Dolce & Gabbana Reviews 

This review is related to D&G makeup only. I ordered an eye kit from the D&G website (I use the products - but purchased from Nordstrom). The eyeliner was received open and dried up. I sent an email to customer service and I am 8 emails in where they have asked for videos and pics - I sent them all. I have never be treated to such inane "customer service."

I love the parfums of dolce and gabana and the best for me is light blue

Purchased a shirt from the Livermore outlets and not even an hour later decided I didn’t want it! Went to the store and the mgr said “YOU CANNOT RETURN YOUR ITEMS YOU HAVE ONLY EXCHANGE FOR ANOTHER ITEM!!! I Said NO!! I WANTED TO RETURN IT! HE IMPLIED THAT THAT DONT RETURN EVER!! THAT THERE WAS A TINY SIGN STATED IT!! SO UNREASONABLE!! ESPECIALLY SINCE NO ONE SAID THIS TO ME!! BUY WITH CAUTION!!!

Poorly made bottle. I bought a bottle of Devotion by Dolce and Gabbana from Amazon. The sprayer stopped working after a month. The plastic tube inside the bottle is loose and about to fall into the bottle. Amazon won't help. And Dolce and Gabbana says Amazon isn't an authorized seller.
These are their exact words. "Please note that Amazon is not a Dolce&Gabbana authorized reseller and for this reason we cannot further assist you. We can only provide assistance for items purchased in our Boutiques, authorized resellers or official website since this assures us that it deals with a genuine DG product."
I bought it from Amazon. Not an. Amazon seller. The bottle is real. It is just poorly made.

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. They were utterly appalling. Didn’t bother reading my mails, sent standard template responses and refused to help. All I wanted was a new spray nozzle so I could actually spray my £100 eau de toilette. I used to be a huge fan, now I despise this company and will never purchase fragrances or clothing from them. I will tell everyone I know what a wretched organisation they are too.

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Ordered 3 items on 8 Sept 2025. Over a month later, I received only 1. I sent 18 emails to customer service, but the responses were unsympathetic, robotic, and took no accountability, blaming customs and refusing a refund until the items were “returned to sender.” I had to open a PayPal dispute to recover my money. Extremely disappointing experience for a luxury brand.

I bought low heeled chic leopard print satin D&G shoes at Harrods in London on October 5. I got them back to NY and they sqeaked so loudly I sound like a flamenco dancer. Like cheap Designer Shoe Warehouse plastic shoes. I took them to Madison Avenue boutique and manager convinced me it was the plastic tip on the heels. I had them replaced with rubber tips, the company reimbursed me the $25, and it has made no difference. Now it's crickets from D&G. I have lovely designer shoes from Fendi, Celine and they don't squeak. I will take this to the corporate level, have Amex file a legal dispute. I love the shoes and want them to either be fixed or give me a new pair. Getting nowhere.

My product broke in the mail tried countless times to reach customer service no response! Even sent the product back to the warehouse with a note explaining the situation still, no one has gotten back. It was for a friends engagement gift and it was custom engraved, and all I wanted to do was see about getting a replacement as it was damaged during shipping.

I had a great experience with your products loved my Dolce & Gabbana Lipstick and nail polish the color was beautiful ..I felt very satisfied & I would purchase again

There is no scent!!

Worst customer service ever!

Too much shipping cost

The SA was great, she was very helpful, friendly and was willing to show us a few options. She wasn’t pushy. She was very dedicated to helping us and even showed us new offerings. I ended up purchasing cologne which I wasn’t really shopping for but I’m glad I did.

I was unhappy with the pencil . I'm use to the wooded one. This one isn't as smooth and hard too line eyelids .

The staff were very cordial and helpful.

Wonderful fragrances, clothing, and shoes. Always top quality. Website easy to use and quick delivery.

Don’t last that long for that price!! I’ve bought cheaper liner and last me longer
I’m very disappointed 😔

Amazing quality, as expected, beautiful packaging, it arrived on time.
⭐️⭐️⭐️⭐️⭐️

Everything is always a Wonderful with Dolce & Gabbana . The Lipsticks & Liners are the Best. Seriously. They are Beautiful Shades of course , but also moisturizing. My lips never feel dry. That is not always the case.

I love my purchases. They are so luxurious in beautiful packaging. The nail polish goes on super shiny. The eye liner glides on. They were worth every penny.