Dobbies Garden Centres - Preston Reviews 369

TrustScore 3 out of 5

3.2

Blackpool Road, Clifton, PR4 0XL Nr Preston, Lancashire, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The shop was great, the chap at the till was really good. He was knowledgeable, dealt with my query, nothing was too much trouble, and he dealt with everything speedily. I think his name was Frasier... See more

Rated 4 out of 5 stars

Was pleasantly surprised to see that the store had a good selection of Xmas decorations to rival a nearby competitor. The store was bright and welcoming. We had coffee and a nice cake but the cafe are... See more

Rated 3 out of 5 stars

Visited Dobies near Preston today for the first time. Appalled at state of plants, most suffered from lack of watering, Because pots were dry, many had blown over, but passing staff just ignored as... See more

Rated 2 out of 5 stars

This morning coffee served in cold cups, promised scones freshly baked but the ones we had been frozen. Unable to get a Toastie before 11.30 am, Costa serve them from 7am. Go in find a table, and t... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Blackpool Road, Clifton, PR4 0XL, Nr Preston, Lancashire, United Kingdom

3.2

Average

TrustScore 3 out of 5

369 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Regulars

We are regular visitors to Dobbies at Preston where the staff are always pleasant.
Nice selection of plants and garden accessories.
There have been times in the last few weeks when they haven’t been serving hot food but are now back to serving a delicious breakfast.
We like to visit Pavers shoes whilst there and regularly find a bargain.

July 14, 2022
Rated 5 out of 5 stars

Excellent customer service

Always great customer service when we go. Staff member very helpful with our queries. Bistro set bought and waiting on delivery. Lunch at Debbie's, excellent and lovely staff. Used my birthday treat of coffee and cake for two as well. If you've not tried the cakes you want be disappointed!

July 12, 2022
Rated 4 out of 5 stars

Just a bit confused with the cafe it…

Just a bit confused with the cafe it stated on the menu lunch was served at 11 30 but was told that we couldn't have anything till 12 noon we weren't the only ones confused and staff wasn't very helpful if it is 12noon then alter the menu Thanks M Smith

June 27, 2022
Rated 2 out of 5 stars

Our trip to dobbies

Visited the cafe once again . Had been given a birthday tea . We had 2 pieces of cake (very nice) , my wife only drinks herbal tea they once again said they were awaiting a delivery, so she could not have a drink as doesn't drink normal tea or coffee. Had taken my granddaughter for a special treat only to be told couldn't do a child's meal as Had too many orders so would be a waiting time . This is the third time we have not been able to get meals as would be along waiting time . Then to finish it off childrens play area not in use so my special treat for my 2 and a half granddaughter was totally ruined. Am seriously thinking of not renewing mine and my wife's memberships .

June 20, 2022
Dobbies Garden Centres - Preston logo

Reply from Dobbies Garden Centres - Preston

Thank you for contacting us with your review and rating. I am sorry to hear that you are still having problems with your wife not being able to have a herbal tea along with your other issues. I have passed the issues raised to the Preston Restaurant Management Team for them to look into this for improvement in the future. Best wishes, Karen

Rated 4 out of 5 stars

Lunch treat

We had our lunch at Dobbies Preston which was very nice but the only thing missing was the bacon from my chicken caesar salad. I also think that drinks for Club Plus members should be carried over if you miss a month. I have been ill for a while and have missed out on my drinks. The garden centre looked lovely and we got some bargain bedding plants and plant pots.

June 16, 2022
Rated 3 out of 5 stars

unfortunately did not stock replacement…

unfortunately did not stock replacement wall basket liners for the basket I purchased last year. I could by the complete unit at the obvious oncost but not the coir liner, very disappointing but found some online from a different supplier. For the products a did by the 20% off and relevant garden club vouchers very good, well worth the Dobbies club membership fee

June 6, 2022
Rated 2 out of 5 stars

Restaurant was understaffed

Restaurant was understaffed, new system of finding table, ordering food and drinks and paying, is not working well. We waited at our table and had finished our cakes, our coffee arrived 20 minutes later. There were 2 people at the beverage counter, one working the machine and the other taking the orders out to the tables. This was not their fault, they never stopped working and accepted criticism and apologised for delays. People were getting fed up with the delays. The lady at the next table left her husband waiting for their pots of tea, and went off to buy herself a pair of shoes from Pavers, she returned just as their order arrived.

May 30, 2022
Dobbies Garden Centres - Preston logo

Reply from Dobbies Garden Centres - Preston

Hi, I am sorry to hear this and for any inconvenience caused during your visit, I have passed this over to our management team to review. Thanks-Liz

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