Excellent tastes and machine convenience. Only problem is there's lately just too much choice of flavours - while my old favourites seem to be discontinued! I don't find the new ones to be any be... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Coffee is good and pods easily available. However, a lot of the servings are very small and the pods are very drippy compared to my last brand. If you like to do the right thing and recycle used po... See more
I have always enjoyed the Nescape Dulco range especially the decaf cafe aulait, but I have had to stop buying them know as they have become far too expensive. I can buy a large jar of instant coffee... See more
Company replied
I love my machine and the coffee and I order regularly. However, they send you vouchers for discounts eg10%/15.% off your order which sounds great BUT you have to buy a certain size box only to get th... See more
Company details
Written by the company
With over 50 different varieties, discover coffee-shop quality coffee in the comfort of your home at the simple touch of a button.
Contact info
Haxby Road, YO91 1XY, York, United Kingdom
- 0800 707 6066
- dolcegustoCESmailbox@uk.nestle.com
- www.dolce-gusto.co.uk
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They deliver what they advertise
They deliver what they advertise, and thats all I need
April 24, 2024
we have not had our coffee maker for…
we have not had our coffee maker for long, but are very
pleased with the choices of different types and flavours
available in you pods.
April 24, 2024
Dolce Gusto coffee experience
I have always enjoyed the Nescape Dulco range especially the decaf cafe aulait, but I have had to stop buying them know as they have become far too expensive. I can buy a large jar of instant coffee which serves me with probably 50 or more cups of coffee not 16 as are in 1 box of DG cafe aulait at £4.50 per box (maybe not the same taste experience), but 3 or 4 times more cups from one jar of coffee saving me around £13 at a time, which over a year could add up to well over £100. These days we are all having to watch what we spend and luxuries like Dolce Gusto coffees are now a special occasion purchase.
April 24, 2024
Reply from NESCAFÉ Dolce Gusto UK
We are sorry to hear you are disappointed with the price of Nescafé Dolce Gusto pods.
Raw materials such as coffee beans or milk powder form only part of the cost of producing our pods. We aligned the prices of all pod boxes in our Webshop in the hope that this would keep things simple. We can assure you that we are doing our best to keep the price to a minimum.
Please note that when you are buying pods from your retailer, the resale prices are at their sole discretion.
Never had a problem with either order…
Never had a problem with either order or product .
Lovely coffee and plenty of varieties .
April 24, 2024
quick and efficient
April 24, 2024
time to recycle
Enjoy the coffee but am very dissatified that the pods cannot easily be recycled. Also no decaf on cappuccino.
April 24, 2024
Reply from NESCAFÉ Dolce Gusto UK
Thanks for your comments, we offer PODBACK recycling for Nescafé Dolce Gusto pods. We will forward some information directly to you.
Dolce Gusto coffee makes really nice…
Dolce Gusto coffee makes really nice coffee. Machines easy to operate. Recommended!
April 24, 2024
Yet another pointless survey
Guess what ? Searching on the website without buying anything, and I get this "How did we do ?" garbage.
April 24, 2024
Nice coffee but some flavours are absent in shops
Recently purchased mini-me machine (which has a design fault as the water container leaks), the coffees are nice but there appears to be a distribution problem as certain flavours no longer appear in shops but are on the website (espresso being the obvious one). Although the bags to collect the used pods are free on the website - you can get them only if you buy £20+ of coffee.
April 19, 2024
Reply from NESCAFÉ Dolce Gusto UK
We are sorry to hear you are having issues with your machine, we will contact you directly in regard to this.
You can recycle your pods via our Podback service, you can find out all the details here: https://www.dolce-gusto.co.uk/recycling and request bags directly from https://www.podback.org/
good product ,good delivery
April 24, 2024
your pods are expensive compared to…
your pods are expensive compared to other outlets and you cannot buy your coffee machines from you
April 24, 2024
Reply from NESCAFÉ Dolce Gusto UK
We are sorry to hear you are disappointed with the price of Nescafé Dolce Gusto pods.
Raw materials such as coffee beans or milk powder form only part of the cost of producing our pods. We aligned the prices of all pod boxes in our Webshop in the hope that this would keep things simple. We can assure you that we are doing our best to keep the price to a minimum.
Please note that when you are buying pods from your retailer, the resale prices are at their sole discretion.
Prompt service and delivery
April 4, 2024
The coffee is nice
The coffee is nice, the selection is good and it is worth the money.
April 1, 2024
Reply from NESCAFÉ Dolce Gusto UK
We are so pleased to hear you enjoy Nescafé Dolce Gusto coffee! Thanks for letting us know.
Always a lovely drink.
April 10, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.