I am very satisfied so far with the service I have received to-date . However, I am waiting on a response to enable me to move forward with the next step towards our journey later in the year.
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Review summary
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Reviews shaping this summary
Very efficient service, sorted us out when we missed our connecting flight from liverpool to tenerife due to a 5 hour delay at the Isle of man airport. Iris was superb at getting us on a flight the fo... See more
Company replied
Anna the Dohop representative contacted EasyJet on our behalf as a connecting flight was cancelled. This took the hassle of contacting them ourselves. The reply was quick and we will receive a full re... See more
Company replied
Just had to use Dohop support as EasyJet changed one leg of a connection resulting in my second flight leaving before my first flight arrived. TBH easy jet were less than helpful so I didn’t hold... See more
Company replied
Company details
Written by the company
Dohop is helping people find the best connecting flights to minimise the cost of travel. Our revolutionary self-connect solutions have allowed people to get to their destination in the fastest and cheapest way. More recently, we’ve been successfully powering airlines and airports from around the globe to do the same.
Contact info
Katrínartún 4, 105, Reykjavik, Iceland
- +44 1200 401410
- service@dohop.com
- www.dohop.com
3.9
Great
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Disappointed cancelling of a trip
To start with, a problem occurred with my credit card, which prevented me from paying for the last leg of my return trip from Amsterdam to Athens. By the time I locked in payment for the last trip with Aegean, it was no longer available. I tried several many times, but the system insisted that the flight was not available. Since my daughter had to return to Athens on that date, I had to cancel the Aegean flight from Athens to Malaga, the EasyJet flight from Malaga to Birmingham, and the EasyJet flight from Birmingham to Amsterdam. As you may appreciate, my daughter and I were disappointed, and also we lost about 350 Euros, after the airline companies and Dohop returned most of the cost. Although disappointed, I was pleased with Mr. Marnelli from the Dohop Connect Support team, and also EasyJet and Aegean.
January 3, 2026
Unprompted review
Reply from Dohop
Dear Mr. Demetriades,
Thank you for sharing your experience with us, and for your kind words about Mr. Marnelli and our Dohop Connect Support team.
We are very sorry to hear about the credit card issue that prevented you from securing the final leg of your journey, and that this led to cancelling multiple flights and losing about 350 Euros. We fully understand how disappointing and stressful this must have been for you and your daughter, especially given the need to return to Athens on a specific date.
Unfortunately, we cannot guarantee the tickets availability at all times, considering here the booking process took a bit longer.
Thank you again for your feedback; we use it to continually improve our service.
Kind regards,
Dohop Support
Reply from Dohop
Dear Konrad,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Great service
Clear communication, quick to understand the issue and to resolve it. Much appreciated assistance from Angel in the team. Our flights were swiftly amended so that our trip could continue as originally planned.
January 14, 2026
Unprompted review
Reply from Dohop
Dear Rebecca,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Excellent !
Competence, courtesy and a real will of satisfying the customer, thank you so much !
January 14, 2026
Unprompted review
Reply from Dohop
Dear Sig ,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
ooking codes TQ53NVD8 and QHLHG5RN…
ooking codes TQ53NVD8 and QHLHG5RN booking QHLHG5RN,
Hello, I've been waiting a long time for my refund. Why haven't you refunded me? You said 10, and I've waited for over a month. Please send the money to my account.
January 14, 2026
Reply from Dohop
Dear Aref,
Thank you for contacting Dohop!
First of all, we are really sorry that you have faced with such inconveniences and that you have not received any refund yet.
Please note that we have not received these refunds from the airline yet as well, so on our side we cannot anyhow influence on that. However, we will contact the airline one more time and check the status of these refunds. We will keep you updated.
Respectfully,
The Dohop Customer Care Team
________________
UPD:
Dear Aref,
Thank you for your patience!
Please note, that refunds were already proceeded and you will receive it soon.
One more time, we are sorry for this situation and we hope that this issue will not influence on our possible future cooperation!
Respectfully,
Dohop team
Re-scheduled flight costs refunded.
Re-scheduled flight costs refunded.
After our flight got re-scheduled we had some expenditures to be able to continue our journey and all of them have been refunded. I'd suggest to pay for the insurance, It will make your life easier.
November 7, 2025
Unprompted review
Reply from Dohop
Dear Enrique,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Just had to use Dohop support as…
Just had to use Dohop support as EasyJet changed one leg of a connection resulting in my second flight leaving before my first flight arrived.
TBH easy jet were less than helpful so I didn’t hold out much hope with Dohop. But absolutely brilliant service and they arranged alternative flights within an hour.
Thanks for help and good service
January 14, 2026
Unprompted review
Reply from Dohop
Hi Patricia,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Perfect
They contacted me quickly and it wasn't difficult to ask for a refund.
January 12, 2026
Unprompted review
Reply from Dohop
Dear Elisa,
Thank you for your review!
