Dobbies Garden Centres - Brighton Reviews 262

TrustScore 3.5 out of 5

3.4

Warren Road, BN2 9XX Brighton, East Sussex, GB


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Rated 3 out of 5 stars

The cafe front of house is always understaffed. One person taking orders, serving cakes, making coffees and taking the money. This results in HUGE queues. This is not a one off We have often wal... See more

Rated 3 out of 5 stars

Good quality products and a wide range. However, my reward points should have been taken off the total at the till but the assistant told me l needed a physical voucher, not just my loyalty card. l th... See more

Company replied

Rated 1 out of 5 stars

Went for lunch today,ordered bacon brie and cranberry toastie and soup,3/4 hour went by so l went to the counter,the food was bought out,the soup looked like mashed swede,(lumpy) and was warm,the toas... See more

Company replied

Rated 5 out of 5 stars

It was clean the cafe was excellent although busy the store was well stocked but we bought very little as we only went there for breakfast but we did buy some children’s books as presents


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Warren Road, BN2 9XX, Brighton, East Sussex, United Kingdom

3.4

Average

TrustScore 3.5 out of 5

262 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Restaurant

Lovely lunch, and lovely staff

April 11, 2022
Dobbies Garden Centres - Brighton logo

Reply from Dobbies Garden Centres - Brighton


Hi

Thank you for the excellent review and for 5 stars!

We hope to see you again soon.

Best wishes
John

Rated 1 out of 5 stars

Over cooked

Waited 40mins for food
Fish was over cooked & had dark hairs in it
Mushy peas were white
Chips were OK
When I complained was told oh sorry about that
No scampi no sausages available

April 9, 2022
Unprompted review
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Reply from Dobbies Garden Centres - Brighton


Hi

Thanks for your review.

Sorry you didn't fully enjoy your visit. Can you send your details to customer.service@dobbies.com so we can help?

Best wishes
John

Rated 4 out of 5 stars

The staff in the restaurant were

The staff in the restaurant were, as always, helpful and friendly. The meal, however, was not up to the usual standard. The batter on the fish was hard and brittle, the peas discoloured and the chips overdone. The fish itself was very tasty. I hasten to add that it was my own fault for ordering lunch so late in the day - it clearly had to be reheated. This was a one off, the food is usually first class. With regard to my other purchases, the staff member in charge of the bagged products kindly offered to carry the bag of topsoil to my car, an offer I gratefully accepted. Overall, a very enjoyable shopping experience.

March 29, 2022
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Reply from Dobbies Garden Centres - Brighton

Hi

Thanks for your rating.

Please email our customer service team if you wish to raise anything. I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes
Liz

Rated 5 out of 5 stars

Friendly and Helpful Cashier

We found the cashier extremely friendly and helpful. He's an asset to the company.

March 24, 2022
Dobbies Garden Centres - Brighton logo

Reply from Dobbies Garden Centres - Brighton

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Rated 4 out of 5 stars

Tomato plants

We popped in first thing in the morning to have a look around and to see what vegetable plants you had and was disappointed that we’d timed it wrong for tomato plants, not wanting to carry compost we decided to call back in on our way home. Low and behold, the tomato plants had been put so we were able to get everything but courgette plants.

March 24, 2022
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Reply from Dobbies Garden Centres - Brighton

Hi

Thanks for the 4 stars! We hope to see you back in-store again soon.

Best wishes
Liz

Rated 5 out of 5 stars

Lucky buy

Although early in the season I went for a browse and bought some tete a tete daffodils at reduced price for next year.

March 15, 2022
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Reply from Dobbies Garden Centres - Brighton

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Rated 4 out of 5 stars

Took over from Wyevale

Took over from Wyevale, which I enjoyed, but managed to maintain and improve the shopping experience.

March 5, 2022
Dobbies Garden Centres - Brighton logo

Reply from Dobbies Garden Centres - Brighton

Hi

Thanks for the 4 stars! We hope to see you back in-stores again soon

Best wishes
Liz

Rated 4 out of 5 stars

Helpful staff

Helpful staff, easy parking and nearby dog walks. Plus a free coffee, although should be 4 a month!

January 19, 2022
Rated 5 out of 5 stars

I visited over the weekend in passing…

I visited over the weekend in passing to just have a browse and came away with some bits and pieces as well as staying for a quick cup of tea and cake in the cafe. I’ll be back properly soon as my gardens will be needing some attention fairly soon!

January 17, 2022
Unprompted review
Rated 3 out of 5 stars

Membership card

Well I’m not very impressed with the garden centre at the moment.
I paid for my membership in December 2021, but Nobody explained that my husband and I were entitled from that moment onwards to 2 free cups of tea or coffee a month?
So we lost out for December!
Secondly the young man at the till, explained that the membership card probably won’t arrive, so don’t worry just carry around with me in my purse my membership number!!
For £12.00 a year, I want to make sure I receive our free coffee every month, plus my membership card!!!

January 14, 2022
Rated 1 out of 5 stars

Cafe very good

Very good range of cakes and sandwiches. Very nice

January 14, 2022
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Reply from Dobbies Garden Centres - Brighton

Thanks for leaving your feedback

Rated 1 out of 5 stars

we visited the cafe Dobbies

we visited the cafe Dobbies, Brighton,, really dreadful experience,ordered Tuna Melt toasted, nearly all mayonnaise no cheese? the other dish egg & cress sandwich , no cress?? asked why not ? answer no cress available!!! why say there is, very expensive & cold compared to many other garden centres, so we will not be returning. Peter b

December 30, 2021
Unprompted review
Dobbies Garden Centres - Brighton logo

Reply from Dobbies Garden Centres - Brighton

Thank you for taking the time to leave your review, I'm really sorry to hear about your experience in store. I have passed your comments over to the restaurant management team and asked them to review your feedback.

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