Domino's Pizza Reviews 2,556

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 244 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the products, citing issues with quality, taste, and incorrect items. People frequently reported problems with their orders, including missing toppings, wrong sizes, and cold food upon delivery. The pricing was also a common concern, with many feeling the cost was too high for the quality received. Though some people mentioned positive interactions with staff, others found employees to be rude, unhelpful, and unprofessional.

What people talk about most

Product

Reviewers mention negative feedback about product. Many customers express disappointment with the pizza... See more

Order

Customers consistently express dissatisfaction with their orders. Many report receiving incorrect items, such... See more

Quality

Consumers consistently express strong dissatisfaction with quality. Many report issues like pizzas being... See more

Price

Customers had negative experiences with price, frequently expressing that the cost was too high for the... See more

Staff

Clients share ambiguous opinions on staff. Many reviewers report negative experiences, citing rude employees,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I placed my order an hour before the desired delivery time, but the courier was 40 minutes late. The food, of course, arrived cold. Trying to contact customer support via chat took another 15 minutes,... See more

Rated 1 out of 5 stars

22nd St. store saskatoon...Ordered Large 14"pepperoni feast with the extra pepperoni and cheese...paid $25 total and received a 12" without enough pepperoni to even be noticed...and cheese was like on... See more

Rated 1 out of 5 stars

1560 union ave location took my online order, took my money, and never delivered the pizza ordered! Shady business practices. When I called the automatic line stated they were already closed. So I... See more

Rated 1 out of 5 stars

Love pizza, problem with delivery and local store in yanceyville nc. Local management didn’t reply, national customer service sent two emails saying local manager try calling but no such calls. They r... See more


Company details

  1. Pizza Delivery
  2. Online Food Ordering Service
  3. Take Away Service

Information provided by various external sources

Get Pizza, Oven Baked Sandwiches, Bread Bowl Pasta and more delivered. Order online, then track it every step of the way. Find hot deals every day.


Contact info

1.8

Poor

TrustScore 2 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a Supreme pizza

I ordered a Supreme pizza, got a plain cheese. The pizza had no sauce, was very hard and dry. The worst pizza I have ever had. Never again Domono's. I have had problems with this location. They never improve.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I literally ordered my pizza online and…

I literally ordered my pizza online and I’m telling you, it was there before I even remembered that I ordered it. Everything was there, fresh and omggg, the stuffed crust was just amazing. Thank you for not only getting my order rt, but everything just tasted fresh & amazing! And I NEVER leave reviews!

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

Bad,

My experience with domino's pizza. I ordered a medium pepperoni mushroom. There was so little mushrooms on the Pizza.I called and got another one. In my opinion , seven eleven has better pizza than domino's. I will never order from there again. Very little of everything cheese , pepperoni and mushrooms.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

I asked for my order to be ready at 5…

I asked for my order to be ready at 5 o'clock.I got there to pay for it , and the food was sitting there already at 447 they did not have change 100 so I had to run to another store to go get change because they're safe, so they say it won't open for 9 minutes.

March 17, 2026
Unprompted review
Rated 2 out of 5 stars

I ordered the $9.99 7- Toppings special…

I ordered the $9.99 7- Toppings special and it looks like a plain pizza 🍕 I count 7 pepperoni pcs- 5 chicken bits 10-mushrooms pcs, found no bacon or ham for got wht the last Topping was its not there as well but sh*t loads of black olives the whole pizza is olives. Anyone knows why i can't I add a picture to revive.

March 17, 2026
Unprompted review
Rated 2 out of 5 stars

No confirmation of order

I am giving them a star because the manager at my location was actually interested in hearing about what went wrong so he could see if he can help other customers.

I ordered without the app because I just wanted comfort food today... I won't order regularly. I got a confirmation message order sent and even Steve is making it now. Then nothing...no email, no text and I couldn't even (or at least it wasn't easy to) go back to the site I ordered on and see my status. I tried calling and then realized that it had said ready in about 18 minutes and it had been 30. Luckily I live very close...I went and was expecting to hear no order went through but they had it and the manager had no idea why I didn't get a confirmation beyond "we want people to use the app".

Today happened to be the first week day of spring break locally, so when I got no confirmation I thought maybe they got very busy and the pizza would be substantially delayed, but if that happens most restaurants text you with an order delayed message. I happened to have paid via using cash on arrival, but if I had used a credit card and not gone assuming the order didn't go through I would have had to figure out if I was charged anyway and then deal with seeing if I never got the pizza could be a reason to cancel if I had no evidence to prove the order was in fact placed but I didn't get any confirmation it was ready to pick up.

