Dogs Trust in Evesham have been brilliant from emailing the adoption application form to picking up Lillie - Now Daisy. They went through everything throughly, made sure that the visits were comfortab... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional caring staff. Full support all the way through the process of adopting our new companion. Arrangements made to help with our 7 hour round trip to meet our potential companion so we di... See more
Company replied
Terrific experience with adopting our puppy from the Dogs Trust. We visited a couple of times and no suitable match. Also applied to adopt online. Finally a phone call came from the lovely Lindsey at... See more
Company replied
Really friendly, helpful staff. Lots of support . Found the perfect match aided by all the handover information given. I'd definitely recommend going for a visit instead of just looking online. George... See more
Company replied
Company details
Written by the company
Hi, we're the dog charity! Our love for dogs means we want the very best for all of them, always. So whether it’s caring for them, lending their owner a helping hand, or finding them a loving family, we’re here whenever and wherever they need us most, around the corner and around the world, because we believe ‘a dog is for life’.
Contact info
Dogs Trust House, 2 Wakley Street, London, EC1V 7RQ, London, United Kingdom
- 03030030000
- letusknow@dogstrust.org.uk
- www.dogstrust.org.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The team were so helpful
The team were so helpful, giving us plenty of time with our puppy on our meet and greet. I’m so pleased we were able to adopt!
July 5, 2026
Unprompted review
Reply from Dogs Trust
Good morning,
Thank you so much for your review.
We always aim for a paw-sitive experience, so are pleased this stood out for you.
Thank you for taking the time to get in touch and please don't hesitate should you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
After first applying to the Dogs Trust…
After first applying to the Dogs Trust at Loughborough, we were disappointed to learn that we lived too far away for home visits. However, our application was kindly transferred to Leeds, and it wasn't long before we received a phone call to say that you had a seventeen-week-old Airedale Terrier available.
As you can imagine, we were absolutely delighted and responded immediately. Hattie is now the fifth Airedale Terrier we have had over the years, including those we had as a family, so she is a breed we know and love.
Hattie has settled in beautifully. In fact, it feels as though she has been with us for months rather than just a few days. She is doing exceptionally well, thoroughly enjoying life, and has already become extremely popular with everyone she meets.
Thank you so much to everyone at the Dogs Trust. You have done a marvellous job caring for Hattie and finding her such a loving home. We are absolutely delighted with her and couldn't be happier
July 10, 2026
Unprompted review
Reply from Dogs Trust
Good morning Richard,
Thank you for taking the time to leave us such a pawsitive review!
It's fantastic to hear that you enjoyed your adoption experience with Dogs Trust Leeds and felt supported by the team. We pride ourselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s really encouraging to know that this was reflected in your experience when adopting. We'll be sure to share your kind words with the team.
We are so glad that we could help you to welcome Hattie into your family and we hope you share many happy memories together.
Thank you for giving a Dogs Trust dog a furerver home!
Best wishes,
Michelle
Dogs Trust🐾
Reply from Dogs Trust
Good morning Dariusz,
Thank you for your kind review.
Our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
Thank you for giving a Dogs Trust dog a wonderful furever home and please don't hesitate to get in touch should you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
Caring staff
The staff were very helpful, gave me the details of the dog & her background & made arrangements for me to visit at my convenience. They were honest about the conditions from which the dog came & highlighted problems I may face as a result of that & made sure I was aware of their behavioural team, from whom I could get help & advice.
March 2, 2026
Unprompted review
Reply from Dogs Trust
Good morning Linda,
Thank you for your lovely review.
It’s great to hear that you had a great adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's wonderful that this shone through.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
Very straight forward process
From seeing an advert in our social media feed to taking home our rescued dog took four days. The process at the rehoming centre was very straight forward. We completed a registration form online & spoke to Lori about a specific dog a few minutes later. The dog wasn’t staying at the kennels but we were able to arrange a meet & greet for the next day. It was clear immediately how compatible we were for the dog & by Saturday she was on her way to her forever home. She has settled in completely without any issues what so ever. We know that we are extremely lucky but this is also down to the Dogs Trust expertise in pairing up the dogs with the right homes.
