Dollywood Boutique Reviews 

700
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I contacted Dollywood Boutique regarding a colour match I needed for Milani Foundation. Steph replied to my email within minutes , bless her she’s so paitient & friendly. She gave me reassuring guid... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say how brilliant Dollywood Boutique were in helping me with ordering from their website. I got a bit stuck online using a voucher a friend had bought me but I emailed them and got an... See more

Company replied

Rated 5 out of 5 stars

Can not recommend Dollywood Boutique highly enough! The girls are always so kind and helpful and reply to any messages quickly and Chloe is always so nice on the lives as well and will respond to as m... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service! My ordered had leaked which was no fault of Dollywood Boutique, but as you can imagine its frustrating none the less. I emailed customer services telling them about the probl... See more

Company replied

Company details

  1. Wellness Center
  2. Fashion Accessories Store
  3. Hair Product Store

Written by the company

UK based Dollywood Boutique is fast becoming the go-to online store to grab your essential Hair & Beauty needs. Feed your Beauty fix with our selection of products from cult brands including Barry M, MILANI and Doll Lashes. Why not check out our socials and become a DB Babe?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

700 reviews

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No recent history of asking for reviews

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4.7

All reviews

(700)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I attended Chloe's masterclass

I attended Chloe's masterclass, it was very well thought out and ran perfectly. Chloe is great at what she does and explains and answers all questions. I am a complete beginner and find Chloe is inspiring. Chloes models where fab too they also made us feel welcome. They looked very glamorous. I would defintely recommend the masterclass if Chloe was to do anymore, i would attend more myself. The goody bag was fantastic filled with loads of goodies that i had actually wanted to buy as i had seen the items being used in previous lives on facebook. Cupcakes and prosecco too on arrival i dont drink so didnt take one but other attendees enjoyed it. Thank you Chloe for a fab few hours and the fantastic goody bag

June 17, 2019
Unprompted review
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Reply from Dollywood Boutique

Thanks Danielle! x

Rated 4 out of 5 stars

Fabulous!

Amazing hair extensions, super soft and super sleek. Love mine deffo buying again!

June 15, 2019
Unprompted review
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Reply from Dollywood Boutique

Thanks Katie, is there anything we can do to improve our shopping experience with you in future?

Rated 4 out of 5 stars

Brilliant customer service

Brilliant customer service! Fast and helpful.

June 14, 2019
Unprompted review
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Reply from Dollywood Boutique

Thanks Gemma, is there anything we can do to improve our shopping experience with you in future?

Rated 1 out of 5 stars

Be careful seller doesnt take responsibilty for lost orders

£50 order never arrived, sellers refusing to provide a replacement or refund and insists i have to make a claim with Royal mail. Spoke to royal mail and they have said only senders can claim. Passed this information onto dollywood who said they would not make a claim as it will get rejected.
Be very careful if you make an order, if it gets lost you this seller wont take responsibilty.

Response to Dollywood- you have yet to show me any proof it has been delivered to my address, as already confirmed by Royal Mail they do not have the confirmation of what address it was delivered too or if it was left in a 'safe place' or neighbour, and they can only investigate it if you open a claim, but thanks for calling me a liar!
As the sender you are responsible, just as i would be if it was my return that was lost in the post.

June 3, 2019
Unprompted review
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Reply from Dollywood Boutique

Hello Kelly,

Thank you for taking the time to leave us a review.

As previously discussed via e-mail, your parcel was scanned and delivered to the address inputted at checkout on Friday 31st May at 01:49pm. The tracking link has been provided to you, and confirmation of successful delivery has been received by Royal Mail. We are unable to open any lost item claims on parcels that have been delivered.

Thank you

Rated 5 out of 5 stars

Customer care

Great customer care and service was so pleased with how the team at Dollywood boutique helped me colour match my hair to get the best colour of extensions and great advise on how to keep them fresh x
Will deffo be ordering again x

May 7, 2019
Unprompted review
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Reply from Dollywood Boutique

Thanks Tiegan! x

Rated 1 out of 5 stars

Paperwork printed off really bad

Paperwork printed off really bad! I’ve been misinformed now I’m stuck with two products that are a waste of money

April 23, 2019
Unprompted review
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Reply from Dollywood Boutique

Hi Kerry,

As stated on our website at the time of ordering, all Beauty and Cosmetic items are strictly non-returnable due to hygiene. This information is available to view prior to purchase, and is also listed on the invoice slips as included within your shipment.

