Dreamfruit Reviews 

162
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

All I can say is wow!! What an amazing selection of fresh exotic fruits! Definitely the best in the game, would highly recommend

Rated 5 out of 5 stars

A real taste of the exotic right here in the grey old UK. Healthy, yet delicious - the range of exciting and different fruit found in their enticing boxes are not only mysterious, but actually got my... See more

Rated 2 out of 5 stars

personally didn’t have the best experience. first order they missed some items and left a note saying “we owe you this” I had to message them to figure out they forgot to leave a discount code to... See more

Rated 1 out of 5 stars

Not received my order from 9 weeks ago. Contacted company several times, left messages and sent copy of my order receipt, still no answer. This is not acceptable, will be contacting my bank for the mo... See more

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3.8

Great

TrustScore 4 out of 5

162 reviews

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3.8

All reviews

(162)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great company and fast service. They responded quickly to my query and provided excellent customer service. The fruit quality was great and well presented.

Will order again

May 11, 2021
Rated 4 out of 5 stars

Came very quickly

Came very quickly, products are nice, only down side is some of the fruit was over ripe to the point at least 5 Kumquats (1kg order) were smooshed into other ones, there are other ones that are a little too soft but they tasted just as nice. I guess this is what happens with posting ready to eat fruit? But apart from that, if I could give 4 and half stars I would.

May 11, 2021
Rated 2 out of 5 stars

not the best

personally didn’t have the best experience. first order they missed some items and left a note saying “we owe you this” I had to message them to figure out they forgot to leave a discount code to cover the difference of the fruits missed

2nd order it took over 10 days to arrive though the shipping says 3-5 days and half the fruit was almost rotten and had to be thrown out. I emailed over a week ago about this and had no response so overall not a great experience

if you are going to buy anything get the yellow dragon fruits they were always sweet and fresh

May 3, 2021
Rated 5 out of 5 stars

Received my box of fruit a few days…

Received my box of fruit a few days ago. I was really happy with how well packaged it was. The selection of fruit was good. It has been my sons dream to try a dragon fruit for the last 6 months so you have fulfilled this for him. Very much appreciated! Thank you.

April 16, 2021
Rated 5 out of 5 stars

Firstly they deliver amazing products

Firstly they deliver amazing products - have you ever had a naseberry/sapodilla in the U.K.?!

The variety of the fruits will blow your mind! Some of these fruits you have never seen or heard of but taste great.

The card inside explains when the fruit is ripe and what is should taste like

Brilliant customer service! Can’t praise this company enough

April 13, 2021
Unprompted review
Rated 4 out of 5 stars

This is my first order

This is my first order, I was reasonably impressed with the amount of fruit and the menu is good however it may be worth labelling the fruit also and giving an idea of when they will be ripe or when they will be past their best. I tried the finger limes yesterday and they were very sour so can only assume that they weren’t ripe. I hope this helps.

Thanks

Chris

April 11, 2021
Rated 5 out of 5 stars

Great service

Great service, highly recommend this company there was a slight problem but was rectified within moments of contacting them, the blood oranges are 10/10

April 10, 2021
Rated 2 out of 5 stars

some of the fruit was bruised and…

some of the fruit was bruised and almost moulding

the papaya was not ripe

April 10, 2021
Dreamfruit logo

Reply from Dreamfruit

Hi Camille,

I am sorry you were not happy with the quality of fruit you received. On an occasion they bruise in transit but we always do our best to find a resolution. Please could you email us pictures of the bruised and mouldy fruit so we can work out how best to rectify this.

Also, with regards to your comment on the papaya, we purposely try to send fruit underipe so it's not overripe when it reaches our customers.

Thank you.
Connor
Founder

Rated 1 out of 5 stars

Would not use again

Where do I begin? Such a shame to write this review as I have tried all I can to reach out to the company with the problems I have experienced, but have not received a reply or solution from Dreamfruit, despite the issue occurring over three weeks ago and again with a second order shortly after.

The fruit arrived mouldy, overly ripe and brown inside. I spent close to £30 on dragon fruit and all turned up in this condition. I immediately contacted Dreamfruit and supplied pictures, yet my contact has been ignored. I have now opened a PayPal dispute in an attempt to get this rectified. Another week on and still no reply from Dreamfruit. I ordered two costly orders through Dreamfruit within days of eachother but the delivery is so slow (a week later) and each time the fruit arrived mouldy.

Poor show from the company. It’s actually quite a disgusting way to treat a customer. They have not shown any concern in rectifying this issue and have absolutely no respect for the customer.

April 3, 2021
Unprompted review
Dreamfruit logo

Reply from Dreamfruit

Hi Chiara,

I am very sorry we couldn't deliver a high level of service. I was pleased to speak with you over WhatsApp and have taken on board your feedback. Your refund was issued as soon as the issue was raised to me. We endeavour to improve our service so all customers experience a quality and unmatched service, and if things do go wrong, I will now personally be on hand to ensure the problem is rectified as timely and smoothly as possible.

Thank you

Connor
Founder

Rated 5 out of 5 stars

Highly recommended!

Such a wonderful experience buying from Dreamfruit. The fruits came super fresh and they were super delicious. The customer service is also wonderful. There was a little mix up with one of the items I ordered and the team were quick to sort it out. No issues, no stress and super friendly about it. I’ll be ordering with them frequently and I highly recommend.

March 19, 2021

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