The cafe front of house is always understaffed. One person taking orders, serving cakes, making coffees and taking the money. This results in HUGE queues. This is not a one off We have often wal... See more
Location
Switch locationWarren Road, BN2 9XX Brighton, East Sussex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good quality products and a wide range. However, my reward points should have been taken off the total at the till but the assistant told me l needed a physical voucher, not just my loyalty card. l th... See more
Company replied
Went for lunch today,ordered bacon brie and cranberry toastie and soup,3/4 hour went by so l went to the counter,the food was bought out,the soup looked like mashed swede,(lumpy) and was warm,the toas... See more
Company replied
It was clean the cafe was excellent although busy the store was well stocked but we bought very little as we only went there for breakfast but we did buy some children’s books as presents
Company details
Written by the company
Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.
Contact info
Warren Road, BN2 9XX, Brighton, East Sussex, United Kingdom
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoke to a member of staff who was…
Spoke to a member of staff who was really helpful and found what I was looking for. Thank you Dobbies
Would have been a 5 star review
Would have been a 5 star review, but queuing at the tills were long in store as well as the cafe. Staff are very knowledgeable and helpful and the ranges of plants were good. Nice selection of interior products to. I like the membership services they have but the wait for your drinks is way to long
Flowers looked fresh and in good…
Flowers looked fresh and in good health.Staff excellent as always!
I love Dobbie's staff are really…
I love Dobbie's staff are really helpful and knowledgeable
Super selection of plants and wonderful…
Super selection of plants and wonderful pets corner
Great choice and good prices
Great choice and good prices! At last found the edging we needed! Extremely helpful and friendly staff throughout the store.
Good location
Good experience found exactly what I wanted had a very nice meal in the restaurant good choice in nearly everything
Always friendly efficient and…
Always friendly efficient and knowledgeable staff across all departments
Well done
Very pleased with the variety and price of the plants available. Also for the customer service which is outstanding.
The staff are lovely and it dog…
The staff are lovely and it dog friendly so always good to visit. It's pretty pricey but the products are generally good
Seed compost
Most things I buy from Dobbies are good but......
I bought some seed compost last year which which looks like bits of bark mixed with hay. My strike rate for seeds was predictably poor, however, weeds seeds were already in the mixture which I have had to remove. I have now used it as a mulch. Avoid the compost!

Reply from Dobbies Garden Centres - Brighton
Friendly and well stocked
There is a huge choice of plants and staff are always friendly and knowledgeable. The cafe is always clean with tables available.
Quality good but prices very high
The content of the store is very good, and quality. But it is SO expensive. I've been in there and been told by other customers to go to another garden centre which is much cheaper! E.g. a bird fat ball log costs £4.50 just for one, and there are so few discounts! I spend huge amounts of money each visit and it can't continue.
Also you have stopped the Blue Light Card for NHS staff. This is awful and the store is across from a hospital. Colleagues such as myself as nurses, are choosing not to shop there now because of this.

Reply from Dobbies Garden Centres - Brighton
Another successful visit
As always, the establishment was well stocked, well laid out and staffed by helpful, knowledgeable people.
Shopping and eating
Come here often either for shopping or in the restaurant always pleasant and polite staff and happy to help with my needs
Great choice of plants
Great choice of plants, constantly being updated, and kept in good condition. The cafe's not bad either! My friend and I often pop in for a coffee and leave with a trolley full of bedding plants!
Great garden centre
Staff very helpful and pleasant, good offers on plants, especially the sake plants
Lovely plants
See above
I was looking for a pot plant spray and invigorator, your assistant helped me efficiently.
Again when I paid the assistant was very efficient.
All the people I dealt with were the youngest I have ever seen in the shop and they were great, helpful but also smiling, what joy I hope it continues.
My only reservation was the shortage of staff in the store.

Reply from Dobbies Garden Centres - Brighton
Mixed review
Garden centre great choices & healthy plants. Restaurant disappointing options for cakes and a large queue.When shopping found a broken terracotta garden pot ( no others the same or I would have bought) - asked for a discount & the lady said 'that will just be binned' but offered 10% off (50pence)- which I obviously declined- ( would have been happy to pay 1/2 price)-What a waste!!! Would prefer to send to landfill than sell!! Disappointing attitude - certainly didn't impress me as a customer.

Reply from Dobbies Garden Centres - Brighton
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







