Dobbies Garden Centres - Royston Reviews 240

TrustScore 3 out of 5

3.0

Dunsbridge Turnpike, SG8 6RA Shepreth, Hertfordshire, GB


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Rated 5 out of 5 stars

I always enjoy visiting Dobbies Royston. It's clean, spacious and offers a vast variety of outdoor plants. The restaurant/cafe is a lovely space to relax and enjoy a cuppa and cake or a hot/cold m... See more

Rated 5 out of 5 stars

Mick in Gardening at Dobbies Royston. Fantastic customer service; top knowledge of the plants and gave great advice. Plus, very friendly, cheerful and funny. Also, staff in store and restaurant wer... See more

Rated 1 out of 5 stars

We order two scones with butter with two coffees. The scones arrived with vegetable spread instead of butter but noone mentioned this when ordering. We mentioned this to the waitress who said they had... See more

Rated 2 out of 5 stars

I wanted to use birthday offer which is 2 pieces of cake (stopped drinks with it!) No gluten free cake so could not buy just 1 As need to get 2 pieces at same time. Ordered chai latte told no chai... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Dunsbridge Turnpike, SG8 6RA, Shepreth, Hertfordshire, United Kingdom

3.0

Average

TrustScore 3 out of 5

240 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Disappointed again!

I had checked on line whether Miracle Grow compost and 100L bags of Bark clippings were in stock at my local Dobbies in Royston. They said they were available there. I was very disappointed to find they were not available! I had a voucher for £5 off if I spent £25. I found some other bark product which was 3 for £25 which I took to the tills. When i got there it had been reduced to £23.99! So I couldn’t use my voucher. I had to search around for something cheap to make up to £25. Were these reduced so that people had to buy other things to make up to £25!

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Improved

Garden Centre now looking much improved.. excellent to enter via front . Breakfast good and service quick and pleasant. A lot of much needed improvement. Will visit again.

June 30, 2022
Rated 4 out of 5 stars

Access to plants altered

I was a bit confused when I arrived as I found the usual entrance blocked by the bags of compost, etc. Once I found the new way in to the building, there was no clear signage to direct me to the outdoor plants section. I followed my nose through a door to where it was located, but was not sure I was meant to enter that way. I assume the layout alterations are recent and perhaps incomplete. Otherwise, my visit was successful and I was pleased with my purchased plants.

June 25, 2022
Rated 5 out of 5 stars

Wonderful helpful staff!

We had a very good visit to Dobbies. We were discussing how we were going to get 3 bags of compost into our trolley and if we managed to do that how were we also going to get plants into the trolley. We had decided we would have to do 2 trips to the checkout but an employee noticed our light and not only loaded the compost into our trolley but told us he would take it to the till and leave it for us to collect later. He also told us to ask at the checkout for someone to put the bags into our car for us. This made our shopping trip much less stressful. We are getting older and my husband uses a stick so this kind of help is invaluable.

June 3, 2022
Rated 2 out of 5 stars

The till did not take off the reduction…

The till did not take off the reduction so I had to query it. This happens too frequently.

May 28, 2022
Dobbies Garden Centres - Royston logo

Reply from Dobbies Garden Centres - Royston

Hi , I am sorry to hear this, can you please on your next visit to our store bring this to the attention of the store manager who will be more than happy to help you. I am sorry for any inconvenience caused during this vist. Thanks-Liz

Rated 5 out of 5 stars

Great improvements

This is the first time we have been back since the shop floor was being replaced.
The improvements are amazing, extra entrances have been made to enter the shop when looking around the outside. Everythinginside is now very well layed out.
Outside new fencing has been put up and a large selection of plants are on show to buy.

May 17, 2022
Rated 5 out of 5 stars

Great visit

Had tea & cake in restuarant, lovely. Liked the new entrance to the shop from the plant area. Whole garden centre seems more airy, modern and spacious to look round. Plants for sale looked strong and healthy. Great.

May 13, 2022

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