Douglas Park BMW Reviews 109

Waiting on bmw Hillington phoning me for an estimate. Craig.

having purchased a bmw for close on 37k with a warranty , which i must say is not worth the paper it’s written on when it came to a fault, if you do buy a used approved car make sure you get someone independent to check it out, i will never buy from a main dealer ever again .as soon as you out that door they don’t care in the slightest no sympathy or empathy , and when u need a service or repair find a bmw specialist as they wil be 100s cheaper as i have found out , just blame the line external factors lol , they want just rinse you as much as they can for maximum profit regards mr grewal

Absolutely horrendous. DO NOT TOUCH THIS BRANCH WITH A BARGE POLE. Only interested in charging clients under the ‘diagnostics’ when vehicle is under warranty. Accuse clients of being ‘heavy handed’ go to the BMW in centre of town instead. Most unfriendly customer service ever.

Phoned for quote for replacement key, requested this be sent via email, they agreed but no email arrived. Went in to Pinkston with the necessary paperwork at around 3pm, taken to parts desk, ring bell, someone eventually appeared and said they would send someone out to me… waited more that 10 minutes, no one bothered to come, left in disgust. Good job there are other BMW dealers. Had travelled specially to this one… will not bother again.

I took my MINI Countryman to MINI Douglas Park for a broken coil spring. The spring had broken while the car was parked, with no potholes or extreme circumstances. The garage did not go through the MINI Approved Warranty/insurance. When I contacted MINI with the receipt, they refused to cover the cost and sent me back to the garage.

Shaun at Douglas Park was dismissive and uncooperative, repeatedly insisting that the warranty would classify this as “wear and tear” and refusing to process the claim. Shaun should not have pre‑assumed that the warranty would refuse to cover the cost. Communication was poor throughout.

Sytner had informed me that the cost would have been covered if the garage had followed the correct process, but because it wasn’t done properly, I ended up paying out of goodwill and trying to sort it out myself. This left me trapped in a vicious circle, as Sytner then said the garage should have handled the process correctly.

The experience has been frustrating, inconsistent, and poorly managed, and I have lost trust in both MINI Douglas Park and the MINI Approved Warranty. I will not renew the warranty because of that. I have to add that all other staff in the Douglas park MINI garage were super friendly and helpful.

Douglas Park BMW Edinburgh – Seafield Road

I purchased a 2024 BMW 530e on Friday, 16th August from this dealership, after trading in my 2022 BMW 530e. On the very same day I collected the car, I needed assistance with the settings for the “self-charging while driving” function, as I wanted proper guidance on how it works.

I immediately called the dealership and asked to speak with my sales representative, Muhammed. The lady in customer service assured me that someone would call me back. Nobody ever did.

By Sunday, 18th August, I had to drive to the dealership myself to try and speak with someone who actually had technical knowledge. I spoke to the manager and explained that I was having difficulties with the settings and needed someone technical, because Muhammed clearly did not have the detailed knowledge. The manager’s response was astonishing: “Where did you buy the car from?” – “Here,” I said. “Who was your sales representative?” – Again, I repeated: Muhammed. I had already said this. What I was asking for was a proper technical explanation from someone who knew what they were talking about.

Can you imagine – just four days earlier, this same manager had come over to me with Muhammed during the sales process and personally said: “I am the manager here, and if you ever have any problems, I will always be here to help.” Yet when I stood in front of him only three days later, he did not remember me, nor the car he had just sold. Perhaps they sell 600–700 cars a day, since apparently four days is enough to completely forget a customer who has just spent nearly £50,000.

I later saw Muhammed, who apologised and admitted: “I was going to call you, but it slipped through.” We went for a short drive, and he told me: “Tomorrow (Monday) an experienced technician from service will call you.” Once again – nobody ever called.

I refuse to chase after such an unprofessional company, and I never called back. The overall impression is crystal clear:

Zero quality,

Zero customer care,

Zero attention,

A team that only cares about selling the car and then forgetting the customer.

Spending nearly £50,000 on a vehicle, you would expect at least a basic level of aftersales support. Instead, what you get here is absolutely nothing. In my own company, we sell products for £20–£25, and I employ two dedicated customer service staff to make sure every single customer is looked after. Yet this dealership sells cars worth £50,000–£100,000 and cannot even be bothered to return a single phone call.

If I had to rate this experience: 0 out of 100.
👉 I will never use this garage again.

