Dmvans Reviews 

253
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, friendly, and professional, making the buying process easy and pleasant. Many people highlight the exceptional service and customer support, noting efficiency, clear communication, and a smooth overall experience. Reviewers also appreciate the competitive and fair pricing, often finding good deals on their purchases. However, some customers reported dissatisfaction with the product, specifically vans having undisclosed damages or mechanical issues shortly after purchase. These reviewers also mentioned issues with descriptions not matching the actual vehicle condition and perceived unhelpful or rude interactions when problems were raised.

What people talk about most

Staff

People report positive experiences with staff, often highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency and... See more

Product

Customers had ambiguous experiences with the product, with some expressing satisfaction with their new vans,... See more

Price

Clients share positive opinions on price, with many reviewers finding prices to be fair and competitive, even... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the efficient, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to sell a Transit van for a friend who had a life changing accident,called in to DMVANS Nr Great Missenden spoke to Shan and he arranged 2 employees to come and view it.It was test driven photos t... See more

Rated 5 out of 5 stars

I dealt with Chris while looking for an electric van. He was really friendly and personable and a pleasure to deal with. Ended up finding the perfect van at the right price point and the whole buying... See more

Rated 5 out of 5 stars

The Van was a really good deal to be honest. But there was a small issue that came up in the days after purchase. The customer service to remedy it was really good and the issue has been sorted to a h... See more

Rated 5 out of 5 stars

The guys here were amazing!! Honestly they went above and beyond to help us. Would highly recommend. Very competitive prices we travelled over 70 miles just to buy from them!!! Van is just what we be... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

253 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(253)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Christiano

Christiano listened to the exact type of vehicle I needed and found all the options in my price range, and gave me the pros and cons on all vans he found for me.
Brilliant service from the first phone call, through to the selling of the van. I will definitely go back to DM vans for any future vehicles I need.

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve bought a Mercedes sprinter from…

I’ve bought a Mercedes sprinter from them on finance. Great service, very polite and helpful. I got my van much quicker than expected as it takes a bit time to get finance done . Really good vans they’re selling and fair prices

December 1, 2023
Unprompted review
Rated 4 out of 5 stars

Chris was very accommodating

Chris was very accommodating. Appreciated the fact they held onto the van as I was travelling over 2.5hrs to take a look and they had someone turn up in the meantime. Nice to see some integrity.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Tipper van

Purchased tipper van today, can’t fault these guys. Great to deal with, quick, easy and efficient sale. Will be back again

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Purchased a transit!

Purchased a transit from these guys, had a small issue with a pulley a few days later and they sorted it out straight away without hesitation. Great experience.

October 5, 2023
Unprompted review
Rated 1 out of 5 stars

Trying to sell broken vana

Went to see the van from this company and tried few of the van, one was showing engine on the dashboard and the other one was with gearbox problem. End of the conversation he said you tried and you need to buy one of them because you waste our time and argue with us. Do not recommend this company as specially Indian fellow which he trying to sell broken vans to us.

September 16, 2023
Unprompted review
Rated 1 out of 5 stars

Absolute scum bags. Avoid!

Absolute scum bags. After taking a deposit for a van online and initial dealings with Chris, I agreed to collect the vehicle after leaving a £500 deposit providing the vehicle was as described. Living over 4hrs away I needed to ensure the van was in great condition. When I arrived I soon found the van was not in great or drivable condition. The engine did not run well from cold and found the MAF sensor was faulty after plugging in my own OBD2 reader. I asked for my deposit back as it was not ready, I had a long drive. Bits of trim were also hanging off and 2 bulbs were out, plus a cable tie was catching the fan inside the engine bay. I asked for my deposit back, and Chris refused, saying he couldn’t as he’d paid to get the van ready (it clearly was not ready). I was not confident the van would get me home but agreed the sale anyway against my better judgement. On the way home I heard a large bang around 20 minutes into the journey and the engine light came on with a loss of power. I was stranded on the M40 with a broken truck at 6pm on a Saturday evening. A turbo pipe had come off the RAC told me after 3 hours waiting for recovery. I finally got home at 2am. I Also found out that it wasn’t just me being unfamiliar with the van that the odd crunchy gear change I had on the way home was not my poor clutch work but infact the gearbox is so worn out it requires a rebuild after visiting a local gearbox specialist who went over the van on the Monday morning. All in all a truly devastating experience. Avoid at all costs. Positive reviews are clearly just friends of the staff or fake accounts, I do not know how anyone would have a positive experience using these scum bags.

August 19, 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy from here

Brought a van on Friday and on the Sunday morning it overheated got it towed to a garage head gasket gone and head cracked backed the van to be told I can’t have my money back avoid at all costs

August 4, 2023
Unprompted review

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