Dobbies Garden Centres - Andover Reviews 265

TrustScore 4 out of 5

3.8

Salisbury Road, SP11 7DN Andover, Hampshire, GB


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Rated 1 out of 5 stars

I bought Bramblecrest rattan garden furniture from Dobbies, for over £1600, which subsequently started breaking down after very light usage. Following customer service enquiries with Dobbies and Bra... See more

Rated 3 out of 5 stars

I was a guest of friends who had made an Afternoon Tea Reservation. On arrival, no table was allocated or laid up for this 50th Wedding Anniversary celebration. No serviettes were supplied and I had t... See more

Rated 5 out of 5 stars

I was looking for assistance in purchasing an artificial tree when Mel ( 21367 ) came to assist me. She was professional, polite and a very lovely person. Nothing was too much trouble. Dobbies should... See more

Rated 3 out of 5 stars

Good morning. I would have given full stars but unfortunately on our visit to Dobbies in Andover last Sunday we were not allowed into the restaurant. We go quite often on Sunday morning for a brea... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Salisbury Road, SP11 7DN, Andover, Hampshire, United Kingdom

3.8

Great

TrustScore 4 out of 5

265 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Disappointed

Good morning.
I would have given full stars but unfortunately on our visit to Dobbies in Andover last Sunday we were not allowed into the restaurant. We go quite often on Sunday morning for a breakfast at 10am and always enjoy the food and atmosphere. But we stood at the door waiting to be let in only to be told that the restaurant is closed until 11am right up till Xmas. Apparently there is a sign on the exit door saying this, why not on the entrance door also?. 11am is past our breakfast time. I’m afraid we shall be going to Hilliers Garden Centre over the coming weeks.
Kind regards
June Smith

November 26, 2023
Dobbies Garden Centres - Andover logo

Reply from Dobbies Garden Centres - Andover

Hi June,

Thanks for your review.

I'm sorry that you were unable to enjoy breakfast at our Andover restaurant as you usually do.

Your feedback and comments regarding the signage will be shared with the management team.

Team Dobbies

Rated 1 out of 5 stars

Dreadful coffee, overpriced menu

Our first and last visit to our local store's restaurant, finally decided to try it after a recent loyalty card upgrade. Without question the worst flat whites (watery tasteless slop) we've been served anywhere in the UK, complete with spillage in the saucers but costing the same as a Costa/Nero. The sweet treat selection was almost as weak as the drink and didn't look fresh. No amount of freebies-per-month or money-off vouchers will tempt us to use it again. Shocking effort Dobbies; we'll be continuing to travel the extra couple of miles so to enjoy the far superior restaurant at Hilliers.

November 28, 2023
Unprompted review
Dobbies Garden Centres - Andover logo

Reply from Dobbies Garden Centres - Andover

Hi,

Thanks for taking the time to review Dobbies.

I'm sorry to read that your coffee was not of the standard we aim to produce and that the sweet treat offering was not appealing.

The team is committed to improvements which I hope you see should you visit us again.

Thanks again
Team Dobbies

Rated 5 out of 5 stars

I was looking for assistance.

I was looking for assistance in purchasing an artificial tree when Mel ( 21367 ) came to assist me. She was professional, polite and a very lovely person. Nothing was too much trouble. Dobbies should be very grateful that they have her working there for them. She made the whole shopping trip a delightful experience and will encourage me to visit the shop more often.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Good stock

Good stock, got everything I needed and the pet department was awesome… plus still got a load of lovely herbs

November 4, 2023
Rated 5 out of 5 stars

You are doing ok.

You are doing ok.
Awaiting email ref £9.00 for 2 extra drinks per month. Are these added on to other annual drinks?

October 6, 2023
Rated 2 out of 5 stars

Water Leak not fixed for Months

A large area of the store has been cordoned off for months because of a water leak. This has left the area covered in slime and reeking, but you have no choice but to walk past it to get to the tills. Such a shame as the store is well stocked and the staff are lovely (but despairing of Dobbies ever sending out someone to repair the water leak).

August 23, 2023
Dobbies Garden Centres - Andover logo

Reply from Dobbies Garden Centres - Andover

Hi,
Thank you for taking the time to leave your feedback.
I am sorry to read of your frustration with the water leak which has not yet been fixed in the Andover store.
I have passed your feedback onto the management team to bring your feelings to their attention.
Best wishes, Karen

Rated 4 out of 5 stars

Love a trip to the Garden Centre

Love a trip to the Garden Centre. Had a good plant and furniture sale going on. Went into the pet shop to buy something but no one was serving - only thing that let it down. Staff are very friendly

August 12, 2023
Rated 1 out of 5 stars

Went for a coffee in dobbies at around…

Went for a coffee in dobbies at around 4.35 and they abruptly told us they close at 5 and were closed;they had already had put chemicals into the machines to clean down.
There Website does not state they close until 6.
They lost 6 regular dobbies customers- very disappointing

July 29, 2023
Unprompted review
Dobbies Garden Centres - Andover logo

Reply from Dobbies Garden Centres - Andover

Hi Ethel, thanks for leaving your review.
I am sorry to hear about the problem that you have encountered on your recent visit to the Andover restaurant.
I have sent you a request for some more information, so I can pass this to the relevant management team and ask them to contact you back regarding this situation.
Best wishes, Karen

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