Dreamport Reviews 

it was a whole new exciting experience in the aviation world. From the training to the on the job learning to the polite staffs. It was a awesome experience

I started from scratch, knew nothing about flight industry. Dreamport trained me and gave me the opportunity to earn. It has been different since then. I am really happy I came across Dreamport.

Dealing with real clients and prompt payment.

Strong support team. Thank you.

Please NEVER join this company to save you time and efforts. The company doesn't support you and will treat you like a disposable item. I dedicated a lot of my time to the training to be qualified for the position. However, when I ran into issues with my payment account, I sent so many emails asking for help from the team. However, all I received were just auto-reply emails, which proved no help. To escalate the matter, Dreamport immediately decided to terminate the contract with me instead of helping me resolve it. This disregard of people's time and efforts is unacceptable.
THIS COMPANY IS NOT MORAL AND NOT WORTH A TRY.

The opportunity given to everyone to succeed regardless of race and gender must be commended.

Everyone has a chance to greatness over here.

The work environment also is great.

I spent an entire month training with Dreamport, staying fully committed to every task and module. I consistently completed my work on time, remained on pace with the rest of the trainees, and made every effort to attend live sessions — despite facing occasional internet issues due to time zone differences and late-night schedules in my country.

What’s most disappointing is being dropped at the very end of training, during the nesting phase, based on claims that I missed important live sessions. While I may have disconnected a few times due to network problems, I was always catching up and completing all tasks. In fact, many of the modules covered in live nesting were already taught earlier in the training, and I was fully familiar with them.

It’s incredibly discouraging to dedicate time, energy, and personal sacrifice — even giving up time with friends and family — only to be dismissed without compensation or proper consideration of individual circumstances.

I believe in fairness and transparency, and unfortunately, I did not feel supported during the most critical part of the training. I hope Dreamport reviews its policies to better accommodate committed trainees who face real-life challenges, especially those working remotely across different time zones.

I have grown as a person and professionally because of the enabling environment at Dreamport. My supervisors have always been available and supportive. There's also ongoing training and resources to empower us to do our job.

It is great platform for assisting our client in a professional way. Make them smile and secure travels need.

My experience has been fantastic.
What I love the most is that we are categorized into an amazing team, with exceptional supervisors to guide and groom us into excellent agents.

this concept of work from from home is most loving part of it plus its a rewarding job , just iy you could give 100 % of the tip part to at least 6months old agents that will be good ,please look at it if you can make a clause where an tenure agent can get 100% of tip that would be great ,rest am loving to be a part of ASAPtickets

Everyone is so friendly and everything is so in order.

I am usually not one to write reviews but felt the need to warn people out there. Please look for other remote jobs out there and not Dreamport. It is a complete waste of time. I tried it myself and wouldn't recommend it even to my worst enemy.

EDIT: I have nothing else to say to you, I wrote this review to warn people, no hard feelings against you. I just don't think its fair to be wasting people's time.

From training to senior team, I was never paid. They want free labor. This is modern slavery.

your training is amazing...your desire to allow everyone is splendid.

I recently completed a certification series with Dreamport and was genuinely surprised—unfortunately, not in a good way—when I received the certificate at the end of the training.

Frankly, it's hard to even call it a "certificate."

It did not include my full name properly,

There was no mention of what the training was about, and It lacked basic professionalism you'd expect from a reputable organization.

Why hesitate to provide a proper certificate to participants who have invested time and effort into your program? This reflects poorly on what otherwise seemed like a well-organized training.

Please take this seriously and make improvements. If Dreamport considers itself a quality-driven organization, this is a basic expectation.

I would like to share my experience so far as a Customer Service Agent. It has been both an eye-opening and rewarding journey, though not without its challenges — particularly in handling frustrated customers and striving to meet performance targets.

I truly appreciate the support provided by our team leaders, who are doing a commendable job guiding us through complex situations. However, I believe that more team leaders are needed, as this would help improve response times and support efficiency. I suggest that the company consider training more agents for leadership roles to strengthen overall performance.

Additionally, I’ve noticed that the response rate from departments such as Ticketing, Special Services, Fund, Claim Price, RPD, etc., could be improved. Delays from these departments often prevent us from resolving customer cases quickly, which in turn affects customer satisfaction. Faster interdepartmental support would greatly enhance our ability to serve clients effectively and reduce customer frustration.

Lastly, a number of customers express anger or distrust regarding TCS and other add-on products offered during booking. Many feel they were not properly informed or were misled, which leads to dissatisfaction and, unfortunately, loss of trust in our service. It would be beneficial to review how these products are presented and communicated during the booking process to reduce negative perceptions and ensure transparency.

Thank you for the opportunity to share this feedback. I believe that by addressing these areas, we can significantly enhance both customer satisfaction and internal efficiency.

Best regards,

I am grateful for the experience of working with this amazing company