My wife and I went to Dobbies in White Waltham for breakfast and were disappointed to find that there was no pedestrian access to the shop, only for cars. Since we travel to the store by bus, this i... See more
Company replied
Location
Switch locationFloral Mile, Hare Hatch, RG10 9SW Twyford, Berkshire, GB
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Excellent service we received after a online error meant we weren’t booked for our afternoon tea, but the staff and the manager apologised for the issues and gave us lunch and coffee as a goodwill ge... See more
Long queues in the cafe & very slow service. Would not bother to come here again. Nothing in the garden centre of any interest. Apart from Cotton Traders it needs more concessions to make it more inte... See more
Company replied
Walking in to the garden centre the entrance was clean and tidy, got greeted by a team member when I went in ,a lovely selection of house plants to choose from which was great, went to restaurant f... See more
Company details
Written by the company
Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.
Contact info
Floral Mile, Hare Hatch, RG10 9SW, Twyford, Berkshire, United Kingdom
4.0
Great
193 reviews
Hasn’t replied to negative reviews
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The staff are always lovely and polite…
The staff are always lovely and polite and as for the food it’s always delicious.
August 21, 2023
Always a pleasure to visit Dobbies
August 13, 2023
Good product range
Good product range, well priced.
Restaurant in need of updating, very basic features though selection of cakes,scones good.
Also enjoy shopping in CottonTraders.
July 24, 2023
The plant selection
The plant selection - for roses- was good and the plants healthy. I was able to find a suitable plant.
July 11, 2023
Meeting up
We just went to the restaurant, it was as usual really friendly and coffees and tea were lovely ,we also had snack biscuits . All told it was a lovely visit . Thank you
July 3, 2023
Easy access
Easy access, friendly, good value for money and a great place to meet friends.
June 19, 2023
Dealt with this company again unfortunately.
Dealt with this company again, against my wishes and wish I had’nt
Another mess up!
It seems nobody on the shop floor or on site has any control over purchases. They have to contact Head Office for anything who totally apparently ignore them!
NEVER again and the store card has been destroyed!!!
Mark H
June 1, 2023
Unprompted review
Reply from Dobbies Garden Centres - Hare Hatch
Hi Mark, thanks for taking the time to leave a review. I am so sorry to hear you have not had a good experience within our Hare Hatch store. I will pass your comments to the regional manager so that they are aware of your recent experience. Thanks - Lucy
Horrendous experience with Tamara
Horrendous experience with Tamara at the Reading (Twyford store). The exit doors don't show the exit sign when they are open, so I entered, to be verbally abused by her, and accused of pushing a man that was leaving. I didn't think that she was talking to me for a while, as nothing of the sort had happened. Have emailed Dobbies CEO and customer service to put in an official complaint as to be accused of ABH in front of an entire store is so wrong. She yelled that they have cameras - good, as when they check them they will realise that I didn't touch anyone, and that when the doors are open, you cannot see that it's an exit.
I will take this further as this is the worst customer experience I've had in years. In my opinion, Tamara should not be in a customer facing role, and she should be disciplined for the way she spoke to me today.
May 22, 2023
Unprompted review
Reply from Dobbies Garden Centres - Hare Hatch
Thank you for getting in touch, I'm so sorry to read through your review. Someone will be in touch shortly, thanks - Lorraine
Had a lovely afternoon out
Had a lovely afternoon out. Looking around Cotton Traders and Waitrose and the various other items. Plants were were well watered and a hood variety available.
May 16, 2023
nice selection of plants and really…
nice selection of plants and really helpful, friendly staff
March 20, 2023
Came for lunch and bought somes books…
Came for lunch and bought somes books cards and some plants.
February 27, 2023
Excellent service from lovely staff
Always get a friendly welcome. Cafe and shop excellent. My child loves the Little Seedlings gardening club.
January 8, 2023
Love Dobbies Garden Centre (Hare…
Love Dobbies Garden Centre (Hare Hatch). It’s clean and inviting and the staff are always friendly and helpful.
Love the products, always excellent quality.
December 13, 2022
Friendly staff, great products
Friendly staff, great range of products, fabulous cafe and good loyalty scheme; soft play a bonus at our local centre. Our regular location for things for the garden and Christmas trees.
December 11, 2022
Well laid out garden centre
Well laid out garden centre. Friendly helpful staff. Ladies’ toilets adequate but could do with updating. Not as clean as I would like.
December 6, 2022
Food in restaurant was great.
Food in restaurant was great.
Lots of choice of lovely fresh plants and Christmas merchandise.
November 25, 2022
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