Pizza was fine but nothing special, and a small with a small soda is more than a medium with a 2 liter soda that's the meal deal.. and I did carry out, so this isn't because there is a fee for delivery for a small order. Single people who want to control their weight are frequently "punished" this way by chain pizza restaurants and it's annoying.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible managment in north adams…

Terrible managment in north adams store.They should be closed down.Pizza was wrong as well as stale and horrible to eat.They refused to refund or come back to pick up pizza and send me fresh ones!

March 16, 2026
Unprompted review
Rated 3 out of 5 stars

Ordered 3 large pizzas one bbq sauce…

Ordered 3 large pizzas one bbq sauce meat lovers with cheese crust,the other 2 were bbq sauce pineapple pepperonis bacon sausage with cheese crust one my order was with out cheese crusts nd when I called to let them the order was not right they said I didn't have a order in for my address or my number I just want my pizzas replaced this is crazy

March 15, 2026
Unprompted review
Rated 1 out of 5 stars

We Ordered 2 pizzas from Dominoes in…

We Ordered 2 pizzas from Dominoes in Marinette, Wisconsin. Pizzas were burned, hardly had any of my requested toppings on both and was cold. The worst part was it was the 9.99 pizza special and it cost me 50.00!!!! I will NEVER order from them again. Absolutely horrible ! Could not even eat them. Customer service was terrible.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered large Hawaiian pizza

Ordered large Hawaiian pizza, small margarita pizza, 2 x fries which cost £35.00. Absolutely rubbish. The fries tasted like they’ve been reheated in a microwave! Terrible food never by this food absolute ripoff

March 14, 2026
Unprompted review
Rated 2 out of 5 stars

Tardy, Lukewarm, and Overcooked

We ordered for the big game and it was a total disappointment. Delivery took much longer than estimated, and when the food finally arrived, the pizza was lukewarm and the crust was overcooked and dry. It felt like our entire order was sitting around for a while. Usually Domino's is faster, but this experience was very frustrating and not worth the price.

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

Items missing, refuse to correct the order or to give refund.

Ordered 2 cheesy breads to be delivered to my hotel room. Both were missing the marinara sauce. Also paid for an extra marinara sauce that was also missing. Called and was told, "IF someone else orders delivery in your area, we will have the driver drop off the sauces. That's the best we can do" They are 2.6 miles from my hotel. I waited an hour and called to request a refund. Refund was denied but I was told a driver was on the way with my missing items. Waited another hour and 45 minutes before calling again. Was told, "I'm going to discuss this with my manager and get this figured out for you". Again 2.6 miles away. It's now been 4 hours. Still hungry, but too mad to eat dry cheesy bread with no sauce. What a night. Never ever again with domino's.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

Tried to order the $9.99 promoted 7…

Tried to order the $9.99 promoted 7 toppings large (--it's really a little 14" ) pie 5 times on line during he past 2 days. IMPOSSIBLE to get their web site to place the orders. Contacted the corp and their response was insulting.
DO NOT ORDER DOMINO'S PIZZA.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

Dominos on Glover Ave in Enterprise.

Dominos on Glover Ave in Enterprise.
People were very nice and they tossed the homemade dough resulting in NY like crust...they did good. 5-stars
The pizza uses a blend of cheese off some mozzarella then a blend of powder cheddar and parmesan like you get in the Kraft green cylindrical container. Terrible taste.
I also got wings and they were simply disgusting. Quick frozen and cooked. Then then sauce (hot sauce) was sprinkled on. Horrible and not worth 11-dollars for 8 wings. They also had that taste that frozen foods get.....I suggest that Papa Johns is well above Dominos and of course Mello-Mushroom right up the street for about 5-dollars more. Buffalo Wings for wings but Mello Mushroom has excellent wings as well. Stay clear of Dominos to avoid dissapointment

March 10, 2026
Unprompted review
Rated 2 out of 5 stars

Never again…

I have never ordered from dominos and never will again ,my pizza took an hour and a half and it came cold like it was in the fridge and I sent a complaint to there website and they could give 2 shits and it had nothing on it and cost 40 dollars with the tip for a 14 " pizza, dont go there unless your desperate

March 11, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look