Dobbies Garden Centres - Brighton Reviews 262

TrustScore 3.5 out of 5

3.4

Warren Road, BN2 9XX Brighton, East Sussex, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

The cafe front of house is always understaffed. One person taking orders, serving cakes, making coffees and taking the money. This results in HUGE queues. This is not a one off We have often wal... See more

Rated 3 out of 5 stars

Good quality products and a wide range. However, my reward points should have been taken off the total at the till but the assistant told me l needed a physical voucher, not just my loyalty card. l th... See more

Company replied

Rated 1 out of 5 stars

Went for lunch today,ordered bacon brie and cranberry toastie and soup,3/4 hour went by so l went to the counter,the food was bought out,the soup looked like mashed swede,(lumpy) and was warm,the toas... See more

Company replied

Rated 5 out of 5 stars

It was clean the cafe was excellent although busy the store was well stocked but we bought very little as we only went there for breakfast but we did buy some children’s books as presents


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Warren Road, BN2 9XX, Brighton, East Sussex, United Kingdom

3.4

Average

TrustScore 3.5 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great selection of plants and gift. Lovely cafe with a good menu choice and tasty food. Lovely friendly staff.

November 10, 2021
Rated 5 out of 5 stars

Brilliant choices

Brilliant choices, exactly what i was looking to buy. Going to see family on the Continent tomorrow and wanted typically British products. I found Christmas crackers- entirely recyclable! -.and jams, pickle, shortbread etc.

November 9, 2021
Rated 5 out of 5 stars

Love Dobbies

I love going to Dobbies there is so much to choose from and the staff are all so friendly and I love the cafe again great selection of food and lovely staff

October 27, 2021
Rated 5 out of 5 stars

Race Hill

Plenty of parking. Friendly staff in all departments. Interesting displays.
Great variety of plants. Well run restaurant.

September 29, 2021
Rated 2 out of 5 stars

Sainsburys taken over

Very little like a garden centre, more like an expensive supermarket since Sainsburys has been added. Very limited garden products and what was available was over priced.

September 10, 2021
Rated 4 out of 5 stars

I really like the overall shopping…

I really like the overall shopping experience at Dobbies .
The variety of plants is very good .
The helpfulness of the staff is excellent
I’m particularly impressed by the commitment to recycling plant pots and using sustainable pots too …
The only slight constructive comment is that the prices are a little bit high : and so I tend to try and buy many plants either when on sale or at other stores

September 8, 2021
Rated 1 out of 5 stars

Lunchtime bad experience at Dobbies Brighton

Eating at lunchtime Dobbies Brighton on 27 August with a friend. The queue was medium and to be expected at lunchtime; however, it look an extremely long time to reach checkout due to inexperienced staff and slow procedures e.g. order taken down in long hand and passed manually to kitchen by staff member who was also responsible for totalling bill and receiving payment.

What was available was not clearly indicated on the whiteboards above the counter causing each customer to ask what was available and what was permissible under certain combinations/pricing deals.

Our food order included 2 cheese scones which were dried out and unappetising.

August 27, 2021
Rated 1 out of 5 stars

Purchased dobbies own branded compost…

Purchased dobbies own branded compost peat free and multipurpose, smells discus ting and nothing grew apart from tons of small mushrooms everywhere we had used it. Tomato plants got a black fungus on leaves and trunks doesn't seem like a coincidence to me Complete waste of time, money and hard work. Last year used a branded compost no problems and had so many tomatoes couldn't fit them in fridge freezer. Not impressed. They told me they had a problem when I complained about the compost and offered just to replace it. Bit late by then. Hope it hasn't damaged soil long term.

July 29, 2021
Rated 5 out of 5 stars

I bought bargain plants

I bought bargain plants with good reductions.
At the checkout, one label was unreadable but the assistant patiently took the time and effort to ensure the reduced price was correctly entered.

July 24, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look