Dobbies Garden Centres - Lelant Reviews 269

TrustScore 3.5 out of 5

3.6

Nut Lane, TR27 6LG Lelant, Cornwall, GB


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Rated 2 out of 5 stars

Visited Dobbies Lelant store restaurant today 12th October at approx 2pm Order ed a pot of tea for 2and scone. When the lady served me she banged the large teapot down on tray with spout facing me th... See more

Rated 5 out of 5 stars

We attended the little seedlings club for my granddaughter,she loves bed it, the morning whizzed by ,the children got to see all types of soft fruits ,they learnt how from seeds we end up with lovel... See more

Rated 5 out of 5 stars

Just looked in on the off chance of seeing something for my garden and was blown away by the variety of plants,all be it sell offs,but all good as far as I was concerned. So yes I loaded my trolley a... See more

Rated 1 out of 5 stars

An after school treat with my Granddaughter was terrible, no hot food after 2pm, no sandwich for her childrens pick and mix meal and staff wanted to charge me the same as if there was a sandwich! All... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Nut Lane, TR27 6LG, Lelant, Cornwall, United Kingdom

3.6

Average

TrustScore 3.5 out of 5

269 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The prices of plants are just too high

The prices of plants are just too high. I can get equally good quality plants in local supermarket outlets so much cheaper.

October 20, 2022
Dobbies Garden Centres - Lelant logo

Reply from Dobbies Garden Centres - Lelant

Hi, Thank you for taking the time to leave your review. I am sorry to hear that you are unhappy with the quality and prices of the plants in your local garden centre. I have passed your feedback to the store management team to bring this issue to their attention. Best wishes, Karen

Rated 3 out of 5 stars

There is a lack of choice in the pet…

There is a lack of choice in the pet section for cat food, and this has been the situation for quite some time. Also lack of suitable hedgehog food. There is only one in situ, a cardboard box with no inner package and seems to be like a box of sawdust that spills everywhere when opening the box, and the hedgehogs didn’t eat it. I have to go to Petsathome or on line suppliers for packages of dry kibble and semi moist granules. I also buy Royal Canin cat food and other brands and cat litter (gel crystals) elsewhere.

October 17, 2022
Rated 1 out of 5 stars

Disappointed

I met up with an old friend recently in Dobbies, Hayle....for a coffee and cake in the cafe, to celebrate my 'no more chemotherapy ' after a gruelling five months treatment at Treliske Hospital, and for a mooch in the garden centre.We had our refreshments and a healing catch up, followed by a look around outside and in the shop....Time ticked by and we had an enjoyable morning. I bought a hanging basket, something I was hesitant about doing in early summer, as I didn't know if I would make it through this year.
I was horrified and upset to come home today and find a parking fine for £100..(£60 if paid promptly ). I know I should have noticed the parking signs, but quite honestly, my mind was elsewhere. I have frequented the garden centre, since before it was Wyevale and parking was not an issue. I never intended to outstay my welcome but obviously I did. I will pay the fine of £60, but it will be a long time before I visit Dobbie's again.
What a shame that local people are penalised for staying longer than they should, whilst spending money.
My issue is with the parking situation especially as I was on the premises, in the cafe and in the garden centre.
My coffee cake was delicious .....and my viola hanging basket is healthy and a delight!

October 6, 2022
Dobbies Garden Centres - Lelant logo

Reply from Dobbies Garden Centres - Lelant

Hi, Thanks for your review. I am sorry to hear that you have received a parking ticket after your recent visit to our garden centre. I have passed your feedback to the garden centre management team to bring this to their attention. Best wishes, Karen

Rated 5 out of 5 stars

Excellent service in the restaurant…

Excellent service in the restaurant cake and coffee were delicious pleased with the service from the shop the staff are very knowledgeable and helpful and friendly managed to purchase what we were looking for and picked up a bargain.

October 11, 2022
Rated 2 out of 5 stars

It was not the first time we went for…

This was not the first time we went for lunch to find due to staff illness only cakes and drinks available. We reluctantly stayed and had scones and drinks.
The scones were not nice dry, too much baking powder and dry and tasteless. We decided this was the final straw after visiting your cafe most weeks for many months, during which time there has been a notice saying chef required. Your menu is so limited surely a cook could cope with making sandwiches and jacket potato?
You are ruining what used to be a good cafe with various hot meals, so much so that we wondered if you wanted to close it down.
Regrettably we will be going elsewhere for lunch. For pity sake pull your finger out and get your staffing levels sorted out and bring back a better menu, ie homemade chilli could be served with rice, chips or jaket potatoes not hard!

October 11, 2022
Unprompted review
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Reply from Dobbies Garden Centres - Lelant

Hi, Thanks for leaving your review. I am sorry to hear that you were unhappy with your recent visits to our restaurant. I have sent you a request for some more information to allow me to forward your feedback to the relevant management team for you. Best wishes, Karen

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