I bought Bramblecrest rattan garden furniture from Dobbies, for over £1600, which subsequently started breaking down after very light usage. Following customer service enquiries with Dobbies and Bra... See more
Location
Switch locationSalisbury Road, SP11 7DN Andover, Hampshire, GB
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See what reviewers are saying
I was a guest of friends who had made an Afternoon Tea Reservation. On arrival, no table was allocated or laid up for this 50th Wedding Anniversary celebration. No serviettes were supplied and I had t... See more
I was looking for assistance in purchasing an artificial tree when Mel ( 21367 ) came to assist me. She was professional, polite and a very lovely person. Nothing was too much trouble. Dobbies should... See more
Good morning. I would have given full stars but unfortunately on our visit to Dobbies in Andover last Sunday we were not allowed into the restaurant. We go quite often on Sunday morning for a brea... See more
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Company details
Written by the company
Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.
Contact info
Salisbury Road, SP11 7DN, Andover, Hampshire, United Kingdom
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The helpfulness of the staff
Disappointed
Good morning.
I would have given full stars but unfortunately on our visit to Dobbies in Andover last Sunday we were not allowed into the restaurant. We go quite often on Sunday morning for a breakfast at 10am and always enjoy the food and atmosphere. But we stood at the door waiting to be let in only to be told that the restaurant is closed until 11am right up till Xmas. Apparently there is a sign on the exit door saying this, why not on the entrance door also?. 11am is past our breakfast time. I’m afraid we shall be going to Hilliers Garden Centre over the coming weeks.
Kind regards
June Smith

Reply from Dobbies Garden Centres - Andover
Dreadful coffee, overpriced menu
Our first and last visit to our local store's restaurant, finally decided to try it after a recent loyalty card upgrade. Without question the worst flat whites (watery tasteless slop) we've been served anywhere in the UK, complete with spillage in the saucers but costing the same as a Costa/Nero. The sweet treat selection was almost as weak as the drink and didn't look fresh. No amount of freebies-per-month or money-off vouchers will tempt us to use it again. Shocking effort Dobbies; we'll be continuing to travel the extra couple of miles so to enjoy the far superior restaurant at Hilliers.

Reply from Dobbies Garden Centres - Andover
I was looking for assistance.
I was looking for assistance in purchasing an artificial tree when Mel ( 21367 ) came to assist me. She was professional, polite and a very lovely person. Nothing was too much trouble. Dobbies should be very grateful that they have her working there for them. She made the whole shopping trip a delightful experience and will encourage me to visit the shop more often.
Good stock
Good stock, got everything I needed and the pet department was awesome… plus still got a load of lovely herbs
Friendly staff and good range of plants
Good range of well tended plants
Good shopping experience. The plants all look well cared for. There is a wide selection of gift items and accessories for the home and garden. The staff are helpful and friendly
Friendly staff
Very helpful staff.
You are doing ok.
You are doing ok.
Awaiting email ref £9.00 for 2 extra drinks per month. Are these added on to other annual drinks?
I love Dobbies as being such friendly…
I love Dobbies as being such friendly people who work there.
always pleasant and helpful staff
always pleasant and helpful staff. always find what i want
free coffee being a member
free coffee being a member and 50% off of all the seeds that I bought
Staff friendly and knowledgeable
Staff friendly and knowledgeable. Excellent selection of plants and garden equipment. A bit pricey!
Water Leak not fixed for Months
A large area of the store has been cordoned off for months because of a water leak. This has left the area covered in slime and reeking, but you have no choice but to walk past it to get to the tills. Such a shame as the store is well stocked and the staff are lovely (but despairing of Dobbies ever sending out someone to repair the water leak).

Reply from Dobbies Garden Centres - Andover
The staff have a good knowledge of all…
The staff have a good knowledge of all the products they sell
Love a trip to the Garden Centre
Love a trip to the Garden Centre. Had a good plant and furniture sale going on. Went into the pet shop to buy something but no one was serving - only thing that let it down. Staff are very friendly
Went for a coffee in dobbies at around…
Went for a coffee in dobbies at around 4.35 and they abruptly told us they close at 5 and were closed;they had already had put chemicals into the machines to clean down.
There Website does not state they close until 6.
They lost 6 regular dobbies customers- very disappointing

Reply from Dobbies Garden Centres - Andover
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