Dollyluxuryhair Reviews 

135
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

If you’re looking for high-quality curly hair, this is hands down the best I’ve ever had! You will not be disappointed. I ordered the blonde kinky curly weave and the curl pattern matches my own hair... See more

Rated 5 out of 5 stars

I ordered the Honey Blonde Brazilian Deep Curly hair from Dolly Luxury Hair Company, and I’m really impressed. The quality is excellent—soft, full, and holds its curls beautifully. The color is rich a... See more

Company replied

Rated 5 out of 5 stars

AFTER 30 YEARS OF FRUSTRATING WIG EXPERIENCE, WHAT A RELIEF, TO STUMBLE UPON, THESE WELL PRICED WIGS, IN THE STYLE, COLOR, AND DENSITY, THAT BROUGHT ME SOME HAIR LOSS PEACE...FINALLY! BUT IM LOOKING F... See more

Rated 1 out of 5 stars

Ordered bundles on 11th November 2021 still no bundles or refund 2 months later despite asking numerous times. Tracking number was only sent after I finally reported and disputed via klarna. So I call... See more

Company replied

Company details

  1. Wig Shop

Written by the company

Luxury Human Hair Wigs


Contact info

3.9

Great

TrustScore 4 out of 5

135 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(135)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

If i could leave 0 stars i would

If i could leave 0 stars i would , i ordered my wig on the 9th or july it was due 1-3weeks after purchase date , my wig didnt come - I contacted the company and they asked to wait for another 10days . I waited another 10days and nothing came , so I contacted the again and told them to refund my money and cancel my order - she told me she would only give me 10% of my money back - this has been the worse customer experience ive ever had i will NEVER order from here again ! I still havnt received my package or a refund .

August 21, 2022
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Reply from Dollyluxuryhair

Hi Sarah,

Firstly please accept my apologies for the delay. We had issues with the first courier and promptly started a replacement when you explained you hadn’t received it. The 10% refund was due to the delay, you were always going to receive the wig. It was delivered to you last week and I’m glad you liked it!

DLH Team

Rated 5 out of 5 stars

Update Review…

I wanted to leave an update review since I have had my wig for months now. In the past, I have had trouble with other brands lasting even a few months, but this beautiful wig has been keeping its density, and hair quality. It is my everyday wig. So happy with it!

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

My number one go to.

Ive only been buying from here my last 2 wigs and i love them perfect color everytime they look exactly like the picturs and the quality is amazing. No weird smells or anything i absolutely love this company!

July 19, 2022
Unprompted review
Rated 5 out of 5 stars

TRUSTWORTHY WITHOUT BEING TOO EXPENSIVE.

AFTER 30 YEARS OF FRUSTRATING WIG EXPERIENCE, WHAT A RELIEF, TO STUMBLE UPON, THESE WELL PRICED WIGS, IN THE STYLE, COLOR, AND DENSITY, THAT BROUGHT ME SOME HAIR LOSS PEACE...FINALLY! BUT IM LOOKING FORWARD TO ONE DAY SEEING A GRIPPER SILICONE CAP, ADDED TO HER SELECTION, TO BETTER IMPROVE HER COMPANY, BECAUSE THE HIGH COST OF FOLLEA WIGS, IS FOR CELEBRITIES, REGARDLESS OF THEIR LONGER LASTING QUALITY. LOL SO BRAVO TO AMAZING GRACE, EVENTHO NOTHING IN THIS WORLD, WILL EVER BE PERFECT, LIKE OUR KING JESUS IS!!! LOL

May 18, 2022
Unprompted review
Rated 1 out of 5 stars

Color way darker than shown on the…

Color way darker than shown on the website, cap was way too small, like weirdly small, and I own a lot of wigs, basically spent 900 bucks on something that isn’t even usable.

May 1, 2022
Rated 1 out of 5 stars

ES UNA ESTAFA!!!!!FRAUD!!!!

