Dobbies Garden Centres - Hare Hatch Reviews 193

TrustScore 4 out of 5

4.0

Floral Mile, Hare Hatch, RG10 9SW Twyford, Berkshire, GB


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Rated 1 out of 5 stars

My wife and I went to Dobbies in White Waltham for breakfast and were disappointed to find that there was no pedestrian access to the shop, only for cars. Since we travel to the store by bus, this i... See more

Company replied

Rated 5 out of 5 stars

Excellent service we received after a online error meant we weren’t booked for our afternoon tea, but the staff and the manager apologised for the issues and gave us lunch and coffee as a goodwill ge... See more

Rated 1 out of 5 stars

Long queues in the cafe & very slow service. Would not bother to come here again. Nothing in the garden centre of any interest. Apart from Cotton Traders it needs more concessions to make it more inte... See more

Company replied

Rated 5 out of 5 stars

Walking in to the garden centre the entrance was clean and tidy, got greeted by a team member when I went in ,a lovely selection of house plants to choose from which was great, went to restaurant f... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Floral Mile, Hare Hatch, RG10 9SW, Twyford, Berkshire, United Kingdom

4.0

Great

TrustScore 4 out of 5

193 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Lovely afternoon tea in the cafe

Lovely afternoon tea in the cafe. Too much to eat all at once. Tasty bread for the sandwiches. At least four bite size pieces of cake and two large scones each. Delicious. Prompt service having pre
-booked.

April 20, 2022
Rated 5 out of 5 stars

Frequent visitors to Dobbies at Hare…

Frequent visitors to Dobbies at Hare Hatch. This visit was for compost and an Acer, good selection of plants. Also had cheese scone and tea in the restaurant, friendly staff. I would also highly rate the Dobbies Plus Card, very good value and well worth having.

April 19, 2022
Rated 5 out of 5 stars

Good Experience

Cheerful staff, good selection of products, tidy layout. Sainsburys is a fantastic addition. Dog friendly cafe!

April 19, 2022
Rated 5 out of 5 stars

well-stocked and speedy

Everything I wanted was there and checkout was speedy

April 15, 2022
Dobbies Garden Centres - Hare Hatch logo

Reply from Dobbies Garden Centres - Hare Hatch

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes

Rated 5 out of 5 stars

I had a wonderful breakfast with…

I had a wonderful breakfast with fantastic service and then was able to find and purchase everything that I came for

April 15, 2022
Dobbies Garden Centres - Hare Hatch logo

Reply from Dobbies Garden Centres - Hare Hatch

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes

Rated 5 out of 5 stars

Great Garden Centre & restaurant has…

Great Garden Centre & restaurant has some lovely baked treats! Garden Centre staff were so friendly, helpful and informative.
Unfortunately, the restaurant staff were a quite unwelcoming (Sunday 27 March). We felt as though they were doing us a favour by taking our order. Rather disappointing - and in complete contrast to the rest of the team!

March 31, 2022
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Reply from Dobbies Garden Centres - Hare Hatch


Hi

Thanks for your rating.

I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes
Liz

Rated 2 out of 5 stars

Disappointed to find my coffee credits…

Disappointed to find my coffee credits removed without any notice. You get two stars for the lovely restaurant staff though.

March 24, 2022
Dobbies Garden Centres - Hare Hatch logo

Reply from Dobbies Garden Centres - Hare Hatch

Hi

Thanks for your rating.

I will pass this feedback to our management team.

We hope to see you in-store again soon


Best wishes
Liz

Rated 2 out of 5 stars

I met a friend for coffee in the cafe…

I met a friend for coffee in the cafe as I do quite often. Again the service was disorganised and very slow. In fact we wanted a second coffee and after waiting for 35 minutes for the queue to diminish we took a chance as there were only 3 people ahead of us. However it took 15 minutes to be served. The staff just do not see to know what they are doing most of the time. There are a few exceptions to the rule though. We are now planning to go elsewhere in future. You can do a great deal better. Also yet again there was no cream for the scones.

March 11, 2022
Dobbies Garden Centres - Hare Hatch logo

Reply from Dobbies Garden Centres - Hare Hatch

Hi

Thanks for your rating.

Please email us at customer.service@dobbies.com if you wish to raise anything. I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes
Liz

Rated 5 out of 5 stars

lovely morning

great garden centre and cafe!

March 10, 2022
Dobbies Garden Centres - Hare Hatch logo

Reply from Dobbies Garden Centres - Hare Hatch

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Rated 5 out of 5 stars

My wife and myself like your garden centre

My wife and myself like your garden centre and the caf'e we are always treated well and the staff are helpful and polite. We are little disappionted in the food hall it seems to hold more class foods than basics and seems to try and be more like a Sainsbury's superstore than a convenience store, but that does not take away the liking of the garden centre. Thank you for your service.

March 3, 2022
Rated 5 out of 5 stars

Team are freindly and helpful

Team are freindly and helpful, I always enjoy browsing especially in your original shop in Edinburgh, I am hopeful my local branch in Twyford will grow to be as popular

March 2, 2022
Rated 1 out of 5 stars

Cleanliness of restaurant

We went for lunch and bought something in the shop which I cannot remember after 3 weeks. It was disappointing to find fish and chips were sold out before 1.0pm. If this is a popular choice why have so little available. We did however choose something else. Our table was clean but the floor was far from clean. There was food and drink spilt on the floor. I pointed this out to the young man who brought our food to the table but nothing was done about it.

February 22, 2022
Dobbies Garden Centres - Hare Hatch logo

Reply from Dobbies Garden Centres - Hare Hatch

Thank you for taking the time to leave us a review, I'm really sorry to hear that you didn't enjoy your visit. I have passed your comments over to the restaurant team for them to look into what has gone wrong.

Rated 5 out of 5 stars

Not a happy person

We went to Hare Hatch garden centre just after Christmas, was sitting in the cafe having a drink, a male staff member was clearing the tables, he had a green cleaning cloth and spray, the cloth fell on the floor, and to my horror, he was going to start to wipe a table with it, I did say to him that the cloth had been on the floor, and he would not listen to me, walked away with a rack of dirty dishes , with the cloth on the rack, when I got to the counter to pay for my goods, I spoke to the lady on the till and told her what had happened, told me that they were nothing to do with the cafe, but would go down and speak to someone, where was this guys training about Covid and Hygiene.

February 5, 2022

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