Two days later we received a call from the Dogs Trust to make sure everything was ok & the offer of further support if needed. We are to receive a further follow up call in a couple of weeks but as things stand, it’s like we have had our dog for years already.
July 7, 2026
Unprompted review
Reply from Dogs Trust
Good morning Stuart,
Thank you for your pawsome review!
We pride ourselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s fantastic to know that this was reflected in your experience.
It's good to hear that you found your Post Adoption Support helpful; we understand the importance of staying in touch with our adopters to offer a helping paw whenever it may be needed.
We hope you enjoy making lots of lovely memories with your new furry family member!
Best wishes
Michelle
Dogs Trust 🐾
Staff at both West Calder and Glasgow…
Staff at both West Calder and Glasgow were incredibly friendly and knowledgeable. Great advocacy for the dogs in their care and a massive shout out to their fantastic foster carers. Mrs Worldwide is missing her friends at West Calder but is happy to be home 💕
July 12, 2026
Unprompted review
Reply from Dogs Trust
Good morning Katherine,
Thank you for your lovely review.
It’s great to hear that you enjoyed your adoption experience and found our teams to be friendly and knowledgeable.
We're always here to lend a helping paw if you need any support!
Best wishes
Michelle
Dogs Trust 🐾
Great experience
We were made to feel welcome at every visit. The process was explained well and lots of information and advice given, even though we had adopted from them before.
All areas we visited where very clean and the movement of the dogs was done with great professionalism.
July 12, 2026
Unprompted review
Reply from Dogs Trust
Good morning Samantha,
Thank you for your lovely review.
It’s great to hear that you had a great adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's wonderful that this shone through.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
The staff where excellent and…
The staff where excellent and knowledgeable the whole process was explained step by step the follow up phone calls for any help or advice they could give was a nice touch
Nothing was to much it made the adoption easy and pleasant experience for me I felt reassured that the dog trust would help with any problems I might have
July 12, 2026
Unprompted review
Reply from Dogs Trust
Good morning Tony,
Thank you for your kind review.
It is lovely to hear that you found the team to be excellent and knowledgeable - our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
We're always here to lend a helping paw if you need any further support!
Best wishes
Michelle
Dogs Trust 🐾
Well done to all the staff at The Dogs Trust in Evesham
Dogs Trust in Evesham have been brilliant from emailing the adoption application form to picking up Lillie - Now Daisy. They went through everything throughly, made sure that the visits were comfortable for all involved especially Daisy & they have called to check up to see how Daisy is settling into her new home. Very impressed with the whole process.
July 11, 2026
Unprompted review
Reply from Dogs Trust
Good morning Margaret,
Thank you for your pawsome review!
It’s great to hear that you felt supported and informed by our Evesham rehoming team throughout the process of adopting the gorgeous Daisy.
We pride ourselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s fantastic to know that this was reflected in your experience.
We hope you and Daisy make lots of lovely memories together.
Best wishes
Michelle
Dogs Trust 🐾
The most amazing organisation
The most amazing organisation. Kind and patient. They always go above and beyond- with the dog’s welfare as paramount.
July 13, 2026
Unprompted review
Reply from Dogs Trust
Good morning Zoe,
Thank you for your kind review!
We always aim for a paw-sitive experience, so are pleased this stood out for you.
Thank you for taking the time to get in touch and please don't hesitate should you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
Absolutely beautiful place for the dogs…
Absolutely beautiful place for the dogs to be looked after, so well cared for. Staff so knowledgable and kind and informative, helped us get our forever dog.
July 11, 2026
Unprompted review
Reply from Dogs Trust
Good morning Cathy,
Thank you for your pawsome review!
It’s great to hear that you enjoyed your adoption experience. All of our teams pride themselves on providing a supportive and helpful journey, and it is lovely that this was reflected in your experience when adopting from us.
Please don't hesitate to stay in touch with us to share some pupdates on your new family member's adventures with you and we're always here to lend a helping paw if you need any support!
