Dobbies Garden Centres - Dundee Reviews 290

TrustScore 3 out of 5

2.8

Ethiebeaton Park, Monifieth, DD5 4HB Dundee, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Good to get some discount for my plants but a staff member didn’t mention the 30 day trial period when asked about the advantage card.

Rated 5 out of 5 stars

Morgan,Calum and Debra helped me today smiling and happy creating a happy atmosphere. Great selection of beautiful plants instore and outside.Plant area looking well stocked and so tidy Diane and Mal... See more

Rated 1 out of 5 stars

Travelling a long way to visit the Garden Centre so needed to know the online information was corrects I tried phoning. I stayed on the phone for more than 5 minutes with no answer so I redialled try... See more

Rated 1 out of 5 stars

Dobbies of Dundee Restaurant We went here as easy access for wheelchair user Sandwich’s were delicious 👍🏻 Unfortunately the cheese quiche was missing cheese 🧀 it was awful just egg Spoke... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Ethiebeaton Park, Monifieth, DD5 4HB, Dundee, United Kingdom

2.8

Average

TrustScore 3 out of 5

290 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good as usual

Good as usual, only criticism is its confusing ordering food ie not available to veiw ,but am aware things have changed since Covid
Always enjoy a visit

August 18, 2022
Rated 5 out of 5 stars

Bought beautiful rose bushes

Came to the garden centre to buy roses. Was delighted to find the roses on sale and we bought 8 plants. We then went up to the cafe and had a coffee tea and toasted sandwiches which we took outside to eat as it was a lovely day.

August 10, 2022
Rated 4 out of 5 stars

Lovely walk round the outside area…

Lovely walk round the outside area checking out the plants were all looking healthy despite the warm weather we have been having.
Also took the time to go upstairs for a cup of coffee, the young girl on duty made me a lovely hot cup of coffee. I was very pleased as often the coffee has been warm not hot.

August 8, 2022
Rated 2 out of 5 stars

Plants all looked as if they needed a…

Plants all looked as if they needed a good water.
Poor selection.
Pricey.

August 8, 2022
Dobbies Garden Centres - Dundee logo

Reply from Dobbies Garden Centres - Dundee

Hi, Thank you for taking time out of your day to contact us. I am sorry to hear that you were unhappy with the standard of our plants, and prices. I have passed the points raised to the management team to bring this to their attention, which allow them to look into this further. Best wishes, Karen

Rated 2 out of 5 stars

The quality of the food has sharply…

The quality of the food has sharply declined. On my recent visit I had a chicken and leek pie which was overcooked and contained almost no filling.

August 3, 2022
Dobbies Garden Centres - Dundee logo

Reply from Dobbies Garden Centres - Dundee

Hi, Thank you for taking the time to provide your feedback. I am sorry to hear that you have been disappointed on your recent visit to our restaurant in Dundee. I have passed your feedback onto the restaurant management team to bring this issue to their attention. Best wishes, Karen

Rated 2 out of 5 stars

Only one till.open

Only one till.open. Queuing up for one item is not the best!

July 25, 2022
Dobbies Garden Centres - Dundee logo

Reply from Dobbies Garden Centres - Dundee

Hi, I am very sorry to hear there was only 1 till open on your recent visit to our Dundee store. I will ensure you feedback is sent to the stores management team, They will look into what went wrong and make the appropriate changes to avoid any repeat in the future. Thanks Jemma

Rated 5 out of 5 stars

today 23 July 2022

today 23 July 2022 - had another lovely experience, this time from Emily from Indoor Living who helped me with my purchase. she was most helpful but so lovely, friendly and made purchasing easy and pleasant. nothing was too much trouble for her. it was such a pleasure to shop today....as always when i come to this Dobbies. please Thank her from me.

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

Renewal rather than Replacement

I was looking to replace worn connectors for a leaky hose. I found exactly what I needed in the garden section. The parts I needed were well displayed and I had plenty time to decide which brand was best. The prices were lower than I expected. At one point I needed help from a staff member and it was given gladly even although I interrupted him checking stock.
I'm happy with the service because I have rejuvenated a garden hose at reasonable cost rather than having to buy a new hose.

July 22, 2022

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