DNA Insurance Reviews 252

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, often highlighting their ability to explain complex details clearly and patiently. Many people found the service to be excellent, noting its efficiency and the ease of the overall process. Reviewers frequently mention that the company offers competitive pricing and provides great value for money, often saving them significant amounts on their policies. However, some customers were not happy with the service, describing it as "rubbish" and mentioning difficulties with customer service, including long wait times and unhelpful agents. A few people also felt that the company's prices were high and raised concerns about administrative processes.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Price

Clients share positive opinions on price, with many reviewers highlighting competitive quotes and significant... See more

Value for money

Users describe positive interactions with value for money. Many customers highlight significant savings, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been stressed out looking for insurance , an lucky enough I got in touch with Matt at DNA, an he really made it a lot more easier , run through everything promptly an clearly and give me the best ad... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Nice and simple process to purchase a motor trade insurance quote. Wes was excellent throughout — he took the time to explain everything clearly and made sure I had all the information I... See more

Company replied

Rated 5 out of 5 stars

Just had a great experience with DNA. After recently setting up a business in the motor trade I knew it was not going to be easy. Matt C went above and beyond to ensure I had the best possible deal... See more

Company replied

Rated 5 out of 5 stars

Toni from the customer services team helped me out with a small IT problem with issuing my insurance details she was very professional when resolving this the phone communication was also good she... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency

Written by the company

DNA Insurance Services Ltd has grown organically to its current hugely successful position in the Insurance Market through sheer hard work and determination. The last ten years have seen the company grow year on year to a point where we now have over 10...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

252 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience

This review is for Matthew Carpenter. We went back and forth quite a few times given the circumstances of who would accept the 5 year NCB, however Matthew was patient throughout not pushy and eventually got a policy that suits. Nothing was too much, he was very professional. Highly recommend using them.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Five-star service from start to finish

Five-star service from start to finish. Wes was especially helpful throughout, explaining everything clearly and making the whole process quick and straightforward. Communication was excellent and nothing felt like too much trouble. Great service and would definitely recommend.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and product

Dealing with DNA insurnace for my business motor trade insurance for years , thanks for all the business support and services ,
Matthew Carpenter is great insurance advisor , professional , fast and very helpful.

All the best

Ray

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great Insurances

Called up looking for a trade insurance policy. Got put through to Nathaniel, who was very professional and helpful and walked me through the whole process. I'm really happy with the policy and the price, couldn't have asked for better customer service.

Thanks!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

I recently worked with dna insurance …

I recently worked with dna insurance to arrange my insurance, and I couldn’t be happier with the service. From the very first conversation, they were attentive, patient, and genuinely interested in understanding my needs. They explained all the options clearly, without any jargon, and made sure I felt confident in my choices.

What really stood out was their responsiveness — every question I had was answered quickly and thoroughly. They also went the extra mile to find a policy that offered excellent coverage at a competitive price, saving me both time and money.

It’s rare to find someone who combines professionalism with such a personal touch, but Nathaniel Barrett managed both effortlessly. I’d highly recommend them to anyone looking for reliable, trustworthy insurance advice.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

100% would recommend

Staff are perfectly straight forwards, Wes couldn’t have been more helpful, find brilliant prices and deals that match work type, excellent all in all really impressed would definitely recommend

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 service

Iv dealt with Tom many years, he is always polite, Listens to my requirement's and works with me to achieve my requirements. DOESNT speak over me or give a load of flannel down the phone Like some of advisors have in the past, hence I always ask for Tom every year on renewal date. DNA, need to look after him as he is valuable to your business. Well done Tom, you have taken the pain away again on renewal date. Thank you buddy.

December 16, 2025
Unprompted review
DNA Insurance logo

Reply from DNA Insurance

Thanks for the amazing review Mr Halim!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Nice and simple process to purchase a motor trade insurance quote. Wes was excellent throughout — he took the time to explain everything clearly and made sure I had all the information I needed, with no pressure at all.

This company beat all the others by far and saved me over £2,000, which was a huge bonus. Highly recommended and Wes for their knowledge, honesty, and great service.

December 12, 2025
Unprompted review
DNA Insurance logo

Reply from DNA Insurance

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

As good as its gets

Very easy to deal with, Matthew was patient and helpful

December 3, 2025
Unprompted review
DNA Insurance logo

Reply from DNA Insurance

Hi Lee, thank you for taking the time to leave us a great review.

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