Dobbies Garden Centres - Lelant Reviews 269

TrustScore 3.5 out of 5

3.6

Nut Lane, TR27 6LG Lelant, Cornwall, GB


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Rated 2 out of 5 stars

Visited Dobbies Lelant store restaurant today 12th October at approx 2pm Order ed a pot of tea for 2and scone. When the lady served me she banged the large teapot down on tray with spout facing me th... See more

Rated 5 out of 5 stars

We attended the little seedlings club for my granddaughter,she loves bed it, the morning whizzed by ,the children got to see all types of soft fruits ,they learnt how from seeds we end up with lovel... See more

Rated 5 out of 5 stars

Just looked in on the off chance of seeing something for my garden and was blown away by the variety of plants,all be it sell offs,but all good as far as I was concerned. So yes I loaded my trolley a... See more

Rated 1 out of 5 stars

An after school treat with my Granddaughter was terrible, no hot food after 2pm, no sandwich for her childrens pick and mix meal and staff wanted to charge me the same as if there was a sandwich! All... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Nut Lane, TR27 6LG, Lelant, Cornwall, United Kingdom

3.6

Average

TrustScore 3.5 out of 5

269 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great staff

The staff are always helpful & informative and go the extra mile. The food is always appetising and good quality in the restaurant as well.

August 16, 2023
Rated 5 out of 5 stars

Dobbies Cafe

Had a great lunchtime sandwich - well-filled and generous portions of salad & coleslaw. The staff were cheerful, friendly and efficient - as they always are! Thank you.

August 6, 2023
Rated 1 out of 5 stars

Abysmal restaurant visit…

An after school treat with my Granddaughter was terrible, no hot food after 2pm, no sandwich for her childrens pick and mix meal and staff wanted to charge me the same as if there was a sandwich! All I got was "kitchen is closed"
Two signs at Dobbies Lelant definitely say hot food only between 11am and 2pm due to staff shortage

June 28, 2023
Unprompted review
Dobbies Garden Centres - Lelant logo

Reply from Dobbies Garden Centres - Lelant

Hi Paulette,
Thank you for taking the time to leave your review.
I am sorry to hear that the Lelant restaurant was not running in their normal times for the cooked food. I have checked our website and can confirm that hot meals are only served until 3pm.
I have sent you a request for some more information so I can pass this issue onto the relevant management team to look into further.
Best wishes, Karen

Rated 4 out of 5 stars

The staff are very good and always…

The staff are very good and always pleasant.the recent visit it was only 3pm and yet the kitchen was closed .therefore there was only a very limited menu which was disappointing. You have stopped doing meals at lelant which used to be good .you are a short step away from being a drinks only cafe.well done to the staff .

April 10, 2023
Rated 1 out of 5 stars

I visited the garden centre…

I visited the garden centre yesterday....compared to when it was wyvedale...its terrible!! Went to the cafe which is now so BLAND...it use to have an amazing atmosphere for beautiful sunday lunches...now its like a town cafe.The staff are friendly and pleasant but every member was ' big boned", vile coloured hair and so SLOW! I got fed up waiting and went else where.The stock of goods are damp and shabby...use to get my dog food from there.... now its sparse and very expensive.
What an insult to the area of Hayle... certainly won't be going there again!!!

March 25, 2023
Unprompted review
Dobbies Garden Centres - Lelant logo

Reply from Dobbies Garden Centres - Lelant

Thank you for taking the time to get in touch, I'm really sorry to hear about your visit to our Lelant restaurant. I've passed your comments over to the store management team and asked them to review your feedback, thanks - Ahmed

Rated 5 out of 5 stars

Great experience

Excellent selection of plants - found exactly what I was looking for. Staff are very helpful and knowledgeable. A good experience all round!

March 9, 2023
Rated 5 out of 5 stars

Met by friendly staff

Met by friendly staff, very helpful when I couldn’t find one of the items I was looking for. Everything I went in for I came with. Good shopping trip.

March 9, 2023
Rated 1 out of 5 stars

Very disappointed with coffee .very…

Very disappointed with coffee .very poor quality. What was most disappointed was lady's toilets very poor condition to put it mildly. Toilet seat was loose. Very unsanitary. Disgusting.

February 10, 2023
Unprompted review
Dobbies Garden Centres - Lelant logo

Reply from Dobbies Garden Centres - Lelant

Hi, Thank you for taking the time to leave your feedback. I am sorry to read of the problems that you have encountered on your recent visit. I have sent you a request for some more information so I can forward this to the relevant management team for you. They will be able to look into your concerns and make any changes possible for the future. Best wishes, Karen

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