahead and make the order. Delivery was quick and the product worked perfectly. I would use them again.
goods arrived the day before predicted delivery date
good value high tech goods delivered well packed and very promptly.
Superb service throughout
Excelent service, well done and keep up te good work
Good value, and good range
Found a product I was looking for and proving hard to find on some more common sites I had used.
Goods were well priced, paypal was not taken until dispatch after the promised 5 days, and dispatched by FedEx, who delivered in a day, unlike the rubbish delivery company used by Amazon...
All in all quite happy and I would use again.
End of a long search
I had looked every where for a replacement for my ancient BAXI ashbox and found the answer here. My BAXI grate is 50 years old but the new ashbox was just what was required and fitted the grate opening perfectly,
Great prices-slow delivery.
Impressed with the prices-very competative but lack of communication meant I was not informed about delay in sending out goods. They came eventually a week late. Girl was very nice and apologetic but my customer was not as nice!
Would consider using again.
Well packaged - Quick delivery,
This item (A venting unit) was delivered quickly and was well packaged. It was also reasonably priced.
However the item itself was not terribly effective, but at the price paid it will suffice.
I would use this company again.
QUALITY PRODUCTS - GOOD PRICE - DELIVERED WHEN PROMISED
First time we have used the company. Met all expectations. Will use again.
Polite and helpfull staff.
Order not complet
I have not recived my full order brass fittings from grate missing
Fast service great product
I bought a hose pipe and it is exactly as expected round and long
not good
ordered a router bit 10 days ago but still has not turned up, sent an email asking for someone to contact me but no reply. finally got hold of someone and was told another will be sent tommorow lets hope its not another ten days
Price for post and packaging high for my small item
Products good but post high price I paid for a very small item
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