Dobbies Garden Centres - Preston Reviews 369

TrustScore 3 out of 5

3.2

Blackpool Road, Clifton, PR4 0XL Nr Preston, Lancashire, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The shop was great, the chap at the till was really good. He was knowledgeable, dealt with my query, nothing was too much trouble, and he dealt with everything speedily. I think his name was Frasier... See more

Rated 4 out of 5 stars

Was pleasantly surprised to see that the store had a good selection of Xmas decorations to rival a nearby competitor. The store was bright and welcoming. We had coffee and a nice cake but the cafe are... See more

Rated 3 out of 5 stars

Visited Dobies near Preston today for the first time. Appalled at state of plants, most suffered from lack of watering, Because pots were dry, many had blown over, but passing staff just ignored as... See more

Rated 2 out of 5 stars

This morning coffee served in cold cups, promised scones freshly baked but the ones we had been frozen. Unable to get a Toastie before 11.30 am, Costa serve them from 7am. Go in find a table, and t... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Blackpool Road, Clifton, PR4 0XL, Nr Preston, Lancashire, United Kingdom

3.2

Average

TrustScore 3 out of 5

369 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Many thanks to James

Many thanks to James, a new staff member who was very helpful looking for a particular rose Bush. Unfortunately the one I wanted was not available. However I did make purchase of something similar.
After making my purchase I got home to receive email advising me there was an extra 20% off from following day. That was shame I just missed out.

May 26, 2022
Rated 3 out of 5 stars

The only good thing is the coffee

The only good thing (besides the staff) about the restaurant is the coffee. The room is dark and dingy with a lot of light bulbs needing replacement. It's a strange system where you have to find a table first and then place your order at the till. This then creates long queues at busy times. We saw a table being prepared for afternoon tea which is pre-booked. Instead of cleaning the table the employee cleaned the crumbs from the table with her hands and then proceeded to set the table. There were obvious marks still on the table.

May 23, 2022
Rated 4 out of 5 stars

A good choice of plants and shrubs

A good choice of plants and shrubs, all well watered and looked healthy.We have not visited the restaurant lately as our last two visits were disappointing, no hot food and took so long to get our coffee we nearly gave up, hopefully our next visit will be better.

May 22, 2022
Rated 5 out of 5 stars

Cakes

Cakes
The thing in your restaurant your cakes and scones are not under glass leaving them for children to touch or anyone to cough on them l heard 3 different people complain but we were able to spend a pleasant 2 hours we visit you at least twice a month

May 10, 2022
Rated 2 out of 5 stars

Coffee and cake at Doobies

We went to Dobbies for a coffee and cake, the cake was stale and probably one of the worst scones I’ve tasted. We then had to wait 20 minutes for our drinks. All in all not a good experience.

May 3, 2022
Dobbies Garden Centres - Preston logo

Reply from Dobbies Garden Centres - Preston

Hi , I am sorry to hear this, I will pass this feedback to our management team at Preston to look into, thank you for taking the time to send us this feedback, I do apologise for any inconvenience caused, can I ask if you encounter any issues while in our stores please bring this to the attention of our store manager and they will be more than happy to help Thanks-Liz

Rated 5 out of 5 stars

Always a pleasant trip out!

Enjoy our day out to Dobbies, our coffee and scone and being able to buy our garden needs at the same time! Additional outlets in store are always well stocked and presented!

April 28, 2022
Rated 3 out of 5 stars

I know difficult times but very…

I know difficult times but very restricted menu plus still at least 30 mins wait & this was not at a peak time , as we where aware that not many staff when we had a coffee earlier. So we didn’t get a lunch , had a scone but not brilliant. Disappointed as I had taken a friend for a birthday treat as she had never been before , but still had a lovely day & bought lots . I’ll leave it a week or so give cafe time to sort itself .

April 25, 2022
Rated 1 out of 5 stars
Dobbies Garden Centres - Preston logo

Reply from Dobbies Garden Centres - Preston

Hi,

Thanks for your rating,

I am sorry to hear this.

Please email our customer service team and our team and will be happy to help resolve this.

Best wishes
John

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