I am very satisfied so far with the service I have received to-date . However, I am waiting on a response to enable me to move forward with the next step towards our journey later in the year.
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Review summary
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What people talk about most
Reviews shaping this summary
Very efficient service, sorted us out when we missed our connecting flight from liverpool to tenerife due to a 5 hour delay at the Isle of man airport. Iris was superb at getting us on a flight the fo... See more
Company replied
Anna the Dohop representative contacted EasyJet on our behalf as a connecting flight was cancelled. This took the hassle of contacting them ourselves. The reply was quick and we will receive a full re... See more
Company replied
Just had to use Dohop support as EasyJet changed one leg of a connection resulting in my second flight leaving before my first flight arrived. TBH easy jet were less than helpful so I didn’t hold... See more
Company replied
Company details
Written by the company
Dohop is helping people find the best connecting flights to minimise the cost of travel. Our revolutionary self-connect solutions have allowed people to get to their destination in the fastest and cheapest way. More recently, we’ve been successfully powering airlines and airports from around the globe to do the same.
Contact info
Katrínartún 4, 105, Reykjavik, Iceland
- +44 1200 401410
- service@dohop.com
- www.dohop.com
3.9
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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MY MONEY GOT DEDUCTED AND THE FLIGHT IS…
MY MONEY GOT DEDUCTED AND THE FLIGHT IS NOT CONFIRMED, NEITHER RECEIVED A MAIL OR MESSAGE OR A REFERENCE NUMBER FOR THE BOOKING.ABSOLUTELY STUCK IN BETWEEN.
January 4, 2026
Unprompted review
Reply from Dohop
Dear Komal,
We’re sorry to hear that your payment was deducted but you haven’t received a booking confirmation or reference number — we understand how worrying that feels.
To help resolve this as quickly as possible, we’ll assign an agent to reach out to you directly and check the status of your booking. They’ll review what happened and guide you on the next steps.
In the meantime, please keep an eye on your email inbox (including spam/junk folders), as our team will contact you shortly.
Kind regards,
Dohop Support
Dohop does not do what they promise
They state:
If your flight faces delays or gets cancelled, Dohop's ConnectSure ensures you reach your destination smoothly and without any extra cost to you.
We handle the logistics; you enjoy the peace of mind.
None of this is true on a overbooked flight!
We faced an overbooked flight, Dohop was not reachable on phone was in a phone queue for more then 40 minutes. I had too book alternative flight. made extra 1500 euro costs to get home, i did not even get the phone cost back. I was not helped en had to make all the new bookings myself.
Thank you for doing nothing Dohop!
January 24, 2025
Unprompted review
Reply from Dohop
Dear Patrick,
We’re sorry you were offloaded from your first flight and missed your onward connection. We know how disruptive and frustrating that experience is, especially when you’re trying to get home.
To clarify, ConnectSure applies only when a covered travel disruption—such as a delay, cancellation, or reschedule by the airline—affects your itinerary. In this case, the missed first flight was due to overbooking, which is an operational decision made by the airline and not a covered event under our Terms. Because of this, ConnectSure could not be activated for your onward segment or the costs that followed.
For overbooking incidents, the operating airline is responsible for handling denied‑boarding compensation or reimbursement claims, and we recommend contacting them directly with your documentation.
We also regret the long wait time you experienced when trying to reach us. This is not the level of support we aim to provide, and we’ll take this into account as we continue improving our service.
Kind regards,
Dohop Support
This is a scam organisation that should be shut down.
This is a scam organisation that somehow intercepts bookings on easyjet and then charges a hidden fee that you only find out about once you have paid for the transaction and you get a confirmation from this organisation that you had no idea until that point you were contracting with.
Following my review, DoHop responded and had the affrontery to make the following statements:
"1. When you search on easyJet.com for a route with no direct flights, you are intentionally redirected to the official Flight Connections platform at:
.......flightconnections..easyjet..com"
When they say 'intentionally' rest assured that the intention is not yours, but theirs. To the unsuspecting traveller, you are continuing your booking with Easyjet, everything is in Easyjet orange, Easyjet font, Easyjet look and feel, and the only sign you have moved across to a completely different platform is the change of URL in the address bar. This is nothing less than fraudulent misrepresentation and I have not finished dealing with this scam outfit yet.
