Dobbies Garden Centres - Gailey Reviews 272

TrustScore 3 out of 5

2.9

Saxon Cross House, Watling Street, ST19 5PP Gailey, Staffordshire, GB


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Rated 4 out of 5 stars

4 ladies had a wonderful afternoon tea on saturday May 2nd which had been prebooked, and so avoided any queues. It was good service, lovely section of cakes and sandwiches and great value for money. T... See more

Rated 3 out of 5 stars

Regularly visit Dobbies at Gailey as I have a loyalty card which is good value for the free drinks each month. Decent garden centre with good choice of plants, at average prices. The biggest problem... See more

Rated 1 out of 5 stars

Visited Dobbies at Gailey today with a view of lunch in their restaurant. This used to be a lovely garden centre to visit and eat before they made the restaurant dog friendly. Today there were dogs... See more

Company replied

Rated 2 out of 5 stars

Long waiting time yet again in the restaurant 20 mins to get served with cake and coffee. 3 couples left the queue in disgust. Spoke with a young lady in queue next to me who stated she had worked in... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Saxon Cross House, Watling Street, ST19 5PP, Gailey, Staffordshire, United Kingdom

2.9

Average

TrustScore 3 out of 5

272 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Very unclear of what the card offer is

Very unclear of what the card offer is. Very slow at the till.

May 28, 2022
Dobbies Garden Centres - Gailey logo

Reply from Dobbies Garden Centres - Gailey

Hi, I am sorry to read this, I have passed this feedback to our management team , please on your next visit ask to speak with the store manager who will be more than happy to explain all the benefits that come with being a club member. Thanks-Liz

Rated 1 out of 5 stars

Overpriced and overcharged

I was overcharged didn’t realise until I checked my receipt, outdoor plants and trees very expensive.

May 27, 2022
Dobbies Garden Centres - Gailey logo

Reply from Dobbies Garden Centres - Gailey

Hi, I am sorry to hear this and for any inconvenience caused, please take your receipt with you on your next visit and bring this to the attention of the store manager who will be happy to help. Thanks-Liz

Rated 5 out of 5 stars

WELL DONE DOBBIES

We always use this Dobbies as it is the nearest one to us, I am a member of the Dobbies Plus Card and find this very useful with the offers it provides, discounts, free drinks etc ,I find the staff here very helpful and pleasant and the food in the cafe of good quality, having Sainburys in the centre is a good help as well .Overall I would recommend Dobbies to anyone as I have always been satisfied with them Thank You.

May 15, 2022
Rated 5 out of 5 stars

Exceptionally service

Visited Dobbies at Gailey and went into the restaurant.We ordered some tuna cheese melt toasties and asked if there would be any cream scones on the offer of buy 1get 1 free, as this was 30mins before 2 o’clock we were told by Angie the chef and supervisor that she had just made a batch and that they would be ready for 2.Angie went above and beyond as she personally came to us asked how many we would like and while my daughter was paying bought them out on a plate directly to our table.She is a lovely lady with a heart of gold and nothing is to much.

May 3, 2022
Rated 5 out of 5 stars

Always great service from this, our local Dobbies

My husband and I are both Dobbies Loyalty Cardholders and visit regularly, both to buy for our garden and to enjoy the cafeteria. On the last occasion I returned some "blown" pots which were labelled frostproof (still had labels on!) but obviously weren't! I was dealt with courteously and fairly, and refunded. All staff we encounter are always the same: efficient, polite and friendly, and every visit is a pleasure.

April 19, 2022
Rated 5 out of 5 stars

Always good choice and quality, and very good staff.

Always good choice and quality, store is generally clean and tidy. Staff are very helpful and friendly. Especially like the dog friendly area in the restaurant.

April 17, 2022
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Reply from Dobbies Garden Centres - Gailey

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes

Rated 5 out of 5 stars

The staff are always extremley polite…

The staff are always extremley polite and go out of ther way to help.
The restaurant staff always offer to carry your tray to the table.

April 16, 2022
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Reply from Dobbies Garden Centres - Gailey

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes

Rated 2 out of 5 stars

Staff are not so good and are not very…

Staff are not so good and are not very pleasant it’s the same every time we have been don’t care if they serve you or not

April 16, 2022
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Reply from Dobbies Garden Centres - Gailey


Hi

Thanks for your rating.

I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes

Rated 5 out of 5 stars

I always enjoy visiting Dobbies at…

I always enjoy visiting Dobbies at Gailey the staff are always helpful and nothing is too much trouble. I just wish the queue for the cafe could be shorter suspect staff shortages.

April 16, 2022
Dobbies Garden Centres - Gailey logo

Reply from Dobbies Garden Centres - Gailey

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes

Rated 5 out of 5 stars

Very helpful and friendly staff

Julie (sales assistant ) was very friendly helpful and knowledgeable in helping us find the correct type of climbing plants for privacy screen that we're putting up in our garden.
Karen ( Lady on till ) was also very friendly and helpful with our purchases.
A big thank you to both

April 15, 2022
Unprompted review
Dobbies Garden Centres - Gailey logo

Reply from Dobbies Garden Centres - Gailey

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes

Rated 5 out of 5 stars

Birthday treat from Dobbies club

Birthday treat from Dobbies club. 😋😋

April 15, 2022
Dobbies Garden Centres - Gailey logo

Reply from Dobbies Garden Centres - Gailey

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes

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