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Doble Motorcycles Reviews 609

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and easy to deal with, making the entire process pleasant. Many people highlight the excellent service, noting its efficiency, professionalism, and the ease of their overall experience, whether buying new or used products. Reviewers also appreciate the fair pricing, quick delivery, and the quality of the products, often receiving items faster than expected and in perfect condition. However, some customers also noted occasional issues with delivery, such as items being sent to the wrong address or bikes arriving with unexpected problems like a stuck throttle or leaking fork seals. A few other people also felt that the process could be slow, requiring them to chase for updates, and that some staff members exhibited poor attitudes during collection.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Product

Customers consistently note positive experiences with product, praising the wide selection of new and quality... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, efficient, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting rapid delivery times and... See more

Price

Reviewers mention positive feedback about price, with many finding competitive and great pricing for products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made contact by telephone due to being a long way from Doble, sales staff were very helpful and then placed the Honda accessory order online. This arrived very quickly and well packaged. Took about 15... See more

Rated 5 out of 5 stars

I’ve had great experiences with Dobles Motorcycles. The staff are very helpful, especially Ian and Paul. I changed a bike there, bought a scooter for my son, and now I’ve purchased a new bike fitte... See more

Company replied

Rated 5 out of 5 stars

The X-ADV is a very different machine to anything I’ve owned before so being able to test ride was extremely important. Ian was really easy to deal with I can’t remember the guys name that did the han... See more

Rated 5 out of 5 stars

Approached Dobles for a test ride on a used ST1300 Pan. The day came and the Pan was ready with new tyres and all whistles working. After the ride, and not forgetting the amazing customer service, th... See more

Company replied


Company details

  1. Honda Dealer
  2. Motorcycle Dealer
  3. Motorcycle Equipment and Accessories Store
  4. Motorcycle Parts Store
  5. Motorcycle Shop
  6. Used Motorcycle Dealer

Written by the company

Doble Motorcycles is a family owned business and three time winners of Motorcycle News Dealer Of The Year award. We are constantly striving to exceed our customer's expectations and offer nationwide delivery of all our new and used motorcycles plus clothing, accessories and an aftersales service that is unparalleled. Home of dobledirect.co.uk, your online shop for motorcycle clothing and accessories. 2024 and 2025 Auto Trader Highly Rated Dealer for our customer service. 2023 and 2024 Honda supersport dealer of the year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

609 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Had a issue with a motorbike could do…

Had a issue with a motorbike could do enough to put it right, the workshop manager very helpful can't recommend enough

February 12, 2026
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Reply from Doble Motorcycles

Apologies again for the issue Peter but I'm glad the workshop and working with you to resolve it and we'll keep in touch to ensure all is well. Thanks.

Rated 5 out of 5 stars

Good staff

Good staff, good information provided, nice surroundings.

January 10, 2026
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Reply from Doble Motorcycles

Thanks very much and hopefully we'll see you again soon.

Rated 5 out of 5 stars

Brilliant

Product in stock at a good price, and dispatched quickly.
I’ll use Doble’s again.

February 9, 2026
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Reply from Doble Motorcycles

Thanks Neil, if you need anything else in the future then you know where we are.

Rated 5 out of 5 stars

Great people to deal with

3rd time I've bought a bike from Doble. Dax delivered this week exactly as advertised. Friendly, helpful sales staff and delivery driver. Great experience.

February 11, 2026
Unprompted review
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Reply from Doble Motorcycles

Thanks for the great review and for your continued support. Enoy the Dax and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great service

Doble were very easy to do business with, very efficient at responding to queries and providing quotes and have polite and knowledgeable staff.

January 14, 2026
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Reply from Doble Motorcycles

Thanks for your great feedback Kevin and if we can assist with anything else then just let us know.

Rated 5 out of 5 stars

Very good service

Very good service. Even love the motorcylce . Thank you guys

February 3, 2026
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Reply from Doble Motorcycles

Thanks for the great review and we hope to see you again soon.

Rated 5 out of 5 stars

Chris Edward made me feel relaxed and I…

Chris Edward made me feel relaxed and I sensed he knew what he was doing by the way he explained everything. Made everything simple.

February 9, 2026
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Reply from Doble Motorcycles

Thanks for the five-star review Ibrahim and if we can help with anything else then just let us know.

Rated 5 out of 5 stars

Ordered some Richa gloves

Ordered some Richa gloves, turned up quickly and website was easy to navigate.
They were the wrong size and were exchanged for the correct size no problems and both Nick and Beth were very friendly and helpful.

January 29, 2026
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Reply from Doble Motorcycles

Thanks for the five-star review and I'm glad to hear they resolved that for you. If you need anything else then you know where to find us!

Rated 5 out of 5 stars

Great product from Honda

Great product from Honda. Great company to deal with. Thank you.

January 31, 2026
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Reply from Doble Motorcycles

Thanks very much and we're ready to help again when you need us.