ES UNA ESTAFA!!!!!! NO es verdad ni se parecen las fotos de las pelucas a la realidad!!!! He pedido una peluca y me han mandado todo lo contrario. Al decolorar los nudos han decolorado la raiz del cabello. Mancharon la malla con lo que se ve totalmente artificial. El contacto durante el proceso es pésimo. Y ha costado la peluca 700€ es vergonzoso. La señora encargada de atenderte no está capacitada para tratar al cliente he tenido que insistir para que contestase. Una estafa en toda regla! Tardan 2 meses para enviarte algo que da pena.
IS A GOTCHA!!!!!! It is NOT true nor do the photos of the wigs resemble reality!!!! I ordered a wig and they sent me the opposite. By bleaching the knots they have bleached the root of the hair. They stained the mesh with what looks totally artificial. The contact during the process is lousy. And the wig cost €700, it's embarrassing. the lady in charge of serving you is not trained to deal with the client I had to insist that she answer. A complete scam!they refuse to return the money. you have to report! What they ask for is a lot of money for what they send and also wait 2 months!

April 26, 2022
Rated 4 out of 5 stars

Beautiful color and quality construction

I was please to see the wig arrived with an accurate color very close to the picture and was styled nice. The wig has good construction and is very soft. I was not notified on the status of shipping but received the wig before estimated time posted. Overall I am pleased with my purchase and would purchase again from Dolly Luxury Hair :)

April 22, 2022
Rated 5 out of 5 stars

Good quality hair

Good quality hair, thick density and good price. I would definitely buy from dollylocks again they were very helpful.

April 18, 2022
Unprompted review
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Reply from Dollyluxuryhair

Thanks for a lovely review Shani! DLH Team

Rated 5 out of 5 stars

Good quality and good customer service

I am quite happy with my order, l requested my order to be delivered before an event l was attending and l received it in time. The quality is good but not excellent, l like the bayliage done by Dolly and the hairstyle. I read a lots of reviews and I can relate with some of the issues like bulky cap however there are lots of tutorials on YouTube to fix this problem and others too. I will definitely buy more from Dolly.

April 15, 2022
Unprompted review
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Reply from Dollyluxuryhair

Thanks for the review Ery, all points taken :)

Rated 5 out of 5 stars

A+ Quick response; pleasant to deal with

The owner was quick to respond to my questions once my unit arrived. Easy to see that she cares about her shop and what she's offering. Shows that she aims to sell only quality products. Will continue to watch her site because I’m hooked on her units!

April 6, 2022
Unprompted review
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Reply from Dollyluxuryhair

Thanks for a lovely review Carol :)

Rated 5 out of 5 stars

Excellent service

Excellent service, great long lasting wig, would defo recommend!

April 4, 2022
Unprompted review
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Reply from Dollyluxuryhair

Thank you Mel! :)

Rated 5 out of 5 stars

Great experience with Dolly Luxury Hair

Great experience with Dolly Luxury Hair! And the hair is absolutely beautiful..no complaints..def recommend and will buy again

April 3, 2022
Unprompted review
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Reply from Dollyluxuryhair

Thanks Afton, glad you loved your unit :)

Rated 1 out of 5 stars

It was a horrible purchase

It was a horrible purchase. The color was totally not what I wanted. It wasn’t SLEEK and straight….More like thin and frizzy. It was just all around ugly. I HATE IT

April 2, 2022
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Reply from Dollyluxuryhair

Hi Cassandra, we offer a free recolouring service if needed. We would be more than happy to help once contacted. Thanks Grace x

Rated 5 out of 5 stars

Would recommend

Absolutely love colour, style and good quality wig. Very pleased and would recommend. Delivery was fast and before expected arrival date. Thanks

January 18, 2022
Unprompted review
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Reply from Dollyluxuryhair

Thanks Elaine, we appreciate you as a repeat customer!

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