Drawlify Reviews 

Never received the product I ordered. What a scam!

Too bad you can't give 0 stars... horrible. I should have done the research before I ordered off an Instagram ad. Yep, I'm that person. Saw the cute painting, thought it'd be something fun to do while staying at home, HORRIBLE MISTAKE. Same issues as every other reviewer. I made my purchase at the end of March, I received my shipping (not within 24hours like the website states), but still fairly quickly by 4/4, but that's where everything stopped. The tracking number only stated that the shipping information was received and NEVER changed. It is now June 29 when I'm writing this, I still do not have my package. I knew around the 2 month mark I was never going to get may package. I had contacted customer service several times receiving the same "update" blaming COVID for delays, guaranteeing "100% of customers have received their packages"(Obviously not true when you look at these reviews). So I disputed the charge with my bank (the most helpful people in this whole situation). Here's the real kicker, they emailed me asking me to close the disputed charge! I still don't even have my package and they are asking for my help?!? Eff that. Then cherry on top, they proceeded to send me an IDENTICAL "update" email that I had received 3 weeks ago saying that they "asked the shipping partner to expedite the shipment". So now I don't even get a genuine email, just a copy/paste? Complete BS. If you fell victim to this purchase save yourself the time, dispute it with you bank or if you can't do that, just cut your losses (mine was only $15) not worth the headache. Purchase a similar product from a trusted source like Amazon, Micheal's, etc. Definitely do not give them the satisfaction of profiting off your hard earned money! Do your research before you buy lessons learned! Also, anyone who did fall victim to this, please also report them to the Better Business Bureau, hopefully with enough reports they will just get shut down entirely so that they cannot scam anybody else!

Thieves!!! They never ship anything!! Do not give them your money.

THIS IS A SCAM

I placed an order on March 21st and received an email on March 31st saying that my order had shipped. The email mentioned that it could be up to 25 days before my order arrived. The "tracking number" that was included said it was invalid when I clicked on it. I received an email on April 17th saying that the status of my order had been "updated", but the tracking number still did not work. Seeing as my order was being shipped from another continent in the middle of the pandemic, I was patient. I sent an email to their customer service representative on May 1st, when I still had not received an update (41 days after I placed my order). I was very pleasant at first, inquiring as to whether they could provide my with an update or a valid tracking number. I received a response 2 days later simply saying that I would receive my order "soon". I waited 14 more days and sent another email on May 17th asking for a refund due to the fact that it appeared that I would never be receiving my order. The response I received a response saying that I was not entitled to a refund because I had not received my shipment yet- "You have the right to refund this order within 30 days "after" receiving the goods". I continued to demand a refund due to the fact that they continually ignored my requests for a valid tracking number. This email exchange repeated over the course of 14 emails in which customer service repeatedly told me "not to worry" because my package would be there "soon". There was also a period of 8 days in which I sent multiple emails that they did not respond to. I think it eventually became very clear that I would not be giving up and accepting the fact that they took my money and did not provide me with my order. I finally received a valid tracking number on June 4th (75 days after I placed my order and 65 days after they said they shipped it). This tracking number revealed that they had not actually shipped my package until June 1st (after I had asked for a refund numerous times and they lied and told me they continually lied and said my package would be there "soon"). I finally received my package on June 25th- 96 days after I placed my order.

I will never order from this company again and will be sure to spread the word of their scams and lies to others. DO NOT ORDER FROM DRAWLIFY.

I'm in the same boat as others. I ordered four months ago and have not received a thing. Total scam

I ordered 4/2/20 - Never Received!
I have emailed several times. The first few times, they said oh sorry here's the new tracking information. No information - tracking # is invalid. Then the customer services says oh we're sorry since it's on its way, you can't get a refund. SCAM

I placed an order on April 16th. It is now June 25th and I still don't have my items. I have checked in multiple times and each time they send me a link to track the package which shows the package was sent to the shipping company on May 1. No update since then. I have asked for my money back and the response is the package will come. They cannot give me an idea of when the items will ever be delivered. It's been 2.5 months. Their website claims 7-30 days due to COVID. WRONG! Do not order from this company if you want your items within 2 months.

If I could give zéro stars I would!!!
WORST COMPANY EVER!!!!!!!!!!!!!! STAY AWAY PLEASE!!!!!!!

