Dobies Reviews 

40,990
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 3,040 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service received, noting helpful communication and efficient processes. Many people appreciate the good quality of products and the careful packaging, ensuring items arrive in good condition. Reviewers often highlight prompt delivery and good communication regarding orders. However, some customers also noted issues with product quality upon arrival, with plants often appearing damaged, dried out, or not as expected. A few other people also felt that delivery services sometimes caused delays or resulted in items arriving in poor condition, despite good packaging. Additionally, some reviewers experienced incorrect items being sent or seeds failing to germinate properly.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and condition. Many customers praise the healthy... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising speedy and efficient delivery,... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the good condition, health,... See more

Order

Consumers find the ordering process to be ambiguous, with many praising the ease of ordering and quick... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and reliable service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only given 4 fist plant arrived well packed and in good condition. Second plant was supposed to be honeysuckle and a sunflower was sent. Plant was not in great condition and box bashed.Evri -usual poo... See more

Rated 3 out of 5 stars

had 2 losses this year (so far) 1 house plant posted in jan, left in a freezing van overnight the plant lived but all the flowers dropped, why did you post then but not wait a few days?? 1 at the oth... See more

Rated 3 out of 5 stars

To be honest I was somewhat shocked by the flimsy state of the three grafted tomato plants...but as not used to grafted plants (Usually grow my own from seeds) maybe that is how they are...long and th... See more

Rated 5 out of 5 stars

I ordered 4 x 3L potted Dahlia plants. Unfortunately, they arrived in a dreadful condition, which I blame entirely on the shipping firm. Despite the box being marked as live plants and clearly labe... See more


Company details

  1. Garden Center
  2. Flower Market
  3. Plant Nursery

About Dobies

Written by the company

Welcome to the official TrustPilot profile for Dobies

Thank you for sharing your feedback with us. Each review you share helps us understand what we’re doing right and where we can improve, helping us make the experience better for all our customers.

We are friends with, but not to be confused with Dobbies Garden Centre.

Our carefully selected range ensures that every gardener can find what they need to help their gardens thrive. From vegetable and herb seeds to fruit, flower plants and gardening equipment, we’ve got you covered.

Shop on our website today Our Latest Offers

 

Vegetable Seeds Vegetable Plants
Soft Fruit
Fruit Trees
Seed Potatoes Garlic Bulbs Onions & Shallots
Flower Plants Flower Seeds Flower Bulbs
Join Our Gardening Club

Contact info

3.8

Great

TrustScore 4 out of 5

41K reviews

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3.8

All reviews

(40,990)

2,921 reviews in the last 12 months

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Rated 4 out of 5 stars

Only given 4 fist plant arrived well…

Only given 4 fist plant arrived well packed and in good condition. Second plant was supposed to be honeysuckle and a sunflower was sent. Plant was not in great condition and box bashed.Evri -usual poor service. Customer service were excellent in sorting error and dispatched another honeysuckle unfortunately delivery is delayed Evri again so not expecting a very healthy plant in this weather when it finally arrives

July 3, 2026
Rated 5 out of 5 stars

Great customer service

Pleased to be able to order some tomato seeds for next year at a special price. When an item was missing from my order, customer service was helpful and promptly sent the missing seeds.

July 7, 2026
Rated 2 out of 5 stars

Bought some plants only to find out…

Bought some plants only to find out after purchase they don't come until who knows when, tried to follow up but you can't get in touch anywhere. Will never buy from them online again. Still no plants and zero way to find any updates or ask for a refund.

June 7, 2026
Rated 1 out of 5 stars

Very disappointed all plants broken as…

Very disappointed all plants broken as not secured in box. Dry as bone and pot bound what little soil that we was in the pots just dust at the bottom of the box. If using evri you need to ensure packed more securely as had obviously been upside down on more than one occasion. I am hoping they will survive but don't hold out much hope. Date shows packed 10th but not received till 15th so would recommend being packed with some sort of moisture retentive material

July 15, 2026
Rated 4 out of 5 stars

Needs to do better as the plants…

Needs to do better as the plants arrived very dehydrated. OK it's hot but sending out the plants over a weekend is just asking for trouble. By the time they arrived the Lavatara where almost dead. Time will tell if they survive.

July 8, 2026
Rated 5 out of 5 stars

Very good service

I have used several websites so far this year to purchase seeds and plants. Dobies stands out as being the most reliable in terms of speed of delivery and packaging. The seeds are posted out within a very short time and the plants have been of good quality and arrived undamaged. A big plus is the fact you can contact Customer Services and communicate with a human being.

July 1, 2026
Rated 1 out of 5 stars

The Cafe

I ordered a Dr Pepper float and "the ice cream machine was broken", no ice and I spent over £5 on it, I was with my grandson and even though it didn't have any ice cream in it, they didn't top it up, if you want a cold drink you have to ask them to get it from the freezer/fridge behind the counter, as the one that customers is supposed to use doesn't even work, the cakes there aren't good, so my grandson always gets a packet of crisps. And I do know that some of them are closing down, I know that the one in Marple might be closing down after me leaving this review. Don't go to the cafe, however the staff members were helpful, but that doesn't fix the fridges...

July 13, 2026
Unprompted review

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