Doctorcollector Reviews 

74
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Customers frequently praise the incredible attention to detail, gorgeous presentation, and high overall quality of the collectible items received. People note that merchandise is securely packaged, beautifully put together, and consistently matches the accurate descriptions provided online. However, some people mentioned that shipping times were quite long, requiring a significant and sometimes challenging wait of several months for preorders. A few reviewers also noted occasional concerns regarding packages arriving damp or damaged from transit, alongside rare delivery tracking issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the incredible collection of high... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the realistic design,... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing both fast shipping and significant delays.... See more

Order

Clients share satisfaction on order, highlighting prompt deliveries, pristine items, and consistent... See more

Value for money

Customers had positive experiences with value for money, expressing deep satisfaction and noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cool selection, collectibles arrived in perfect condition. Fun store! Also, if you have to wait months for a product's release, they keep good track of what you should receive and when. Sounds basic,... See more

Company replied

Rated 5 out of 5 stars

I bought the "Back to the Future" - Time Travel Memories - Metal Box from DoctorCollector, as well as the "Back to the Future - Time Travel Memories II Expansion Kit 1.21 Gigawatts" and the "Back to... See more

Company replied

Rated 5 out of 5 stars

This product was worth the wait. Every piece highlights the intricate part of the Stranger Things series. I may order another collection kit to add to my already growing, Stranger Things memorabilia.... See more

Company replied

Rated 5 out of 5 stars

Doctor Collector has gone above & beyond to provide an incredible experience. I ordered their Back to the Future Sports Almanac, & unfortunately it arrived damp from bad weather that day. Need not wor... See more

Company replied


Company details

Written by the company

Doctor Collector isn’t just another brand. It’s a passion project born from a love of movies, video games, and collecting. Created by die-hard collectors, we make Officially licensed products designed to bring your favorite worlds to life in ways standard merchandise cannot. Inside our secret laboratory, we develop immersive Collector Boxes filled with unique items and experiences that let fans dive deeper into the stories they love. Our goal is simple: to create collectibles that feel special, surprising, and truly made for collectors. We ship our products worldwide, with warehouse operations in Europe and the United States. Our European warehouse is located in Valencia, Spain, and our US warehouse is located in Idaho, USA. Join us and rediscover your favorite universes, because at Doctor Collector, we don’t just make products, we create experiences.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(74)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Omg the level of detail is crazy ..

Omg the level of detail is crazy ... there was a team banner flag in it and it was proper material ... even the Russian document I thought ha!!!!let's check Google a.i and see if its actuly Russian and omg it was . . Defo worth it and more and the diary is full off stuff and all looks hand written even the letters wowwww all I can say . And defo hope the others I get are at the quality cant wait for the next stranger things one ... highly recamend .... and guys if you read this I sooooooo wanna k ow gow you put the stuff together and wow!!!!!!! wish I could put more . But I gotta read through the stuff. As wowwww

June 27, 2026
Unprompted review
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Reply from Doctorcollector

Thank you so much for such an amazing review! 😊

It genuinely made us smile to read your reaction. We put a lot of care into making each box feel immersive, surprising and worth exploring, so knowing you enjoyed it this much means a lot to us.

We hope you have a great time going through everything, and we’ll do our best to make the next one just as exciting.

— The Doctor Collector Team

Rated 5 out of 5 stars

Love it!

Took a while, but it was worth it!

June 5, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Hi,

Thank you so much for your review!

We really appreciate your patience and we’re very glad to know the wait was worth it in the end.

Thanks again for your support.

Doctor Collector Team

Rated 5 out of 5 stars

Couldn’t be happier with the quality…

Couldn’t be happier with the quality and items in the Doctor Collectibles themed boxes awesome stuff, unique and just different from anything else you can find online or elsewhere.

October 7, 2025
Unprompted review
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Reply from Doctorcollector

Hi Alexis,

Thank you so much!

We love making collectibles that feel surprising, different, and made for fans like you who enjoy discovering every little detail.

Reading your review really made us smile.

Doctor Collector Team

Rated 5 out of 5 stars

The team member was extremely helpful…

The team member was extremely helpful and Solve to my situation extremely quickly. 10/10 thay should get a promotion 😃👍

June 4, 2026
Unprompted review
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Reply from Doctorcollector

Hi Jackie,

Thank you so much for your review!

We’re really glad our team could help you quickly and make things easier for you.

