Dolce & Gabbana Reviews 

From the moment I sought assistance, the experience was frustrating and disappointing. I contacted Customer Care expecting thoughtful support and a genuine effort to resolve my concern. Instead, every interaction felt scripted. Regardless of the details I provided, the representatives repeated the same talking points without acknowledging or addressing the specifics of my situation.

What made the experience even more discouraging was the lack of an escalation process. There was no opportunity to speak with someone who had the authority to review my case or make an independent decision. It felt as though the goal was simply to repeat policy rather than work toward a resolution.

The biggest disappointment was the lack of empathy. As a customer, I never felt heard, valued, or appreciated. The experience felt impersonal, as though customers are processed rather than cared for.

For a company that positions itself as a luxury brand, the customer service should reflect the same level of excellence as its products. Unfortunately, it did not. My overall experience has significantly impacted my perception of the brand, and I have decided that I will no longer make future purchases.

Everything is so glamorous. Wish I could afford more!

Worst customer service.Ordered perfume 2 weeks ago, called them today and again they don't know nothing and refuses to refund my money.Never ever buy something from them

I definitely not recommend D&G ladies shoes, the quality is horrible 😫...I bought ladies slides, and worn them twice and the sole started peeling off, I reached out to them to ask for repairs or replacement, & they refused to offer me any of those because apparently according to their evaluation I've worn the shoes several times(2 months), mind you I bought the shoes on the 19/December/2025 and I returned them back in store on the 20/February/2026, in addition to this, i also reported them to the consultant on WhatsApp on the 06/February/2026 meaning I've only had the shoes with for 2months

R15000 SHOES for poor quality

I purchase a small calfskin dg logo bag shopper, in less the leather is very bad, the bag started to fade specially in the corners, I went to the store and they send me to repair it myself. I did the report online and they say it was wear and tear, being a brand that offer such bad quality it has begun to crack prematurely. The standards I had about this brand unfortunately change, not only the bad service provided to me. I was only requested pictures. Disappointed.

They are trustworthy and they have a good quality wears

Ordered shoes, they never came.
Then they said they lost my customer info? And the refund would take 30 days which is not in compliance with US law. The exact statute: 16 C.F.R. § 435.1(b)(1). Supposed to be 7 days for a refund.

These people kept communicating with me in Italian!!! Which I do not speak. And none of the phones pick up, not in Bal Harbour, not in design district. I really wanted those damn shoes. It’s a shame how this company is operated.

An unacceptable customer experience for a luxury brand like Dolce & Gabbana. I ordered a belt with a matte silver buckle, but received a shiny chrome one instead (admitted internal labeling and production error on their part) . To make matters worse, they are out of stock but continue to sell the item on their website, misleading customers. Despite the time I spent sending photos and documenting their own supply chain flaws, customer service completely refused to offer any commercial gesture. "Just return it for a refund." The service is definitely not up to the prices they charge. Unprofessional and deeply disappointing.

I ordered a perfume in late march, and it took ages to ship, and still now in May, 7th of May therr is still NO perfume or any updates about what is going on. I contacted the customer service multiple times, but they either answer with "We will contact the responsible desk that can help you." And then they say "We are happy to inform that your order will ship soon." that's like 2 weeks ago. Now I asked if I could cancel my order, and they still send me everywhere else with no straight answer. I'm honestly so disappointed considering D&G is a worldwide famous brand that is supposef to care of their customers. I'm so disappointed.

Never buy a product from your company again horrible customer service ever! Faulty perfume

Lip gloss was a fail it was described as a lip gloss with a mint flavor well that’s BS .It wasn’t worth the price at all

I purchased a purse yesterday. I tried to return I today-less than 24 hours later-untouched and wrapped exactly how I received it. I was refused a refund and instead forced to take a $27k store credit. They state this is their policy, however it is not anywhere to be found in the store nor was it verbally stated to me by the salesman. It was, however in tiny light grey print on the BACK of the receipt as they conveniently pointed out today. Buyer beware! Do not buy at DandG Bal Hatbor!

The exhibition is beautiful and very well set up; seeing it was a great experience. However, all the charm was ruined by a poorly trained and unpleasant employee who didn't know how to treat the public or, worse, was completely out of place. They need better supervision.

I got parfume a year ago. I wanted to return it because it was not what I had in Europe!! I sprayed twice, and nothing. After 5 minutes you couldn't smell it. I sent them email, asking them for sending me another one, while I send them the one I got back, they TOLD ME "YOU OPENED THE BOTTLE, YOU DONT HAVE RIGHTS TO COMPLAIN "!!!!!!!
Today at work, we were talking how much we need to appreciate the customers, because we need to think about 5 more generations, and I gave them as an example for this! NEVER EVER WANNA BUY SOMETHING FROM DG!!!!!!

I bought D&G sliders and returned them due to a smaller size. My return was accepted on the 16th of January 2026 but to this day I haven't received the refund.

Bought a caffetier.
Cheap and plasticky tiny.
Returned it and they wouldn't give me my money back, said I asked for store credit, I didn't. Also charged me to return it despite prepaid label.
I was basically robbed.

The quality was so good that I had to buy another!

This is one of the worst online boutiques I’ve ever encountered. I’ve had two problems the latest of which is an order I placed which because they failed to provide the correct information was held at customs, and is now being returned to them. They have refused to refund me until they receive the return although they have had my payment for a month and I have had nothing!
Their customer care and service is terrible and generic with very off hand replies exhorting me to get in touch with customer service if I need help!!!!!
It seems to me this is a problem of their making
Their problem should be sorted out with UPS and NONE OF THIS IS MY FAULT!

I advise caution about ordering online with them - I shall NEVER do do again.

AVOID THIS ONLINE BOUTIQUE PLEASE

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.