Their second statement was
"2. Once you land on that site, the booking process falls under Dohop’s Terms & Conditions, which outline our right to charge booking and service fees."
Outrageous statement - you would really struggle to spot that you had moved across to a completely different platform. They have taken the art of scamming to a new level.
They then go on to lie, in Para 4, that "Dohop’s fees are shown repeatedly and transparently in the “see price breakdown” before payment."
You will not see DoHops's fees anywhere (let alone repeatedly) except if you happened to click on the fare breakdown link which sets out all the taxes and other charges that go with any airline ticket. No-one other than the occasional nerd would ever click on that link and there is no transparency whatsoever around DoHops fees. They do nothing at all to draw your attention to the fact that you are contracting with them and incurring fees significantly over and above those that you would incur by making separate bookings for the flights you wish to take.
In Para 6 they say "You must accept the Dohop Terms & Conditions before the booking can be completed. Nothing is added afterward — the price you see before paying is the final price"
Well at least I can't argue with that one. Every time you book a flight with Easyjet you tick a box saying you accept their t's and c's. Has anyone actually read any of that before ticking the box - congratulations if you did - you are in a very very very small minority. The price quoted is indeed what you will pay. There is, however, absolutely nothing whatsoever to indicate that there are any charges comprised in this price other that the usual Easyjet fare (incorporating the usual airline, airport and governmental taxes). However, having clicked the payment button, you will get emails from Easyjet addressing their customer, DoHop, as "Hi DoHop" together with an email from DoHop whom you probably not realise until that point that you had entered a contract with and advising how much money they had solen from you under false pretences.
In their para 7 they say "These steps are part of the legitimate easyJet booking flow. No outside entity is taking over your booking." Plainly a lie, evidenced by the fact that even Easyjet acknowledge that Dohop have stepped into the transaction. This statement is therefore contradicted in black and white (and orange), by Easyjet in the addressing of their own emails.
This is the epitome of a scam outfit, fraudulently intercepting transactions and taking money from unsuspecting travellers, and for providing a 'service' that you didn't know you were getting and that you quite probably didn't want and wouldn't have paid for if you had known about it up front. It seems they have been around a while and it amazes me that they have not been taken down for this scam behaviour before now.
December 31, 2025
Unprompted review
Reply from Dohop
Dear Peter,
We’re sorry this experience left you frustrated, but several points in your review are incorrect and may mislead others. Here’s what actually happens during the booking process:
1. When you search on easyJet.com for a route with no direct flights, you are intentionally redirected to the official Flight Connections platform at:
https://flightconnections.easyjet.com/
2. Once you land on that site, the booking process falls under Dohop’s Terms & Conditions, which outline our right to charge booking and service fees.
3. The site is powered by Dohop, while all flights are booked directly with easyJet or with the operating airline when paired with a partner carrier.
4. Dohop’s fees are shown repeatedly and transparently in the “see price breakdown” before payment.
5. Fees are non‑refundable once the service is delivered — meaning when flights are officially ticketed and booked.
6. You must accept the Dohop Terms & Conditions before the booking can be completed. Nothing is added afterward — the price you see before paying is the final price.
7. On the same platform, you are also given the option to add ConnectSure. This protects your remaining active flight if one of the flights in your self‑connect itinerary becomes disrupted under normal circumstances.
These steps are part of the legitimate easyJet booking flow. No outside entity is taking over your booking.
Kind regards,
Dohop Support
Iris was a gem!
Iris was great. She was the only person able to help me resolve a flight issue caused by EasyJet.
She was friendly and clear about the options available. She even went out of her way to help me look for alternative flights.
Iris is an asset to have at the company.