Thank you,

Steph | Dollywood Boutique

Rated 5 out of 5 stars

I messaged Dollywood boutique

I messaged Dollywood boutique and Steph was really helpful, came back to me with a recommended colour match for the milani foundation. Very happy with the prompt service.

April 12, 2019
Unprompted review
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Reply from Dollywood Boutique

Thanks Leia! x

Rated 5 out of 5 stars

5* service thanks girls

I have messaged a few times asking for advice and recomendations on products before i order. Always get a fast and helpful reply. Im obsessed woth dollywood. Such a great company with first class staff. Thank you girls x

April 12, 2019
Unprompted review
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Reply from Dollywood Boutique

Thanks Leigh! x

Rated 5 out of 5 stars

I message the dollywood boutique page…

I message the dollywood boutique page for help on hair extensions colour match, she was very helpful and answered all my questions the best she could very happy with the help I was given thank you ☺

April 10, 2019
Unprompted review
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Reply from Dollywood Boutique

Thanks Deanna! x

Rated 5 out of 5 stars

I messaged Dollywood Facebook page to…

I messaged Dollywood Facebook page to ask for some advice on what colour foundation to buy, as I wasn’t sure which would suit my skin tone, they were helpful, and have found me a perfect match, by asking what foundation I’m using now and in what shade. Their response was very quick, friendly and helpful.

April 9, 2019
Unprompted review
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Reply from Dollywood Boutique

Thanks Nathalie! x

Rated 5 out of 5 stars

Great fast and friendly service!

I messaged regarding about what shade of foundation to go for and I got a very quick reply from Steph who was really helpful and helped match the colour I’m needing! Very friendly too. Always a pleasure chatting to one of the girls all so lovely 😊
Thank you ☺️

April 9, 2019
Unprompted review
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Reply from Dollywood Boutique

Thanks Shannon! x

Rated 5 out of 5 stars

Lovely service

Lovely service, was stuck on a order and messaged the Facebook page. Got lovely quick response. Can’t wait for my clip in extentions to arrive!! Thanks girls xxx

April 8, 2019
Unprompted review
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Reply from Dollywood Boutique

Thanks lovely! x

Rated 5 out of 5 stars

Great customer service

Great customer service didn't have to wait long at all for a reply helped we colour swatch for my foundation and helped to recommend for other items. Steph was brilliant and knew what she was talking about great servic
Thanks steph

April 8, 2019
Unprompted review
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Reply from Dollywood Boutique

Thanks Rebecca! x

Rated 5 out of 5 stars

Hair extentions help!

Messaged the page as I wanted to find my match of colour for clip in hair extensions. I was messaged by a lovley lady called Steph, she helped me with my query and also directed me to the website of which I could find them. They were very responsive too, considering I messaged on the weekend, they responded the next working day (Monday) and was happy to help with any other queries. It's refreshing to experience great customer service ❤️

April 8, 2019
Unprompted review
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Reply from Dollywood Boutique

Thanks Emily! x

Rated 5 out of 5 stars

Message the girls as I was having…

Message the girls as I was having trouble tracking my order and one of the girls responded really quickly and helped me which was great. When my order came I was over the moon with the quality. Couldn’t be happier

April 5, 2019
Unprompted review
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Reply from Dollywood Boutique

Thank you!

Rated 5 out of 5 stars

Messaged the Dollywood Boutique’s…

Messaged the Dollywood Boutique’s Facebook page for a colour match on the extensions they have at 12am and woke up to a message from them with their advice 😁 They were quick and very friendly in their messages! Also the price of a full hair extension piece is only £11.99 and the range of colours is amazing so you’re bound to find the perfect shade for yourself. 😁😇

April 5, 2019
Unprompted review
Dollywood Boutique logo

Reply from Dollywood Boutique

Thanks Courtney! x

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