Best wishes
Michelle
Dogs Trust 🐾
Dogs trust called me after 48 hours…
Dogs trust called me after 48 hours post adoption to ask how everything has been. The call was really nice and straight forward and they offered lots of support for any issues we were having
July 13, 2026
Unprompted review
Reply from Dogs Trust
Good morning Rebecca,
Thank you for your lovely review!
It's fantastic that you found your Post Adoption Support helpful. Our ultimate aim is to set our dogs up for success, and we understand the importance of staying in touch with our adopters to offer a helping paw whenever it may be needed.
Thank you for giving a Dogs Trust dog a wonderful new home!
Best wishes
Michelle
Dogs Trust 🐾
The staff at Dogs Trust Kenilworth…
The staff at Dogs Trust Kenilworth rehoming centre were all next level. Everyone we spoke to with our experience adopting were very kind and helpful, it is easy to see how passionate about dogs they all are. We had a couple of setbacks with red weather warning for heat meaning we couldn't bring our dog home when planned and then when she needed an operation, but the staff were happy to help and kept us well informed about what the next stages were. We can't praise or recommend them enough, thank you guys and girls.
July 11, 2026
Unprompted review
Reply from Dogs Trust
Good morning Kyle,
Thank you for your pawsome review!
It’s great to hear that you enjoyed your adoption experience and found our Kenilworth team to be kind and helpful.
We will be sure to share your kind words with the Kenilworth team.
We hope you and Vera enjoy making many happy memories together. Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
Everyone at the dog trust at Basildon…
Everyone at the dog trust at Basildon are so caring about the animals, I met Cyndi and I just knew she was for me, as I was walking round looking at the dogs I stopped and spoke to her as she sat at the glass window as I walked away she put her paw on the glass, that was it she had my heart and now she’s home ,
July 3, 2026
Unprompted review
Reply from Dogs Trust
Good morning Jackie,
Thank you for your pawsome review!
We pride ourselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s really encouraging to know that this was reflected in your experience when adopting.
We will be sure to share your kind words with all of the team at the Basildon Rehoming Centre.
Please don't hesitate to get in touch should you ever need any suppawt!
Best wishes
Michelle
Dogs Trust 🐾
Love Dogs trust
Love Dogs trust. We adopted our 2nd dog and once again they took the time and care to match us with the right dog. This time it was a puppy after losing our last dog. The aftercare and support is great and there were lots of benefits to adopting from Dogs trust such as neutering voucher and the freebies on collecting your dog to give them the best start. We always support dogs trust and can also donate to the charity shops online to raise much needed funds!
March 30, 2026
Unprompted review
Reply from Dogs Trust
Good morning Baljit,
Thank you for your kind review.
We're sorry to hear of your dog's passing. It's lovely to hear that your experience when adopting was so pawsitive and that you have found a match in the lovely Harvey.
Thank you so much for your kind suppawt - we really appreciate it and hope you and Harvey make lots of fantastic memories together.
Best wishes
Michelle
Dogs Trust 🐾
Excellent adoption process
Excellent adoption process, outstanding support, and genuine care
I recently adopted two greyhounds from Dogs Trust, and the entire experience has been exceptional from start to finish. The staff were knowledgeable, organised, and clearly passionate about matching dogs with the right homes. Every step of the process felt thoughtful and well‑managed, and I always felt confident that the team had the dogs’ best interests at heart.
What impressed me most was the level of support after bringing my dogs home. Dogs Trust didn’t just hand them over — they made sure I understood their routines, their personalities, and what to expect during the first few days. They checked in, offered guidance, and made it clear that I could reach out if I needed help. That kind of follow‑up makes a huge difference, especially when adopting two dogs at once.
Both of my greyhounds are settling beautifully. The advice I received about feeding, routines, and early behaviour has been spot‑on, and it helped me handle those first nights with confidence. You can tell the staff genuinely care about the dogs and want them to succeed in their new homes.
I’m extremely grateful for the work Dogs Trust does. Their professionalism, kindness, and ongoing support made the adoption experience smooth and reassuring. I would highly recommend them to anyone considering adopting a dog.