We’ll make sure your kind words are shared with the team! 😉

Doctor Collector Team

Rated 5 out of 5 stars

Back to the Future Memories Boxes

Great pre-order service so I was guaranteed the product as soon as available. Excellent, quality product that turned out to be our family's xmas present of the year. Everyone of all ages was intrigued & impressed.

June 3, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Hi,

Thank you so much for your wonderful review!

It’s lovely to hear that the product became such a special gift for your family. Reading such kind words honestly makes our day.

Thank you again for your support — it really means a lot to us.

Doctor Collector Team

Rated 1 out of 5 stars

Didn’t get my package

Didn’t get my package

December 22, 2025
Unprompted review
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Reply from Doctorcollector

Hi Adrian,

We’re very sorry to hear that you haven’t received your package.

We have checked the information available to us under the name used in this review, and we can only locate one order, which appears as delivered in the tracking information. We also haven’t found any previous message or support request from you regarding this issue, so we were not aware that there had been a problem.

It is possible that the order was placed using a different name or email address. Please contact our customer service team with your order number and the email address used for the purchase so we can review the case properly and help clarify what happened.

We take these situations seriously and will be happy to look into it.

Doctor Collector Team

Rated 5 out of 5 stars

Not disappointed one bit

I really like the quality of everything that came in my box. I ordered the how to train your dragon box and not only was it delivered quickly but it was also delivered in perfect condition. I would highly recommend ordering from this company.

November 15, 2025
Unprompted review
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Reply from Doctorcollector

Hi Nathanael,

Thank you very much for your kind words!

It’s great to know that everything went smoothly with your order and that the box arrived just as it should. We always want the unboxing experience to feel special from the moment it arrives.

We really appreciate your recommendation and your trust in Doctor Collector.

Doctor Collector Team

Rated 5 out of 5 stars

very detailed and lovingly put together items

I bought the
"Back to the Future" - Time Travel Memories - Metal Box from DoctorCollector, as well as the "Back to the Future - Time Travel Memories II Expansion Kit 1.21 Gigawatts" and the "Back to the Future" - Grays Sports Almanac.
I’m thrilled by how detailed the individual pieces are and how lovingly they’ve been put together. Only true fans could have produced this 👍

June 1, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Thank you so much for your wonderful review!

It makes us really happy to read this. Our team is made up of fans too, so we put a lot of care into creating pieces that feel special and authentic for collectors.

We truly appreciate your support and your kind words.

Doctor Collector Team

Rated 5 out of 5 stars

Jurassic Park Welcome Kit

This was my first purchase from Doctor Collector and I'm very happy with what I received. The Jurassic Park Welcome Kit I received is of high quality and arrived very fast. Securely packaged and with thought put into each piece of this kit. I will definitely come back to get the other Jurassic Park set.

April 15, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Hi,

Thank you so much for your lovely review!

We’re really glad your first order with us was a great experience. It’s always special for our team to know that the care we put into these kits is appreciated by collectors.

We’re also very happy to know that you’d like to repeat the experience with Doctor Collector. And of course, should you need anything, we’ll be here to help.

Doctor Collector Team

Rated 5 out of 5 stars

Stranger Things collectible Tin Box

I loved my Stranger Things collectables box! The online video and photos are just like the actual item I received. Worth the money spent on this collectable. It did come later than it said it was, but it was worth the wait.

December 13, 2025
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Hi,

Thank you so much for your review!

We’re very happy to know that you enjoyed the Stranger Things collectibles box and that the final product met your expectations.

We truly appreciate your patience. We’re always working to improve as a company and feedback like yours helps us keep moving in the right direction.

Doctor Collector Team

Rated 5 out of 5 stars

Wow Factor!

This product was worth the wait. Every piece highlights the intricate part of the Stranger Things series. I may order another collection kit to add to my already growing, Stranger Things memorabilia. Great job highlighting all the details!

April 22, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Hi,

Thank you so much for your wonderful review!

We’re really happy to know that the Stranger Things box has found a place in your collection. Our team puts a lot of care into every detail, so reading comments like this truly means a lot to us.

We’d be delighted to have you back for another collection in the future.

Doctor Collector Team

Rated 5 out of 5 stars

Delighted my purchase fast delivery

Delighted my purchase fast delivery

April 24, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Thank you so much for your review!

We’re really glad to know you had a great experience with your purchase. Your support means a lot to us.

Doctor Collector Team

Rated 1 out of 5 stars

Spamming me 5 years later

They’re asking me for a review for an order I placed over 5 years ago. Well here’s your review. Don’t spam me with this stuff. To anyone reading, be careful from buying here, because they’ll spam you.

