Dobbies Garden Centres - Brighton Reviews 262

TrustScore 3.5 out of 5

3.4

Warren Road, BN2 9XX Brighton, East Sussex, GB


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Rated 3 out of 5 stars

The cafe front of house is always understaffed. One person taking orders, serving cakes, making coffees and taking the money. This results in HUGE queues. This is not a one off We have often wal... See more

Rated 3 out of 5 stars

Good quality products and a wide range. However, my reward points should have been taken off the total at the till but the assistant told me l needed a physical voucher, not just my loyalty card. l th... See more

Company replied

Rated 1 out of 5 stars

Went for lunch today,ordered bacon brie and cranberry toastie and soup,3/4 hour went by so l went to the counter,the food was bought out,the soup looked like mashed swede,(lumpy) and was warm,the toas... See more

Company replied

Rated 5 out of 5 stars

It was clean the cafe was excellent although busy the store was well stocked but we bought very little as we only went there for breakfast but we did buy some children’s books as presents


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Warren Road, BN2 9XX, Brighton, East Sussex, United Kingdom

3.4

Average

TrustScore 3.5 out of 5

262 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Would have been a 5 star review

Would have been a 5 star review, but queuing at the tills were long in store as well as the cafe. Staff are very knowledgeable and helpful and the ranges of plants were good. Nice selection of interior products to. I like the membership services they have but the wait for your drinks is way to long

May 17, 2022
Rated 5 out of 5 stars

Well done

Very pleased with the variety and price of the plants available. Also for the customer service which is outstanding.

May 8, 2022
Rated 2 out of 5 stars

Seed compost

Most things I buy from Dobbies are good but......
I bought some seed compost last year which which looks like bits of bark mixed with hay. My strike rate for seeds was predictably poor, however, weeds seeds were already in the mixture which I have had to remove. I have now used it as a mulch. Avoid the compost!

April 28, 2022
Unprompted review
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Reply from Dobbies Garden Centres - Brighton

Hi Tim, I'm really sorry to hear that your compost wasn't up to our normal standard. I've sent you an email to get some more information. I hope to hear from you soon. Thanks, Lorraine

Rated 2 out of 5 stars

Quality good but prices very high

The content of the store is very good, and quality. But it is SO expensive. I've been in there and been told by other customers to go to another garden centre which is much cheaper! E.g. a bird fat ball log costs £4.50 just for one, and there are so few discounts! I spend huge amounts of money each visit and it can't continue.

Also you have stopped the Blue Light Card for NHS staff. This is awful and the store is across from a hospital. Colleagues such as myself as nurses, are choosing not to shop there now because of this.

April 22, 2022
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Reply from Dobbies Garden Centres - Brighton

Hi

Thanks for your rating.

I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes
John

Rated 5 out of 5 stars

Shopping and eating

Come here often either for shopping or in the restaurant always pleasant and polite staff and happy to help with my needs

April 20, 2022
Rated 5 out of 5 stars

Great choice of plants

Great choice of plants, constantly being updated, and kept in good condition. The cafe's not bad either! My friend and I often pop in for a coffee and leave with a trolley full of bedding plants!

April 20, 2022
Rated 4 out of 5 stars

See above

I was looking for a pot plant spray and invigorator, your assistant helped me efficiently.
Again when I paid the assistant was very efficient.
All the people I dealt with were the youngest I have ever seen in the shop and they were great, helpful but also smiling, what joy I hope it continues.

My only reservation was the shortage of staff in the store.

April 15, 2022
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Reply from Dobbies Garden Centres - Brighton


Hi

Thanks for the 4 stars!

We hope to see you back in-store again soon.

Best wishes


Rated 3 out of 5 stars

Mixed review

Garden centre great choices & healthy plants. Restaurant disappointing options for cakes and a large queue.When shopping found a broken terracotta garden pot ( no others the same or I would have bought) - asked for a discount & the lady said 'that will just be binned' but offered 10% off (50pence)- which I obviously declined- ( would have been happy to pay 1/2 price)-What a waste!!! Would prefer to send to landfill than sell!! Disappointing attitude - certainly didn't impress me as a customer.

April 14, 2022
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Reply from Dobbies Garden Centres - Brighton

Hi,

Thanks for your rating, I am sorry to hear this.

Please email our customer service team and our team and will be happy to help resolve this.

Best wishes

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