July 10, 2026
Unprompted review
Reply from Dogs Trust
Good morning Shakore,
Thank you so much for your amazing review.
It’s great to hear that you enjoyed your adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's great that this shone through.
We pride ourselves on matching dogs to the best possible homes, and we always aim for a paw-sitive experience! It sounds like you found the paw-fect match for your family with Unity and Unice.
It's fantastic that you found your Post Adoption Support helpful. Our ultimate aim is to set our dogs up for success, and we understand the importance of staying in touch with our adopters to offer a helping paw whenever it may be needed.
Thank you again for giving two amazing pooches a loving forever home. Please don’t hesitate to reach out if you ever need any support!
Best wishes
Michelle
Dogs Trust 🐾
A wonderful success story from Leeds
This has been one of the most rewarding experiences we’ve ever had. It was love at first sight with Yuki and the support from Dogs Trust has been exceptional. We already had a Labrador so making sure both dogs were equally happy was at the very heart of all discussions and visits. Every member of staff has been so supportive but Claire at the Leeds rehoming centre was simply wonderful. It feels like we’ve helped three dogs, by this single adoption - Yuki is already settling into her loving forever home, our Labrador Bailey now has a wonderful little companion and they’re already acting as if they’ve been together for ages! plus a third dog now gets to benefit from the amazing expertise of the Dogs Trust family. The work you do is incredible and thank you!
July 12, 2026
Unprompted review
Reply from Dogs Trust
Good morning Joanne,
Thank you for taking the time to leave us such a pawsitive review!
It's fantastic to hear that you enjoyed your adoption experience with Dogs Trust Leeds and felt supported by the team. We pride ourselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s really encouraging to know that this was reflected in your experience when adopting. We'll be sure to share your kind words with Claire and the team.
We are so glad that we could help you to welcome Yuki into your family and we hope you share many happy memories together.
Thank you for giving a Dogs Trust dog a furerver home!
Best wishes,
Michelle
Dogs Trust🐾
Reply from Dogs Trust
Good morning,
Thank you so much for your review.
We always aim for a paw-sitive experience, so are pleased this stood out for you.
Our foster carers do a fantastic job in caring for our wonderful dogs waiting for their forever homes.
Thank you for taking the time to get in touch and please don't hesitate should you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
Our experience with adopting Albie from…
Our experience with adopting Albie from Bridgend was wonderful, everyone was so helpful from the call we had from Julie on the Monday and then arranging to come down from York the following week to see Albie and pick him up the next day. Then the following up call on the Saturday to see if he had settled in. Which he seems to, you would think he has been here for ever. I don’t think that you could improve on anything that you are all ready doing. Staff are very professional and knowledgeable.
July 11, 2026
Unprompted review
Reply from Dogs Trust
Good morning Eve,
Thank you so much for your review.
We always aim for a paw-sitive experience, so are pleased this stood out for you throughout your adoption journey.
Thank you for giving Albie a loving forever home. We’ll make sure your feedback is shared with Julie and the team, and please don’t hesitate to reach out if you ever need us - we’re always here with a helping paw.
Best wishes
Michelle
Dogs Trust 🐾
I cannot recommend the Dogs Trust…
I cannot recommend the Dogs Trust enough. From the very start,the Team at the Dogs Trust were fantastic. I need to say a big thank you to the first lady I spoke to when I first rang up she was so helpful and supportive. Everyone was so caring and welcoming, at the Centre putting both us and the dogs at ease. The service was highly efficient, and the staff were extremely helpful with the introductions,ensuring we all had the information we needed. The entire process was so straightforward. I'd highly recommend them.
Thank you all for making it such a wonderful experience.
July 4, 2026
Unprompted review
Reply from Dogs Trust
Good morning Suzanne,
Thank you for your pawsome review!
It’s great to hear that you enjoyed your adoption experience. All of our teams pride themselves on providing a supportive and helpful journey, and it is lovely that this was reflected in your experience when adopting from us.
Please don't hesitate to stay in touch with us to share some pupdates on your new family member's adventures with you and we're always here to lend a helping paw if you need any support!
Best wishes
Michelle
Dogs Trust 🐾
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.