May 28, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Hi,

We’re very sorry for the inconvenience. This was an error in the app that manages our Trustpilot review invitations.

The request should only have been sent to recent customers after a new purchase, but due to this issue, some old orders were included by mistake. We completely understand your frustration and sincerely apologize for the unwanted message.

We take this seriously and are already reviewing the issue to make sure it does not happen again. Also, if you send us a message with the email address used for your order, we’ll remove you from our database so you won’t receive any communication from us.

Again, our apologies, and thank you for bringing this to our attention.

Doctor Collector Team

Rated 5 out of 5 stars

Great

Pre-ordered, received at the period said. Incredible props, like in the serie. It's the second time and pleased like the first time.

January 15, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Hi,

Thank you so much for your kind words! We’re really glad you’re enjoying our products and that you chose Doctor Collector again.

Your words means a lot to us :)

Doctor Collector Team

Rated 5 out of 5 stars

Best collectors box!

I really love the Stranger Things collectors box! I love how unique every item is! I have all of the paper items in an album to keep them nice! Highly recommend the Stranger Things collectors box!

October 4, 2025
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Hi,

Thank you so much for your lovely review! We’re really happy to hear that you loved your Stranger Things collector’s box.

Keeping the paper items in an album is such a great idea :) we love knowing that collectors take care of the details we put into each collector's box.

Thanks again for your recommendation!

Doctor Collector Team

Rated 5 out of 5 stars

Great experience

I ordered the Stranger Things box set for my son and he loved it. It's an incredible collection of items. I also had questions about shipping, and the customer service team was quick to respond. Everything arrived on time.

October 14, 2025
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Hi,

Thank you so much for your lovely review!

We’re really happy to hear that your son loved the Stranger Things box. That means a lot to us.
We’re also glad our customer service team could help with your shipping questions and that everything arrived on time.

Doctor Collector Team

Rated 5 out of 5 stars

Excellent quality and accuracy

Excellent quality and accuracy! I love the products and have many different versions

March 28, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Hi,

Thank you so much for your review!

We’re very happy to know that you’re enjoying your collection. It’s always special for us to hear from customers who keep coming back to our products.

We truly appreciate your support.

Doctor Collector Team

Rated 5 out of 5 stars

Incredible!

I preordered Stranger Things - Hawkins Memories "Vecna's Curse" Limited Edition on 31st December 2025 and it came today. Honestly one of the best collectibles I have ever purchased. The attention to detail is insane. Now I understand why it takes a while to ship. The company has put in so much effort creating this. I’m actually amazed. 10/10 would recommend.

May 13, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Thank you so much for your wonderful review!

We’re thrilled to hear that your Stranger Things - Hawkins Memories “Vecna’s Curse” arrived safely and that you love it so much. Our team puts a great deal of care and detail into every collectible, so reading your words truly means a lot to us.

Thank you for your patience with the preorder and for understanding the time and effort behind the creation process. We’re very happy to know it was worth the wait.

Enjoy your collectible, and thank you again for recommending Doctor Collector!

Rated 5 out of 5 stars

Product ordered: Jurassic Park “Lost Memories” box set

Delivered from Spain to France in 5 days via UPS.

Product perfectly matches the description on the website. I am very satisfied!

December 31, 2025
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Thank you so much for your kind review!

We’re very happy to hear that you’re satisfied with your purchase.

We truly appreciate your trust in Doctor Collector and hope you enjoy your collectible!

Rated 2 out of 5 stars

Ordered an expensive collectors limited…

Ordered an expensive collectors limited edition box set for my Son's Christmas present. Initially received a reply from their customer service to tell me it is an estimated delivery. In getting in touch with UPS who deliver their products I see that a label has been created for the package but they havent even received the package from Doctor Collector yet which concerns me. I have already been scammed twice in the past 2 months by sellers online and really hope this isn't another one. They are now not responding to my emails which again is concerning. Really hope I am wrong about this and that my package will be delivered asap

November 28, 2025
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Hi,

Thank you for your review, and we’re very sorry for the delayed response and for any concern caused during the delivery process.

We completely understand your worries, especially given your previous experiences with other online sellers.

After checking your order, we can confirm that it was successfully delivered.

We sincerely apologise if there was any delay or lack of updates while the shipment was in transit.

Thank you for your patience, and we hope your son enjoys the collector’s edition box set.

Kind regards,
Doctor Collector Customer Service

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