Dobbies Garden Centres - Beaconsfield Reviews 120

TrustScore 3 out of 5

3.0

London Road, HP9 1SH Beaconsfield, Buckinghamshire, GB


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Rated 3 out of 5 stars

We popped into dobbies Beaconsfield today because we were in the area, it was freezing not just outside but inside, we looked around very quickly and picked up a few items, when we went to pay the s... See more

Rated 2 out of 5 stars

Very disappointing.....coffee was lukewarm. Ordered jacket potato which was very small and overcooked and really hard to eat. Side salad consisted of salad leaves and a teapsoon of coleslaw? All in al... See more

Rated 2 out of 5 stars

Really disappointed with Beaconsfield Dobbies - had booked SantaPaws visit with my dog. Whilst the Upon arrival the store was freezing cold as no heating so very uncomfortable. The staff were very fri... See more

Rated 5 out of 5 stars

Very efficient and I gained a lot help from the staff who could not do enough to guide me. I had a lot of queries as I am doing up my garden for 2024 and I managed to make a number of purchases and... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • London Road, HP9 1SH, Beaconsfield, Buckinghamshire, United Kingdom

3.0

Average

TrustScore 3 out of 5

120 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Staff very friendly

Staff very friendly, products were available and at a reasonable price.

August 22, 2022
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Reply from Dobbies Garden Centres - Beaconsfield

Hi, thank you for your lovely review. We look forward to seeing you in store again soon. Thanks – Lucy

Rated 2 out of 5 stars

Cafe very disappointing...

Disappointed to see the cafe is so limited now. Such potential, good seating available and a new outdoor area but the coffee is now in a take away cup and there are only a few wrapped cakes and bars. Such a missed opportunity, when other garden centres have expanded their cafe facilities offering light snacks and meals, the Beaconsfield Dobbies offers tea and coffee in paper cups and very little else. I don't understand the logic behind this business model!

July 30, 2022
Unprompted review
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Reply from Dobbies Garden Centres - Beaconsfield

Thanks for taking your time out to leave a review. I have passed your comment about limited selection at the restaurant in Beaconsfield to the manager and to look into resolving this issue. Thanks Ahmed

Rated 1 out of 5 stars

It was a visit purely to grab a coffee…

It was a visit purely to grab a coffee (although we did subsequently make a small purchase).
Initially there was no-one at the cafe counter. When someone arrived they weren’t the friendliest. Two cappuccinos ordered. Chocolate sprinkled on both without asking. Not a major issue but I prefer mine without. Small takeaway cup despite us drinking on site.
This was a free drink against my membership. If I’d had to pay for it (£3 each) I’d have been disgusted at the lack of value for money

July 28, 2022
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Reply from Dobbies Garden Centres - Beaconsfield

Thanks for your review. I am sorry to hear about the customer service you where given at the restaurant in Beaconsfield. I have passed your comment to the store manager to make them aware of this and so this can be resolved so this does not happen again. Thanks Ahmed

Rated 5 out of 5 stars

The garden centre has been changed it now appears more spacious and light. Its clean and tidy with lots to look at,

The garden centre has been changed lots of different products, It is clean and tidy and very light. The cashier was polite and helpful, The car park has changed with lots of disabled parking nearest to the entrance, There is a big carpark on the opposite side of the road which is easy to access, [ if you have a laden trolley someone will help you across the road as there are 2 small kerbs to negotiate , ]

July 25, 2022
Rated 2 out of 5 stars

I wanted to buy square suet and…

I wanted to buy square suet and mealworm tablet bird food for my container. I bought what was left on the shelf. It was not full of mealworms and I did not want to buy the ball type of bird food as I would have had to buy a new container. There was no other option. I shall go to the Pet Stores next time.

June 28, 2022
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Reply from Dobbies Garden Centres - Beaconsfield

Hi, Thank you for taking the time to contact us. I am sorry to hear that you were unable to purchase the bird food that you were looking for. I have forwarded your feedback to the store management team for them to look into for you. Best wishes, Karen

Rated 5 out of 5 stars

Good service

Good service. Helpful staff, including at till. Good prices with Platinum Jubilee discount.

June 9, 2022
Rated 5 out of 5 stars

Positive experience

Usually I am disappointed with Dobbies but actually had a good experience yesterday. Had a very helpful member of staff find the price of a product and with my Dobbies plus card saved a further 20% so excellent value.
Also had an enjoyable cup of coffee and slice of cake in the coffee shop.

June 6, 2022
Rated 4 out of 5 stars

Helpful staff

Helpful staff - giving assistance to get 50L compost bags into car. There was no stock of bug sprays for diseased plants - only preventive treatments available.

June 6, 2022
Rated 1 out of 5 stars

Poor attitude from Store Manager

Tried to get a propane gas refill to have a BBQ. DOB bids is my local supplier.
The container had the big red bottles, but I was told it was no longer supplied/stocked.

The manager got quite rude. There was nothing he could do, even though he had stocks of Patio gas, which is Propane. I left with a flea in my ear.

Fortunately Bourne End Marina stepped in and helped.

May 22, 2022
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Reply from Dobbies Garden Centres - Beaconsfield

Hi, I am sorry to hear this and for any inconvenience caused during your visit, I will pass this feedback over to our management team to review, we do hope we will see you in-store again soon. Thanks-Liz

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