The entire process of purchase and delivery was made smooth and easy by Cullen Bruce and, I have no doubt, people I did not meet. Having previously bought from Douglas Park, I expected to have a good experience and Cullen ensured that I did.

I had an issue as I had only covered 2,800 miles in 8 months since buying a used BMW X3 from DP Hamilton.

A warning light came on in the I Drive informing me that the rear disc pads were needing replacement.

Unfortunately after inspection I was informed that the car required new rotors front and rear and brake pads. This was not something I wanted to hear considering the car had only done 2,800 miles since I bought it and the car mileage was only 25,000.

I arranged a meeting with the service manager and workshop controller and I put my case to them. I have been buying cars for over 30 years from Parks and I did not want to sour a good relationship I have had with the garage.

I was very happy at the outcome of our meeting and indeed the way the whole matter was dealt with.

I personally know some people who work at Hamilton BMW and I can assure you that they do their best to provide an excellent experience.

Unfortunately for whatever reason not everyone has a pleasant experience, I can only speak for myself.

From the purchase of the car with the salesman Adrian through to the delivery and aftercare I am very pleased with the attention to detail I have received.

A big thank you to the Service Manager Graeme who listened to my circumstances then made a prompt decision which satisfied me.

All of you at DP Keep working hard to ensure a great experience for everyone. There is nothing wrong with making a mistake or under valuing someone, just learn from it and DONT TO IT AGAIN.

I will continue to use DP Hamilton for my MOT and services for my car and hopefully I will always leave the garage with a smile on my face.

A big thank you to Caelan & Clare and all team at Douglas Park Stirling with the purchase of my new car. Excellent 5 star service from all. Would not hesitate to return in the future this is my second purchase from this dealer. A real pleasure to do business with.

I’d give them zero if I could. Took my car in for a service, went to collect it and my front bumper was a different colour. They are denying anything has happened to it, the managers are professional liars, AVOID at all costs, they should be in jail, not selling cars.

AVOID AT ALL COSTS
Purchased a BMW M3 from here and the list of issues will amaze ANYONE.
Firstly I asked for an invoice for the car as BMW could not facilitate finance for me. I managed to sort finance myself through a reputable company.
Because I was not doing finance with BMW directly and that they couldn’t get their commission, the problems started.
For 3 days EWAN SMITH (terrible sales advisor) promised to “get on it” and send the invoice. 3 days of lies. Time wasting. I then called bmw head office who called him asking for the invoice. He then said they cannot do so because of bmw guidelines (total nonsense) the guy couldn’t give a simple invoice.
So, another company who I used to facilitate finance agreed to their stupid terms and purchased the car (via myself).
On collection day, my facilitator who went to collect the car, noticed the front bumper of a £73,000 car had been resprayed. The job was SO BAD that they left a paint splodge on the bumper AND the paintwork was as if a 5 year old did it. Bumpy, rocky and with 2 dents. EWAN SMITH (rookie sales advisor) was made aware of this, and said IT MEETS BMW GUIDELINES. AS LONG AS YOU CANNOT SEE IT FROM 2 metres away, it’s fine. ??????????????
This was also confirmed by 2 senior managers including JONATHAN CANVILLE. Who initially said “we made the client aware of this damage initially” TOTAL GARBAGE. NEVER EVER MENTIONED AND THEY WILL NEVER HAVE PROOF because IT NEVER HAPPENED. My facilitator called me in front of them and they got scared their lie was going to be exposed. So, they said ok, we can’t speak to him (me). They were the ones mentioning me in the first place !!
Anyways, I said I’m happy for them to reduce the price or get it resprayed at another dealer. They refused. WHEN I SAID I will take it up with BMW LATER, EWAN SMITH (terrible sales advisor) then said ok, well give you £85 off for a smart repair. SMART REPAIR? For a whole bumper. He knew he messed up. I said no. Again I’d take it up with BMW LATER. He then got scared AGAIN, and forced us to buy the car for £200 less. LITERALLY said we cannot sell it without the discount. This terrible sales advisor was covering his back. How terrible. I am running out of letters so cannot continue. Guys please avoid these cowboys at all costs!!

If I could give them a zero, I would. Do not deal with them under any circumstances, you have been warned.

I called regarding a 5 series touring to be told it was sold but they had another one in stock that was not yet on sale. So, I asked their salesman, Taylor, to send me a video and the car details etc which he did.

I aranged to take a fairly long drive with my family, dogs, the lot to see the car and told Taylor when I would arrive. I was assured that the car had not been advertised and that I would be the first to see it and so on.