Rated 5 out of 5 stars

SPEEDY DELIVERY

January 27, 2026
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Reply from Doble Motorcycles

Thanks for the five-star review and if we can help with anything else in the future then just let us know.

Rated 5 out of 5 stars

New Goldwing

Paul made my trade in and purchase of new Goldwing painless. All my questions were answered as he has the knowledge and is confident in his product. Collection was a breeze although i waited till the salt was off the roads. Thanks Paul for convincing me to upgrade yet again!

January 27, 2026
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Reply from Doble Motorcycles

Thanks for the great feedback Mick and congratulations on the new Wing! We hope you enjoy it and if we can help with anything else then just let us know.

Rated 5 out of 5 stars

Extremely friendly and helpful company…

Extremely friendly and helpful company to deal with, especially as it was all done over the phone. I was even told that I could phone out of hours (up to 10pm) if I needed to. I was told that new stock was due at the end of Jan and I received a call on Friday 30th to say they would deliver on Monday which they did after contacting me with a very accurate delivery time. The driver couldn't have been more pleasant either. A very enjoyable experience from start to finish. I will be recommending them to my friends.

February 2, 2026
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Reply from Doble Motorcycles

Thanks for taking the time to leave such a fantastic review, we really appreciate it. We trust all is well but if you need anything then feel free to get in touch. Thanks again.

Rated 5 out of 5 stars

What a great sales person so easy to…

What a great sales person so easy to pick the bike up looked after us will refreshments and got on our way!!! 5star service!!!!

January 31, 2026
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Reply from Doble Motorcycles

That's great to hear Derek, thanks very much. We look forward to asssiting you again soon.

Rated 5 out of 5 stars

Doble motorcycle are by far the best…

Doble motorcycle are by far the best dealership I’ve ever interacted with. Special thanks to Nick and Mickey Doble

February 5, 2026
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Reply from Doble Motorcycles

It's always a pleasure to help you Brian! Thanks for your continued support and business and we look forward to seeing you again soon.

Rated 3 out of 5 stars

My experience at Dobble was strange and…

My experience at Dobble was strange and underwhelming. I had booked an appointment only to view a specific second-hand bike, but when I arrived it appeared the bike had been prepared as if I was there to collect it, rather than simply view it. On arrival, I was left waiting around 30–45 minutes to see the salesman I had booked in with. A young lady was very welcoming, offered me a coffee, and kindly offered to look after my gear while I walked around the local area while waiting, which I appreciated. Eventually, another gentleman from across the road came to see me, but he mistakenly took me to look at a new bike instead of the used one I had booked to view. Once this confusion was cleared up, he took me back across the road, through the warehouse, anD to the correct bike.

The whole process felt disorganised. The bike had clearly been serviced and made ready as though it was due to be handed over that day, despite me only booking a viewing. The salesman showed little knowledge of the bike, didn’t offer a test ride or further information, and I had to ask him to fetch the key and start it. At no point did I feel like a valued customer. I’ve purchased Hondas before and always had excellent experiences, but this visit didn’t reflect that standard at all.

I won’t go into full detail, but the finance process also felt awkward, and in the end I decided to purchase the bike outright instead. On delivery, the bike was dropped off with around 45 minutes’ notice and a call when outside, which I did appreciate, but there was very little interaction or handover. I love the bike itself, but if it wasn’t for the price, I wouldn’t repeat this process.

January 21, 2026
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Reply from Doble Motorcycles

Thank you for taking the time to leave such a detailed review. I’m genuinely sorry to hear that your visit felt disorganised and underwhelming, that’s certainly not the experience we aim to provide. You are correct that your appointment was booked as a viewing. The bike had been fully prepared in advance as we often do this proactively on used bikes so that a test ride or purchase can proceed without delay if the customer wishes.

On arrival, your original salesman was unfortunately tied up, and rather than keep you waiting any longer, another member of staff stepped in to assist. While his intention was to help, I acknowledge that there was some confusion and this could have been smoother.

I’m pleased to hear that Beth made you feel welcome while you waited, but I’m disappointed that overall you did not feel valued as a custome. With regard to finance and delivery, I appreciate your honesty. While I’m glad you’re enjoying the bike itself, I appreciate the steps to apply and sign up for finance can be tedious. We try to make this process as easy as possible but the information required by both the lender and the FCA for compliance are required for all finance customers and this is something that is out of our control.

We value constructive feedback like this, as it helps us improve, and we would welcome the opportunity to speak with you directly should you wish to discuss your experience further. That aside, we trust your new bike serves and are available to assist with anything else that you need in the future.

Rated 4 out of 5 stars

good service generally

good service generally - a bit of a wait but probably due to being busy. Confidence in salesperson

January 31, 2026
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Reply from Doble Motorcycles

Thanks for the positive feedback Peter. Yes, it was a busy day when you collected your bike, thanks for your patience and we apologise for the wait. We trust all is well with the new bike and if we can assist with anything else then just let us know.

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