December 30, 2025
Unprompted review
Reply from Dohop
Dear Craig,
Thank you very much for your kind words about your experience with Iris. We are delighted to hear that she was able to resolve the flight issue caused by EasyJet and that you found her both friendly and clear about your options. It is especially valuable to know she went the extra mile to help you look for alternative flights.
We truly appreciate you taking the time to share this feedback, as it helps us recognize great service and continue improving. We will make sure your compliments are passed on to Iris and our team.
Kind regards,
Dohop Support
Misleading self-transfer itinerary sold without visa disclosure
I booked an itinerary through Dohop that included a self-transfer transit requiring entry into India.
The platform was aware of the passenger’s nationality at the time of booking, yet failed to clearly disclose that an Indian visa would be required to complete the self-transfer.
As a result, the ticket became completely unusable. Despite this being a system-level issue (selling an itinerary that is not legally usable for the passenger), Dohop declined responsibility and referred only to general terms and conditions.
As a travel professional, I find this practice misleading and unsuitable for both individual travelers and agencies. A platform should not offer itineraries that are objectively invalid for a passenger’s nationality without very clear, unavoidable disclosure before payment.
This experience resulted in financial loss, operational disruption, and loss of trust.
December 30, 2025
Unprompted review
Reply from Dohop
Dear Haitham,
Thank you for sharing your feedback. We understand the importance of clarity when booking self‑transfer itineraries, and we appreciate the opportunity to clarify how the process works.
To clarify:
• Visa, entry, and transit requirements are determined by immigration authorities.
As outlined in the Dohop Terms & Conditions, travellers are responsible for ensuring they meet all entry, transit, and visa requirements for their journey. This responsibility is also reiterated in the Dohop confirmation email to ensure travellers are aware of these requirements before departure.
• Self‑transfer itineraries may require clearing immigration.
This can involve visa or entry rules depending on the country involved. These regulations are set externally and are not controlled by Dohop.
• Nationality entered during booking cannot determine visa eligibility.
This information is used for ticketing purposes only. Immigration authorities decide all entry and transit permissions, and these can vary widely based on nationality.
• The booking was issued correctly.
The difficulty arose from local immigration regulations, not from an error in the booking system.
We appreciate your perspective as a travel professional and thank you for taking the time to provide your insights.
Kind regards,
Dohop Support
My request was handled professionally…
My request was handled professionally and quickly. Thank you. I have had a pleasant experience working with Dohop.
December 30, 2025
Reply from Dohop
Dear Olga,
Thank you very much for your kind feedback and for sharing your experience with us. We are delighted to hear that your request was handled professionally and quickly, and that you found the overall experience of working with Dohop pleasant.
Providing efficient and reliable support is very important to us, and feedback like yours helps us confirm we are on the right track while continuing to improve our services.
If you ever need assistance again or have any questions in the future, please feel free to contact us at service@dohop.com.
Kind regards,
Dohop Support
No problems, good customer service
Missed my connecting flight due to delays, made a claim with Dohop for the cost of the rebooked flight. Took about a month for claim to get processed but all went smoothly. Good customer service via whatsapp and via email.
Did not need to claim for food or hotel but they double checked this with me when processing my claim. Responded very quickly.
Review prompted by email
December 29, 2025
Unprompted review
Reply from Dohop
Dear Lily,
Thank you very much for your review and feedback.
We are pleased to hear that your claim for the rebooked flight, following your missed connection, was processed smoothly and that you were satisfied with our customer service via WhatsApp and email. We also appreciate you mentioning that our team double-checked food and hotel expenses with you and responded quickly, even though you did not need to claim for them.
Your feedback helps us improve our services and continue to refine our claims handling and communication.
If you have any further questions or need assistance in the future, you are always welcome to contact us at service@dohop.com.
Kind regards,
Dohop Support
Unable to cancel
trying to cancel a booking, less than 24 hours after making it.
got sent in a never ending loop of almost inteligent customer service robots, and asked to go to "manage my booking" which apparently does not exist, when i asked the bot for a link to the i was sent to a page that responded with 404 page not found
December 26, 2025
Unprompted review
Reply from Dohop
Dear Steffen,
Thank you for your review and for sharing your experience with us. I am very sorry to hear about the difficulties you faced when trying to cancel your booking within 24 hours, especially being sent in a loop between automated assistance and a non-working “manage my booking” link resulting in a 404 error.