Warm regards,
The Dohop Customer Care Team
My self and 2 children came from…
My self and 2 children came from Salzburg to Inverness with a change at Luton, that flight was cancelled, called dohop which I paid for months before: no help what so ever, had to book over night stay and find new flights, out of pocket by £400
January 4, 2026
Unprompted review
Reply from Dohop
Hi Malcolm,
We’re truly sorry to hear about your experience.
We take your feedback seriously and would like to iterate on what we communicated to you over our phone conversation with you (ref. 1084749 on Jan 04 and 1092432 on Jan 08): this is the last flight segment in the booking and this flight was disrupted due to adverse weather conditions, what is considered a Force Majeure reason.
Please contact easyJet for a full refund monetary of this flight in case you didn't use it.
Kind regards,
The Dohop Customer Care Team
No assistance
When booking a flight home with a connection on Easyjet, they told me I had to use Easyjet worldwide which uses Dohop. They make sure you have two booking references to there is no responsability with either of them for missed connections due to failed aircraft. On the way back home, the aircraft didn't show up, so they ended up being over 5 hours late and hence missed connection. The helplines were just "we are experiencing a lot of calls right now" so no-one was there to help. In order to get home I had to book a compltely new flight myself.
With a single booking reference, they will get you on the next available flight or even pay for overnight stay until a flight is available. With two booking references you get NOTHING. I can't even get the standard EU compensation for the delayed flight. Dohop say talk to Easyjet, easyjet say talk to Dohop. Please BEWARE using these services.
In response to Dohop, this is very disengenuous as Easyjet said I did not board the flight:
"Under EU Regulation 261/2004 (UK261), entitlement to compensation arises where a passenger has a confirmed reservation and checks in on time, and the flight is delayed by three hours or more for reasons within the airline’s control (Article 3(2)). The Regulation does not require a passenger to board or complete travel once a long delay has materialised. Compensation is based on the delay to the flight itself, not on subsequent travel choices."
December 12, 2025
Unprompted review
Reply from Dohop
Hi Carl,
We’re truly sorry to hear about your experience.
Please be kindly informed that you purchased the Unprotected Tier, which doesn't allow any coverage of your expenses by Dohop in case of flight disruption.
As for easyJet's internal policy, they emailed you a reply (ref. 825135831) with a reason why your compensation claim was rejected.
We advise you kindly to opt for Connection Protection next time you book your journey with Dohop.
Kind regards,
The Dohop Customer Care Team
great service indeed!!!
great service indeed!!!
Everything is timely and to the point.
January 9, 2026
Reply from Dohop
Hi Oleksandr,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Within 24 hours they fixed my flight…
Within 24 hours they fixed my flight issue that ive been chasing the airline for for 2 weeks
January 8, 2026
Unprompted review
Reply from Dohop
Hi Scarlett,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Reliable Company
Very hepful.
They assisted me by phone when I missed my connecting flight, guided me on which flight to buy, how to submit a claim, and refunded me within their stated timeframe.
A very good experience with this Company.
December 5, 2025
Unprompted review
Reply from Dohop
Hi Antonio,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Super service
Super service when our plane was canceld. within a few hours we already had the confermation that the refund was done
January 4, 2026
Reply from Dohop
Hi Joanna,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
very good support when problem with low cost company
helpfull, when the lowcost company are out of solution.
January 7, 2026
Reply from Dohop
Hi Jean-Luc,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
The issue I had was dealt with quickly…
The issue I had was dealt with quickly & efficiently
January 6, 2026
Unprompted review
Reply from Dohop
Hi Ian,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Fraudulent
Booking flights through the easyJet website there was no notification that Dohop were involved. So imagine my surprise to find I have been charged a total of £38.61 for 'arranging' my flights - this includes currency transactions which were not necessary either. Response time is not great and there seems to be no willingness to refund - although they thank me for my patience and understanding - so that's nice.
December 26, 2025
Unprompted review
Reply from Dohop
Hi David,
Thank you for choosing Dohop.
Let us iterate kindly that Dohop provided a full answer to your questions in our email 1086512, all based on the Dohop Terms and Conditions you accepted during the booking process on Dec 26, 2025.
Warm regards,
The Dohop Customer Care Team
Took a while to get through to an DOHOP…
Took a while to get through to an DOHOP agent. Once problem addressed, all went smoothly and resolved to my satisfaction. Agent was polite and helpful. As for easyjet website, made it impossible for me to deal with situation (cancellation of flight) myself.
January 5, 2026
Unprompted review
Reply from Dohop
Hi Aidan,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Dohop is a great platform!
Great service (thanks Vince) from start to finish. Dohop saved my Christmas holiday!
January 5, 2026
Unprompted review
Reply from Dohop
Hi Dani,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Effective in solving my problem on…
Effective in solving my problem on double paying my fare. My advice is to leave more than 2 hours waiting time during transits to ensure customer satisfaction.
December 31, 2025
Reply from Dohop
Hello Elsa,
Thank you for your positive review!
We’re thrilled to hear you enjoyed our assistance in processing the easyJet rescue fee refund.
Kind regards,
The Dohop Customer Care Team
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