I ordered three paintings at the beginning of March and have only received 1 of them (it’s nearly July). Customer service is horrible- they refuse to refund until you get the order stating it’s still in transit, such a scam. Really unfortunate but Amazon sells similar paint by numbers- you get it WAY quicker and Amazon is great with tracking packages, refunds etc.

Similar to everyone else, ordered over three months ago and have yet to receive anything. Tracking links are either not in English or are constantly “down at the moment”. Customer service won’t give a refund “because the order is already in transit”, but I can “return the product within 30 days”. The order has been in transit for almost two months. This company is absolutely horrible.

DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY. I would give this company a negative review if I could. ABSOLUTELY HORRIBLE. Taking advantage of people during a pandemic by immediately taking their money for an order but making no effort to ensure the order arrives in a decent amount of time. I placed my order 85 days ago, where we bought a couple paintings to keep us busy during quarantine, and did not receive any update or response about shipping until 55 days ago. According to “Lloyd” my order shipped out on 05/01/2020 and was expected to arrive between 05/30-06/20. On the tracking site and number provided it says the order is still en route to carrier facility, and has been since 05/01. I have now reached out to this “Lloyd” person 3 times since 05/01 with only one response on 05/15 telling me to “rest assured” because my order would be there shortly. After two unresponsive emails and still no update on the tracking site, I have filled a fraud claim with my bank to dispute the initial transaction, I have filled a business complaint with the BBB, and have written reviews on every site I can to ensure other customers do not use this company. I completely 100% understand a delay because of the COVID pandemic, but the company is still advertising for delivery within 5-20 days of placing your order, and I have ordered other items, both in country and out of country, without such a horrible delay and lack of responsiveness. I hope this review helps other people in the future. DO NOT BUY FROM THIS COMPANY.

DO NOT order from this company! It has been over 3 months since I ordered and I still haven’t received my product. I have emailed them numerous times and they give me tracking numbers that don’t even work. I have requested my money back several times and all I get is what appears as an automated email response saying it’s on the way. Then they sent me an automated email asking me to rate the product which I still don’t have! It’s been a nightmare!

TERRIBLE EXPERIENCE it’s been three months and no package has arrived it still says processing. I understand the covid delay but this is ridiculous. They won’t refund or cancel it until you receive the package and then you have to send it back. Worst experience and poor customer service they just give you the run around and take your money! Very disappointed and can’t believe they are allowed to remain in business based on all these comments below.

Ordered on March 15th. Several emails later and no response. Once I started threatening I wanted my money back. All of a sudden an email was sent it was shipped. At this point it was 2 months late. The tracking doesn’t even work and states tracking is not available. It’s been 3 months and still no items purchased. I’ve emailed several times wanting my money back and someone emails saying ‘sorry it’s shipped’ lol ummmm no I haven’t received something I purchased 3 months ago.
SCAM!!!

scam.
took my money. they send an email every two months saying "your order has just been shipped"
Its been 4 months. lol.

Same as everyone else. I ordered paintings 3 months ago and NOTHING. I have reached out to their contact page and NOTHING. I am extremely disappointed and want a refund now. I will never use this site again and will tell everyone I know about this terrible experience.

DRAWLIFY IS HORRIBLE. I PLACED AN ORDER 2 MONTHS AGO. I ASKED THEM FOR A REFUND, THEY IGNORED MY EMAIL SENT ME SHIPPING INFORMATION 24 HOURS LATER WHICH STATED IT WAS "UNAVAILABLE". LATER GET AN EMAIL FROM ONE OF THEIR EMPLOYEES, SAYING THEY CANT GIVE A REFUND BECAUSE THEY SENT THE SHIPPING INFORMATION. THIS IS A HUGE SCAM. DO NOT ORDER FROM THEM. I EVEN SENT AN EMAIL STATING I WILL BE REPORTING AND LEAVING A REVIEW AS WELL. DO NOT DO IT, YOU WILL LOOSE YOUR MONEY

Ordered on April 11th. No product, bs answers to questions. Tracking provided never worked, now their tracking is offline. Took my money and now almost 3 months later, I have nothing to show for it except a few emails full of nonsense.

It's a scam. They take your money. Nothing is ever sent. Don't do it!!! I tried to cancel as its been months with no product. They won't do it... if they refund, I'll change my review.

Same experience as all the rest. Worst customer service I've ever experienced. Never received my items and it's been over 2 months. I hope they all get thrown in jail for scamming their customers.