According to the information in our system, we can see the agent did provide a reply in your chat within the 20 mins after your last message, but, unfortunately, due to further no response, was forced to close the chat.
Please, note that neither of the airlines in your itinerary has a 24-hour cancellation policy. In both cases only a tax refund is possible in case of a voluntary cancellation.
We will make sure to make our automation more accessable and user-friendly.
Kind regards,
Dohop Support
There for us when we needed it most
We missed our connecting flight due to a problem with one of the planes (unrelated to Dohop), and our booking company Dohop was able to get us onto a new flight back home for the following morning, and cover us for our hotel stay at the airport for all of our passengers! They even cover meals we had while waiting. They were responsive and helped us when we needed it most, thank you so so much to the team at Dohop!
July 20, 2025
Unprompted review
Reply from Dohop
Dear Mariam,
Thank you very much for your kind words and detailed feedback about your experience with Dohop.
We are delighted to hear that, after you missed your connecting flight due to an aircraft issue, our team was able to assist by arranging a new flight for the following morning, as well as covering your airport hotel stay and meals for all passengers in your booking. It is especially rewarding to know that you felt supported and that our responsiveness made a difference when you needed it most.
Your feedback is truly appreciated and helps us continue to improve our services.
Kind regards,
Dohop Support
Absolute scam service
Absolute scam service. They take all the fees of a middle-man booking agency, but offer zero protection or accountability if anything happens to the flight. They send you directly to the airlines at the end of their reservation process so they can claim "you bought it from the airlines, not us.". My flight was cancelled three hours before departure during Christmas travels. The airline said I had to make the refund request with DoHop because they were booking agency. DoHop said "sorry, you technically bought it from airline." I had to buy an entirely new flight. DoHop is offering to refund me the difference between the two flight's costs, minus 22% tax. This is a joke of a company. DO NOT WASTE YOUR MONEY ON THEM.
December 22, 2025
Unprompted review
Reply from Dohop
Dear Roy,
Thank you for taking the time to share your detailed feedback, and we are truly sorry for the stress and disruption you experienced during your Christmas travels.
We understand how frustrating flight cancellations can be, especially during the holidays, and we also understand the confusion that can sometimes arise between airline responsibilities and Dohop’s ConnectSure coverage. Allow us to clarify this for full transparency.
ConnectSure provides protection specifically for missed onward connections.
This means it covers the fare difference between your originally booked onward segment (LGW–OSL) and the replacement onward segment needed after the disruption (BRU–OSL). However, it does not cover the cost of an entirely new itinerary, such as the JFK–BRU–OSL journey you ultimately purchased.
This is why our team offered reimbursement based on the eligible portion of the trip rather than the full cost of the new tickets. The reference to covering 22 percent relates to that applicable fare difference only, not the total fare of the new itinerary.
We encourage you to remain in contact with the customer support agent currently handling your case so they can continue assisting you directly.
We genuinely value your feedback, as it helps us improve the clarity of our communication and the service we provide.
Kind regards,
Dohop Support
Scam, terrible experience.
I booked a VietJet flight from Melbourne to Hanoi through the WAYA website ( Dohop). During the booking, I carefully entered my full passport details, including my three-word given name.
WAYA's system, due to a technical error, transferred only the first word of my given name to the airline. My VietJet confirmation arrived with an incorrect, unusable name.
When I contacted WAYA's customer service multiple times (both by phone and email), they gave me the same useless response: "The name change must be done by VietJet." I contacted VietJet directly, and they clearly stated they cannot amend names on bookings made by third-party agents—only WAYA, as the booking agent, can request this.
Now I am stuck in a hopeless limbo. WAYA refuses to take responsibility for their own system's error, and the airline cannot help. Because of WAYA's mistake and their refusal to fix it, I will likely be denied boarding and forced to buy a brand new ticket at the last minute.
