⭐️⭐️⭐️⭐️⭐️ Nice and simple process to purchase a motor trade insurance quote. Wes was excellent throughout — he took the time to explain everything clearly and made sure I had all the information I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
DNA Insurance Services Ltd has grown organically to its current hugely successful position in the Insurance Market through sheer hard work and determination. The last ten years have seen the company grow year on year to a point where we now have over 10...
3 The Drive, Jubilee House, Great Warley, CM133FR, Brentwood, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent throughout all the way gave me a great price then called back with an even better price can’t complain saved me lots of money and can’t thank WES enough excellent service through
Matt thank you for all Suport and be on it. Right person to talk to. Very professional.
Dealing with DNA insurnace for my business motor trade insurance for years , thanks for all the business support and services ,
Matthew Carpenter is great insurance advisor , professional , fast and very helpful.
All the best
Ray
Spoke to Wes he was nothing but helpful and went out of his way to help me out nothing was to much trouble was an absolute pleasure dealing with him, thanks again mate.
Called up looking for a trade insurance policy. Got put through to Nathaniel, who was very professional and helpful and walked me through the whole process. I'm really happy with the policy and the price, couldn't have asked for better customer service.
Thanks!
I recently worked with dna insurance to arrange my insurance, and I couldn’t be happier with the service. From the very first conversation, they were attentive, patient, and genuinely interested in understanding my needs. They explained all the options clearly, without any jargon, and made sure I felt confident in my choices.
What really stood out was their responsiveness — every question I had was answered quickly and thoroughly. They also went the extra mile to find a policy that offered excellent coverage at a competitive price, saving me both time and money.
It’s rare to find someone who combines professionalism with such a personal touch, but Nathaniel Barrett managed both effortlessly. I’d highly recommend them to anyone looking for reliable, trustworthy insurance advice.
Staff are perfectly straight forwards, Wes couldn’t have been more helpful, find brilliant prices and deals that match work type, excellent all in all really impressed would definitely recommend
Iv dealt with Tom many years, he is always polite, Listens to my requirement's and works with me to achieve my requirements. DOESNT speak over me or give a load of flannel down the phone Like some of advisors have in the past, hence I always ask for Tom every year on renewal date. DNA, need to look after him as he is valuable to your business. Well done Tom, you have taken the pain away again on renewal date. Thank you buddy.

Reply from DNA Insurance
⭐️⭐️⭐️⭐️⭐️
Nice and simple process to purchase a motor trade insurance quote. Wes was excellent throughout — he took the time to explain everything clearly and made sure I had all the information I needed, with no pressure at all.
This company beat all the others by far and saved me over £2,000, which was a huge bonus. Highly recommended and Wes for their knowledge, honesty, and great service.

Reply from DNA Insurance
Very easy to deal with, Matthew was patient and helpful

Reply from DNA Insurance
I found the guys very helpful very informative. It was a pleasure to do business with you. Very happy customer thank you.

Reply from DNA Insurance
Very helpful, problem arose and they worked round it, without me having to chase

Reply from DNA Insurance
I used DNA Insurance to sort out a new motor trade policy and was looked after by Nathaniel. My situation wasn’t straightforward (recent claims, new business, imports, working from home) but he took the time to ask the right questions, explain the cover clearly and come back with a realistic option. Communication was quick, everything was sent over promptly, and he made sure I understood the limits and conditions of the policy before I agreed. Overall, very happy with the service and would recommend DNA Insurance, especially if your motor trade setup isn’t simple.

Reply from DNA Insurance
I have been a customer of DNA Insurance for several years now, and I’m consistently impressed by their professionalism, responsiveness, and genuine dedication to making insurance simple and stress-free. The service from start to finish — especially when dealing with “Thomas” — was outstanding. Thomas was always patient, thoroughly answered all my questions, and helped tailor a policy that suited my needs perfectly. On top of that, I found their pricing competitive, and they secured me a deal that felt good value without compromising on coverage. Overall, DNA Insurance has proven itself to be a trustworthy broker honest, efficient, and customer focused and I did recommend them to anyone looking for reliable motor trade or business insurance.

Reply from DNA Insurance
Wes was very helpful from start to finish. Answered any questions I had and made sure I was happy before committing to anything. Would definitely recommend these guys. Policy all sorted just under 24 hours. Thanks again.

Reply from DNA Insurance
Thanks Tom for the effort in getting my policy sorted

Reply from DNA Insurance
Great service from the initial phone call to getting my insurance cover. I delt with Wes who was polite and professional, he listened to my requirements and understood the individual needs of my business. The quotation was fantastic and over half the cost of my renewal from my current insurers whilst keeping the same level of cover.
I would definitely recommend DNA Insurance to my fellow business owners.
Great service
Great price
Great company to deal with
Great experience overall

Reply from DNA Insurance
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.