Bought 6 oak veneer internal doors. Good products for the price. I wasn't expecting much for the free door furniture kits but pleasantly surprised at how good the quality of the handles and hinges... See more
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Review summary
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Online order - simple, easy & fast Price & delivery charge - acceptable Delivery date notice - Have to wait until receipt of an email some days later and so a bit not easy to schedule a planning i... See more
Good website. Very good quality doors from a wide choice. I purchased 6 doors in total, pre-finished (already painted with varnish). Some had frosted glass, and some did not. However, the door handle... See more
Delivered in time promised but had to call three times due to site times quoted with order being ignored. Apart from that excellent service and good product at competitive price.
Company details
Written by the company
Doors & More stock a huge range of internal and external doors including bifolding, French and folding doors. Free delivery on orders over £750. Shop today.
Contact info
Unit 2, Sinfin Central Business Park, Sinfin Lane, DE24 9HL, Derby, United Kingdom
- 01205 363999
- enquiries@doors-more.co.uk
- www.doorsonlineuk.co.uk
4.0
Great
2K reviews
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Replied to 79% of negative reviews
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Nothing has gone right so far
I have never left anyone negative feedback before but for the sake of others I will have to this time.
Big order for 15no internal doors & hardware sets and I got the impression they weren't even interested in the order
1) mainly took days to response to emails
2) Phone not always answered and when it was, never got through to who I wanted
3) This is what i was promised ("Everything is in stock so will be on a 3-7 working day lead time from ordering") and its now looking like 2 weeks (we will see)
4) I now wished I had spent a little more money and ordered from someone who wanted the order
It has been a very frustrating journey so far
January 29, 2026
Unprompted review
Reply from Doors & More
We're sorry to hear you are unhappy with the service provided so far. We apologise for the longer than expected response times to calls and emails. We are currently experiencing a high volume of calls and emails, resulting in our response times being longer than we would like, please be assured every order is important to us.
Regarding the delivery time, we deliver 94% of orders within the 3-7 working day lead time specified, however unfortunately there are occasions where the couriers we use will fall out side of this. We're very sorry for this and the inconvenience this has caused you. We are in the process of building our own delivery fleet to enable us to have more control over deliveries and provide a better service.
We again sincerely apologise for the inconvenience this has caused you.
A quality product at a reasonable…
A quality product at a reasonable price.
Very happy with it.
January 13, 2026
Good quality door, delivery comms could be improved
Door is good quality. Comms around delivery were poor. Limited updates and no advance notice of when the door would arrive
January 6, 2026
Easy website & prompt delivery.
Website easy to navigate in order to find the type of door we were looking for. Straightforward ordering process and delivery information was promptly provided and adhered to.
January 13, 2026
The delivery was made to my contractor…
The delivery was made to my contractor who was happy.
January 11, 2026
Kept waiting...but all good in the end
Ordered 16 doors...Took a long time to get the doors but in the end it was worth the wait. Excellent quality doors at an unbeatable price. Some of the doors were out of stock for 3 weeks longer than advertised and as I needed some of them in a hurry, I had to cancel 5 doors. Ethan sorted out the refunds and kept me updated by email. When the 11 doors arrived, one was damaged and again Ethan promptly sorted this out. If it wasnt for such good after sale care by Ethan i was almost going to leave a negative review as arranging delivery was far from smooth.
January 26, 2026
Unprompted review
2 out or 3 is not great
Let's start with the good part, I gave ordered 3 doors from Doors & More. The first 2 were excellent, but the last one was not so good. Rhenus, the delivery company delivered my Sliding Barn Door, but left the sliding ironmongery at their depot. They did say they would report this, their end. To make sure, I contacted D&M's aftersales (number 5 on their phone system). I was informed Rhenus were aware and working on how to get the missing part delivered. After 2 and a half working days, I have not received any notification regarding delivery of the missing part. I rang D&M, option 5 again, seems thus humber is not monitored all the time. 3 times I have called, I have been number 1 in the queue, but it takes ages before someone answers, if you're lucky. Rhenus do not have a Customer Service contact number, you have to use WhatsApp. My understanding of Contract Law is, D&M are the principle contractor, I ordered and pay for their goods. They sub contract the delivery to Rhenus, but they are fully responsible to satisfy my purchase. I have now been left frustrated by having to try and contact D&M on their aftercare service that never seems to get answered, and send WhatsApp message to the incompetent delivery company, how is that correct ? Do I feel like I'm a valued customer ? Not at this moment in time. Lastly, my contractor has now left site due to other workloads, which will incurred further financial costs for me for him to return to finish this job. Very disappointed
January 26, 2026
Unprompted review
Reply from Doors & More
Hi Shane, We're very sorry to hear about the issues you've experienced with your order. We are currently receiving a high volume of calls and emails, resulting in response times being longer than we would like. Please accept our apologies for the frustration this caused when you've been trying to contact us.
We do answer as many calls as physically possible, if you are unable to get through it means all available staff will already be on the phone. Due to the way our phone system works, you may be number one in the Aftersales queue, however as there are four other queues for the different options. you may not be number one in all the queues overall.
Regarding your delivery, we contacted Rhenus multiple times asking them to push the delivery through due to their error, however due to the time they were taking, we resent the sliding door hardware to speed this up. We are currently in the process of bringing in our own delivery fleet to enable us to have more control over our deliveries and provide a more consistent and reliable service to our customers.
Once again we would like to apologise for the service you've received, this is not the level service we aim to provide our customers with.
Easy to use website and speedy service.
January 5, 2026
Reply from Doors & More
We're sorry to hear that you haven't yet received your order. Unfortunately, due to an issue within our couriers warehouse, the original delivery was cancelled and rearranged, we can see that the initial redelivery date wasn't suitable so a new date has been arranged. Whilst this was an unforeseen circumstance and out of our control, we do sincerely apologise for the inconvenience these delays have caused you.
FD30 Flush White Primed Paint door and door lining
Online order - simple, easy & fast
Price & delivery charge - acceptable
Delivery date notice - Have to wait until receipt of an email some days later and so a bit not easy to schedule a planning in advance
December 18, 2025
Ordering was easy
Ordering was easy, delivery was on time and doors 🚪 quality at a very competitive price. Recommended to my neighbours
January 3, 2026
Great service and prompt delivery…
Great service and prompt delivery driver was very helpful would highly recommend this company to anyone
January 9, 2026
Half a delivery and poor after service
Only half of ordered materials turned up on delivery day.
Takes ages for anyone to pick phone up to ask why delivery not complete.
Need to realise people take time off to be home for delivery and also carpenter booked in next day to fit doors.
I asked for compensation not heard anything back.
Very poorly run
January 2, 2026
Reply from Doors & More
Hi Paul, We are sorry to hear of the issues you have experienced with your order. We have checked our system and cannot see any emails or calls from the information you provided on your order confirmation. Please can you email Aftersales@doors-more.co.uk so we can take a look into this further for you.
Great value doors
Doors arrived in good time , and were delivered by 2 lovely chaps .
Very pleased with them , they have all been fitted and look great .
January 8, 2026
Happy
Yes, initial problem because I don't own a Mobile but sorted eventually. Would be good if your IT people could address this.
January 6, 2026
Well priced doors with print delivery.
Well priced doors with print delivery.. highly recommend.
January 5, 2026
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