This is not a simple inconvenience; it's a scam-like practice that puts the customer's money and travel plans at severe risk. WAYA took my payment but failed to provide a valid ticket.
Final message to travellers: Protect yourself. Book directly with the airline. Avoid WAYA at all costs unless you want to gamble with your hard-earned money and travel plans.
Message to WAYA: You did a terrible job. You created this problem through your faulty system and then abandoned your customer. You do not deserve a single star.
December 24, 2025
Unprompted review
Reply from Dohop
Dear Janith,
Thank you for sharing your experience, and I am very sorry to read about the stress and uncertainty this situation has caused you, especially regarding your upcoming VietJet flight and the name issue.
What you describe about the three-word given name not transferring correctly, and then being caught between the airline and the booking agent, is clearly unacceptable and not the level of service we aim to be associated with. We take such reports very seriously and would like to investigate what went wrong with the booking data transfer and the subsequent handling of your case.
We have already got in touch with the ticket issuer in regards to the name correction issue. Once we receive a reply from them, we will get in touch with you.
Kind regards,
Dohop Support
Reply from Dohop
Dear Cansu,
Thank you for your update and kind words. We are very pleased to hear that your problem has been resolved and that you are satisfied with the outcome.
If you have any further questions or need assistance with anything related to your booking or our services in the future, please do not hesitate to contact us at service@dohop.com. Your feedback is greatly appreciated and helps us continue improving our service.
Kind regards,
Dohop Support
Reply from Dohop
Dear Lilia,
Thank you so much for leaving your feedback!
We are really very happy that were able to assist you with your query!
All the best,
Dohop Team
The lady was so helpful nothing was
The lady was so helpful nothing was a problem she resolved the issue as the easyjet was not helpful many thanks karen x
December 15, 2025
Unprompted review
Reply from Dohop
Dear Karen,
Thank you so much for leaving such a fantastic review!
We are really very happy that were able to assist you with your query!
All the best,
Dohop Team
It was very easy and Quick responce
It was very easy and Quick responce
Great
Håkan
December 19, 2025
Unprompted review
Reply from Dohop
Hi Håkan,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Proactive, efficient and reactive
Proactive for proposing support when they detected a risk of flight connexion issue at Gatwick on the way to Lanzarote from Paris.
And then, after having missed my connecting flight at Gatwick, very efficient and quick for handling what I had to pay at Gatwick for taking the next flight to Lanzarote when I contacted them about this.
December 18, 2025
Reply from Dohop
Hi Ivan,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
good system for international flights
December 18, 2025
Reply from Dohop
Hi Claire,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Very efficient
Very efficient, and so great to have somebody to help, when you need it the most.
December 17, 2025
Reply from Dohop
Dear Bruno,
Thank you so much for your review!
We are happy that were able to help you!
Best regards,
Dohop Team
Very surprised by the effectiveness
I had a conexion secure it with the ConnectSure service of Dohop from Bilbao to Edinburgh via Bristol. My first flight was delay so I lost the flight to Edinburgh and as there wasnt more space in the next flight they offered me to fly to Glasgow. Once there, I booked an Uber to gio to Edinburgh.
I ask for a refund of the tickets to Glasgow and the Uber and I had everything refund in my bank account within 3 days.
I am waiting for a refund of Air Lingus for more that 2 years so the experience with DoHop is really good and I'm very possitively surprise.
December 15, 2025
Unprompted review
Reply from Dohop
Dear Customer,
Thank you so much for leaving such a fantastic review!
We are really very happy that were able to assist you with your query!
All the best,
Dohop Team
Support fast and clear
December 16, 2025
Unprompted review
Reply from Dohop
Dear Customer,
Thank you for sharing your experience!
We truly appreciate your trust and kind words. If you feel inclined, please do share your experience with friends and family.
Should you need assistance in the future, we’ll be here to help.
Warm regards,
The Dohop Customer Experience Team
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