9 minutes away from the dealership, Taylor called to say that another salesperson had sold the car.

Not only is this appalling behaviour, to waste my time, but this is an appalling way to treat Taylor, as an employee of the dealership. Whoever the sales manager that allowed this to happen is, you should hang your head in shame. Terrible behaviour towards a customer, terrible behaviour towards your colleague.

Needless to say, I will never purchase from them.

Run from them, don't walk.

You have been warned.

In particular, Laura Connelly - she is a credit to the team at Hamilton. I am always well looked after by Laura whenever I come in for anything, big or small. She is extremely professional, affable and always ensures a first class service. Cannot recommend the team, and especially Laura, highly enough.

I purchased a pair of Black Storm panniers from the Douglas Park ebay store as the price of the panniers was keen. However, the panniers were supplied without the locks or fixing kit and this is not specified in the ebay listing. After conatcting them via ebay the response I got was that as the locks and fitting kit isn't included in the listing they don't supply them. . I know have to spend another £75 or so for the locks and fixings.This is a poor show from Parks Motor Group.

My car was checked in for a recall so I expected that would be a simple no charge job. While dropping it off I asked to skip the Vehicle Health Check (VHC) they always want to do. Reviews on the user forums have many comments from customers reporting this dealer using the "free" VHC to recommend tyres and brake changes when the parts are well within their limits. I was told that it was mandatory since they need to check its roadworthy before they do a road test. That was a smart comeback so I suggested they make sure its roadworthy for their own benefit but I didn't want to know about the VHC. I was told they couldn't do it that way. I asked if I could opt out of the video they usually make of your car and send to you. I was told I couldn't opt out of that either as it was part f the VHC. The situation was turning into a farce. I found the receptionist very argumentative so I just left at that point.
Picked up the car later and although I was pleased to see the paperwork said no VHC was performed as the customer declined. I'm still not sure if the VHC is optional or they just didn't do mine because I was obviously annoyed about it.
I did notice that Arnold Clark Mini have a much higher trustpilot rating so I'll try there the next time despite being a Douglas Park Customer for the past decade.
They also did a software update which wiped all my Sat Nav info and radio stations without warning me. They could have backed this up or advised me to do that before I took the car in, but they didn't

Booked in for a yearly service on a service plan. Laura Connelly was the service advisor and she was excellent and very helpful. Received my health check video from the technician which was very informative.
Would definitely recommend this dealership and Laura as an advisor.

Please avoid this company bought a 1 year old bmw £52.000 totally deny first service was free had this on agreement then engine warning light came on and phoned not got back to me yet that's 2 days and counting make Arnold Clark look good

Disappointed is an understatement about our recent dealings and ongoing experience with Douglas Park BMW!! Particularly as long standing customers.

We are a young family of three and recently sold our pristine series 4 to this retailer and purchased an X3 which we believed would be far more suitable for our new small family.

All we have experienced from this retailer is very poor customer service and outrageous after care! Once they have your money you are no longer valued!!

To sum it up:
- Nightmare to reach anyone to even discuss an issue
- You will wait at least a week before anyone calls you back that’s if they do as I am still waiting.
- We have only had our car for 1 month and had/have several issues being, wheel balance, interior computer not working, car boot not closing (this is a particular bug barer for me because if you have a small family you know how important it is to have a working car boot) and this was the main reason we purchased a new car!
- We are still waiting for a call back from service manager to even book our car in to be repaired.
- We had enough dealing with our initial sales person who was no longer returning our calls so went direct to manager who was in my opinion rude and just deflected from dealing with issues and pushed us back to customer service to book our car in and guess what we are still waiting for a call back!

BEWARE everything is great until the sale goes through then you are just a number, I for one will not purchase my next car from BMW Douglas Park - Seafield

Booked car in for recalls no issues top service by the team. Communication was clear and car ready when agreed. Courtesy car provided was excellent.
All around top service by Norrie and Alice. Thanks Stephen

Arranged to buy a used car from 400m away. Arrived on Saturday was collected from the airport. Service was friendly, considerate and efficient. Greatly appreciated. A sincere thank you to Ross and Ryan who were a pleasure to deal with in Stirling. caught the weather window (avoided snow and ice by 1 hr) and drove 300m south the same day, holed up over night then a further 300 2 days later across the country avoiding the next incoming weather. Without their prep and quick turnaround this would not have been possible.